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Sonesta ES Suites Charlotte

This is a 3 star hotel in Charlotte
7925 Forest Pine Drive, Charlotte, NC, U.S.A.
Photo 1 - Sonesta ES Suites Charlotte
Great service & breakfast, spacious rooms with kitchens, close to interstate
  • Free Wi-Fi, free breakfast, free parking, free evening social
  • Numerous guests were pleased with the level of customer service they received
  • The hotel's breakfast was praised for its quality and variety
  • Several lodgers enjoyed their spacious and well-equipped rooms
  • Some reviewers reported worn decor and old TVs
  • Noise transfer was mentioned by a few lodgers
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Editor's Analysis

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Updated on Aug 22, 2013
Located about a 2-minute drive from the nearest Interstate 77 on-ramp in Charlotte's Arrowood Business District, the Sonesta ES Suites Charlotte is suitable for business and vacation travellers who require a hotel with a free breakfast, extended kitchen amenities and easy highway access.

This hotel has 117 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a kitchen (with a fridge, coffeemaker, microwave, toaster and dishwasher), a desk, a DVD player, a living area with a sofabed, an iron and ironing board and a hair dryer. 

Suites with one or two separate bedrooms are also available upon request as are wheelchair-accessible rooms. Pets are permitted for an additional $10 per night per pet.

Hotel amenities include a seasonal outdoor pool, a fitness centre, a recreation court, a business centre, a convenience store, meeting/conference space, guest laundry, barbecue facilities, a free breakfast and free parking. The hotel also offers a social, Tuesday through Thursday evenings, with complimentary beverages and appetizers.

Sonic Restaurant is about a 6-minute walk north of the hotel, while Carolina Place offers shopping roughly a 9-minute drive southward. Carowinds Theme Park can be found 7 minutes southwest by car and Charlotte-Douglas International Airport (CLT) is a 15-minute drive north. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $10/pet/night, wheelchair accessible. (Call Date: August 14, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, breakfast and rooms.

Numerous reviewers praised the hotel's staff, characterizing them as friendly, accommodating, well trained and helpful with directions and suggestions. 

The hotel's breakfast was a source of many compliments by guests, who described it as fresh, hot and delicious, with a good variety of hot and cold items. One reviewer noted, "The complimentary breakfast was also good. Eggs, bacon, oatmeal, pastries, bagels, yogurt...etc. The lady that handled the breakfast was super nice and very attentive!".

Several lodgers enjoyed the hotel's accommodations. They described their rooms as spacious, clean and well equipped, with comfortable beds. It should be noted, however, that a few patrons had complaints (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms and noise transfer.

Although several guests were pleased with their spacious and well-equipped rooms, some reviewers had complaints. They reported worn decor and furniture, old TVs and some cleaning issues.

A few lodgers complained of noise disruptions during their stay. They reported being able to hear guests in adjacent rooms, as well as noisy housekeeping staff in the hallways and some plumbing noise. guest reviews rated the hotel 4.3 out of 5 with a 96% recommendation rate from 264 reviews. guest reviews ranked the hotel #71 of 167 Charlotte hotels with an average rating of 3.5 out of 5 from 84 reviews. guest reviews rated the hotel 8.1 out of 10 from 17 reviews.

The author called the hotel on August 14, 2013 to verify some information.

Guest Reviews

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92.20 USD - 0.00 USD Sonesta ES Suites Charlotte
Out of 162 hotels
Guest Rating Explained
Rating: 7.2 / 10

No. of guest ratings: 2
No. of guest comments: 2
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #8 out of 162 hotels in Charlotte ranked by guests.
Guest Recommendations
"Very friendly employees from the front desk to the cook. The only recommendation that we have, would be adding a baby (kiddy) pool. The pool that was there was very nice but having such small childern we and other parents that stayed there would have really appreicated, and it would be a great accesst and drawing card for the hotel. We very much enjoyed our stay, the breafast was wonderful, the breafast, rooms,DVD's & computers available, and the location to Carowinds. The desk clerk that was there on Friday 2nd went the extra mile with us and specially the kids, great personaly. We look forward to next year."
Penny from Randleman, NC US rated Sonesta ES Suites Charlotte 10 out of 10 on June 03, 2006
Verified Guest from Sumter, SC US rated Sonesta ES Suites Charlotte 9 out of 10 on September 22, 2005


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Sonesta ES Suites Charlotte

  • Business Center
  • Fitness Room/Gym
  • Swimming pool
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Multilingual Staff
  • Safe-Deposit Box
  • Refrigerator
  • Cable / Satellite TV
  • Wake-up Service
  • Meeting Rooms
  • Microwave
  • Hair Dryer
  • TV
  • DVD Player
  • Laundry service
  • Shops
  • Photocopier
  • En suite
  • Private Bathroom
  • Private Toilet
  • Picnic Area/Tables
  • Designated Smoking Area
  • Shops in Hotel
  • Self Laundry

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 28273
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (704) 527-6767
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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