OverviewThe Sheraton Charlotte Hotel, formerly The Blake Hotel, is situated in downtown Charlotte. This property is well suited for both leisure and business travellers looking to access downtown destinations on foot.
Note: This property is performing renovations from October 15, 2013 to January 15, 2014. Please contact the hotel for further details if you are planning to book a stay during this period.
This property is smoke free and all rooms include a 42" flat screen TV, a desk, a coffeemaker, an iron and ironing board, a safe and individual climate control.
Guests staying in Club rooms have exclusive access to the Club Lounge, which serves a free breakfast and free evening snacks and beverages.
Free Wi-Fi is available in the lobby, while in-room Wi-Fi is available at an additional cost of $10.25 per 24 hours. Parking is available on site for an additional fee of $13 per night. Shuttle service to and from the airport is available on request for $30 each way. Pets under 40 lbs are permitted in select rooms at no extra charge.
The on-site restaurant serves breakfast, lunch and dinner. The hotel also has a poolside bar, Float, which serves light meals and beverages. Room service is also available.
Other on-site amenities include an indoor pool, an outdoor pool, a hot tub, a fitness centre, function and meeting space, a business centre, free newspapers, dry cleaning, ice/vending machines, luggage storage and concierge service. This hotel features accessible public spaces.
The NASCAR Hall of Fame is 8 minutes away on foot, while the Charlotte Convention Center and the Bobcats’ Time Warner Arena are both a 14-minute walk away. The Blumenthal Performing Arts Center and the Bank of America Headquarters are both 20 minutes away on foot.
Panthers’ Bank of America Stadium is a 25-minute walk away or 6 minutes away by car, while the Levine Museum of the New South is a 7-minute drive away. The Mint Museum of Art is 10 minutes away by car, while the Charlotte Douglas International Airport (CLT) is 15 to 20 minutes away by car. The Charlotte Motor Speedway is a 20- to 30-minute drive away. (All walking and driving time estimates: Google Maps)
Verified by a front desk agent on September 13, 2013: Pets stay for free and shuttle service details.
The GoodAmong the reviews used for this analysis, many guests complimented the staff for their helpful, caring and friendly service.
Several guests found their rooms to be comfortable and well appointed, while several other reviewers found the beds comfortable. A couple of guests specifically mentioned that the in-room air conditioning was effective. However, some other guests had concerns about their rooms and beds (see below for more details).
Several reviewers found the location within walking distance of downtown attractions.
Several guests praised the food at the on-site restaurant, while one reviewer enjoyed the breakfast served in the Club Lounge (accessible only to guests staying in Club rooms).
A couple of reviewers thought that the room rates were reasonable.
The Bad
This property is performing renovations from October 15, 2013 to January 15, 2014, therefore, some of the guest concerns mentioned below may be addressed by the hotel during this period.
Among the reviews sourced for this analysis, a few guests complained that the fitness centre was poorly equipped.
Although many guests praised the rooms and beds, a few guests found the beds uncomfortably firm, while a couple of reviewers said that the bathrooms were small. A couple of guests thought that the decor was dated, while a couple of other reviewers complained about an unpleasant smell of deodorizer in the halls.
Expedia.ca gave this hotel an average score of 3.3 out of 5, with 66% of 1,237 guests recommending the property.
TripAdvisor.ca ranked this hotel #96 out of 166 hotels in Charlotte, with an average score of 3 out of 5, from 477 reviews.
The author called the hotel on September 13, 2013 to verify some information.
