Overview
Located about a 3-minute drive from Interstate 85 and adjacent to the Shoppes at University Place (offering 80+ restaurants and shops), the Hilton Charlotte University Place is suitable for business and vacation travellers who require a hotel in Charlotte with easy highway access.
This non-smoking hotel has 393 air-conditioned guest rooms and suites, each offering one king or two double beds, free Wi-Fi, cable TV, a coffeemaker, a desk with a printing station, a hair dryer and an iron and ironing board. Wheelchair-accessible rooms and rooms with a conference table and a sitting area with a sofabed are also available.
Hotel amenities include a seasonal outdoor pool, a fitness centre, a business centre, meeting/banquet facilities, a gift shop, a lounge, a playground, a concierge desk and free parking. Valet parking is available for $12 per night. On-site dining is offered at Lakefront Restaurant, which serves breakfast, lunch and dinner daily. Room service is available. Pets are not permitted.
There is also a free shuttle service to local attractions within a 5-mile radius. Please contact the hotel directly for shuttle details.
The University of North Carolina at Charlotte is about a 6-minute drive eastward, while Charlotte Motor Speedway is a 10-minute drive northeast of the hotel. The Tradition Golf Club is roughly a 9-minute drive north and Charlotte-Douglas International Airport (CLT) is a 20-minute drive southwest. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: June 11, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms, location and food.
The hotel's staff were praised by numerous guests, who found them to be attentive, helpful and competent.
Many reviewers were pleased with their accommodations at the hotel. They described their rooms as clean, well appointed, modern and spacious, with comfortable beds, pretty views of the lake and high-quality toiletries. A few lodgers were disappointed with aspects of their rooms, however (see below).
The hotel's location was also praised by several lodgers, who found it relaxing and safe, as well as close to restaurants, shopping, the lake, the University of North Carolina at Charlotte and a jogging track.
Several guests were pleased with the hotel's food, describing it as healthy, delicious, tasty and outstanding, with friendly staff.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms.
While the majority of guests enjoyed their clean and well-appointed rooms, a few guests had complaints. They reported small bathrooms, dated shower fixtures and noisy in-room air conditioners, and were also disappointed there were no mini-fridges in the rooms.
Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 93% recommendation rate from 434 reviews.
TripAdvisor.com guest reviews ranked the hotel #16 out of 166 Charlotte hotels with an average rating of 4.5 out of 5 from 338 reviews.
Booking.com guest reviews rated the hotel 8.8 out of 10 from 13 reviews.
The author called the hotel on June 11, 2013 to verify some information.
