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Sheraton Charlotte Hotel

This is a 3 star hotel in Charlotte
555 South McDowell Street, Charlotte, NC, U.S.A.
Photo 1 - Sheraton Charlotte Hotel
Downtown location, guests said the customer service was a major highlight
  • Free Wi-Fi in the lobby, pets under 40 lbs permitted in select rooms for free
  • The staff were frequently complimented for their friendly service
  • Several guests found the location convenient for accessing downtown destinations on foot
  • Several reviewers described their rooms as comfortable
  • Several guests enjoyed the food at the on-site restaurant
  • A few guests found the on-site fitness centre poorly equipped
  • A couple of reviewers described the decor as dated
  • A couple of guests found the bathrooms small
  • A couple of reviewers noticed an unpleasant smell in the halls
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Editor's Analysis

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Updated on Sep 18, 2013
The Sheraton Charlotte Hotel, formerly The Blake Hotel, is situated in downtown Charlotte. This property is well suited for both leisure and business travellers looking to access downtown destinations on foot. 

Note: This property is performing renovations from October 15, 2013 to January 15, 2014. Please contact the hotel for further details if you are planning to book a stay during this period.

This property is smoke free and all rooms include a 42" flat screen TV, a desk, a coffeemaker, an iron and ironing board, a safe and individual climate control.

Guests staying in Club rooms have exclusive access to the Club Lounge, which serves a free breakfast and free evening snacks and beverages.

Free Wi-Fi is available in the lobby, while in-room Wi-Fi is available at an additional cost of $10.25 per 24 hours. Parking is available on site for an additional fee of $13 per night. Shuttle service to and from the airport is available on request for $30 each way. Pets under 40 lbs are permitted in select rooms at no extra charge.

The on-site restaurant serves breakfast, lunch and dinner. The hotel also has a poolside bar, Float, which serves light meals and beverages. Room service is also available.

Other on-site amenities include an indoor pool, an outdoor pool, a hot tub, a fitness centre, function and meeting space, a business centre, free newspapers, dry cleaning, ice/vending machines, luggage storage and concierge service. This hotel features accessible public spaces.

The NASCAR Hall of Fame is 8 minutes away on foot, while the Charlotte Convention Center and the Bobcats’ Time Warner Arena are both a 14-minute walk away. The Blumenthal Performing Arts Center and the Bank of America Headquarters are both 20 minutes away on foot.

Panthers’ Bank of America Stadium is a 25-minute walk away or 6 minutes away by car, while the Levine Museum of the New South is a 7-minute drive away. The Mint Museum of Art is 10 minutes away by car, while the Charlotte Douglas International Airport (CLT) is 15 to 20 minutes away by car. The Charlotte Motor Speedway is a 20- to 30-minute drive away. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on September 13, 2013: Pets stay for free and shuttle service details.
The Good
Among the reviews used for this analysis, many guests complimented the staff for their helpful, caring and friendly service. 

Several guests found their rooms to be comfortable and well appointed, while several other reviewers found the beds comfortable. A couple of guests specifically mentioned that the in-room air conditioning was effective. However, some other guests had concerns about their rooms and beds (see below for more details).

Several reviewers found the location within walking distance of downtown attractions.

Several guests praised the food at the on-site restaurant, while one reviewer enjoyed the breakfast served in the Club Lounge (accessible only to guests staying in Club rooms).

A couple of reviewers thought that the room rates were reasonable.

The Bad
This property is performing renovations from October 15, 2013 to January 15, 2014, therefore, some of the guest concerns mentioned below may be addressed by the hotel during this period.

Among the reviews sourced for this analysis, a few guests complained that the fitness centre was poorly equipped.

Although many guests praised the rooms and beds, a few guests found the beds uncomfortably firm, while a couple of reviewers said that the bathrooms were small. A couple of guests thought that the decor was dated, while a couple of other reviewers complained about an unpleasant smell of deodorizer in the halls. gave this hotel an average score of 3.3 out of 5, with 66% of 1,237 guests recommending the property. ranked this hotel #96 out of 166 hotels in Charlotte, with an average score of 3 out of 5, from 477 reviews.

The author called the hotel on September 13, 2013 to verify some information.

Guest Reviews

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235.88 USD - 0.00 USD Sheraton Charlotte Hotel
Out of 162 hotels
Guest Rating Explained
Rating: 7.0 / 10

No. of guest ratings: 3
No. of guest comments: 3
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #19 out of 162 hotels in Charlotte ranked by guests.
Guest Recommendations
Our stay
"We stayed at the Blake for a yearly Ball we attend. They have finally finished the new wing n it's great the beds are so much more comfy. The decor is up to date. The staff is awesome. I wouldn't recommend eating in the restaurant waitress had no personality n the food took forever, n was average at best. Would recommend to family n friends!"
Shauna from Charlotte, NC US rated Sheraton Charlotte Hotel 9 out of 10 on February 18, 2013
Sheila from Philadelphia, PA US rated Sheraton Charlotte Hotel 10 out of 10 on October 30, 2005
"Fire alam was activated at 2.20 am ,very hard to reach front desk,no answer for 2 phone call, alarm sounded for 15 minutes. no security in halls on news years day,broken glass in the stairwells and in some halls,"
Connie from Climax, NC US rated Sheraton Charlotte Hotel 2 out of 10 on January 01, 2005


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Sheraton Charlotte Hotel

  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Disabled Access
  • Concierge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Golf Course
  • Banquet Facilities
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • Connecting Rooms
  • Porters
  • Wake-up Service
  • Meeting Rooms
  • Hair Dryer
  • TV
  • Laundry service
  • Casino
  • Nightclubs
  • Desk
  • Ballroom
  • Disabled Accessible Rooms
  • En suite
  • Private Bathroom
  • Private Toilet
  • Ice Machine

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 28204
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (704) 372-4100
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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Published 09.01.2015
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