OverviewLocated about a 2-minute drive from the nearest Interstate 77 on-ramp in Charlotte's Arrowood Business District, the Sonesta ES Suites Charlotte is suitable for business and vacation travellers who require a hotel with a free breakfast, extended kitchen amenities and easy highway access.
This hotel has 117 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a kitchen (with a fridge, coffeemaker, microwave, toaster and dishwasher), a desk, a DVD player, a living area with a sofabed, an iron and ironing board and a hair dryer.
Suites with one or two separate bedrooms are also available upon request as are wheelchair-accessible rooms. Pets are permitted for an additional $10 per night per pet.
Hotel amenities include a seasonal outdoor pool, a fitness centre, a recreation court, a business centre, a convenience store, meeting/conference space, guest laundry, barbecue facilities, a free breakfast and free parking. The hotel also offers a social, Tuesday through Thursday evenings, with complimentary beverages and appetizers.
Sonic Restaurant is about a 6-minute walk north of the hotel, while Carolina Place offers shopping roughly a 9-minute drive southward. Carowinds Theme Park can be found 7 minutes southwest by car and Charlotte-Douglas International Airport (CLT) is a 15-minute drive north. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $10/pet/night, wheelchair accessible. (Call Date: August 14, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, breakfast and rooms.
Numerous reviewers praised the hotel's staff, characterizing them as friendly, accommodating, well trained and helpful with directions and suggestions.
The hotel's breakfast was a source of many compliments by guests, who described it as fresh, hot and delicious, with a good variety of hot and cold items. One reviewer noted, "The complimentary breakfast was also good. Eggs, bacon, oatmeal, pastries, bagels, yogurt...etc. The lady that handled the breakfast was super nice and very attentive!".
Several lodgers enjoyed the hotel's accommodations. They described their rooms as spacious, clean and well equipped, with comfortable beds. It should be noted, however, that a few patrons had complaints (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms and noise transfer.
Although several guests were pleased with their spacious and well-equipped rooms, some reviewers had complaints. They reported worn decor and furniture, old TVs and some cleaning issues.
A few lodgers complained of noise disruptions during their stay. They reported being able to hear guests in adjacent rooms, as well as noisy housekeeping staff in the hallways and some plumbing noise.
Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 96% recommendation rate from 264 reviews.
TripAdvisor.com guest reviews ranked the hotel #
71 of 167 Charlotte hotels with an average rating of 3.5 out of 5 from 84 reviews.
Booking.com guest reviews rated the hotel 8.1 out of 10 from 17 reviews.
The author called the hotel on August 14, 2013 to verify some information.
