OverviewThis property is situated among shopping and restaurants, along Highway 74, south of the Charlotte city centre. This all-suite property offers units with full kitchens and is well suited for guests looking for extended-stay accommodations.
Both smoking and non-smoking accommodations are available. All suites include free Wi-Fi, a full kitchen (fridge, stove, microwave, a TV and individual climate control. Wheelchair-accessible rooms are available.
Free parking is available on site and pets are permitted in select rooms for an additional fee of $50 per stay.
Other on-site amenities include guest laundry facilities, business services and vending machines. This hotel does not have an on-site restaurant.
The downtown Charlotte area is 15 to 25 minutes away by car and includes the Time Warner Sports Arena, the Levine Museum of the New South, the Bank of America Stadium, the Harvey B. Gantt Center for African-American Arts and Culture, and the NASCAR Museum and Hall of Fame. The Concorde Mills Mall and the Carowinds Amusement Park are both about a 30-minute drive away.
The Charlotte Douglas International Airport (CLT) is about 30 minutes away by car, depending on traffic. (All driving time estimates: Google Maps)
Verified by a front desk agent on January 16, 2014: Pet policy.
The GoodThere were a mix of positive and negative reviews for this hotel, among the reviews used for this analysis. However, several guests agreed that their rooms were clean, comfortable and quiet.
Several reviewers found shopping and restaurants nearby, while a few guests thought that the room rates were reasonable.
The staff were complimented for their friendly and helpful service by several guests, but other reviewers were disappointed by the customer service (see below for more details).
The Bad
As mentioned above, several guests complained about the customer service. These guests described some of the front desk agents as unprofessional, unhelpful and rude.
A couple of guests noticed unpleasant odours in their room and one of these guests described smelling cigarette smoke.
Expedia.ca gave this hotel an average score of 3 out of 5, with 59% of 220 guests recommending the property.
TripAdvisor.ca ranked this hotel #106 out of 168 hotels in Charlotte, with an average score of 3.5 out of 5, from 43 reviews.
The author called the hotel on January 16, 2014 to verify some information.
