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DoubleTree by Hilton Hotel Charlotte - Gateway Village

This is a 3 star hotel in Charlotte
895 West Trade Street, Charlotte, NC, U.S.A.
Photo 1 - DoubleTree by Hilton Hotel Charlotte - Gateway Village
Great staff, clean rooms, central locale, some concerns with Wi-Fi & parking fees
  • Free area shuttle
  • Many guests were pleased with the level of customer service they received during their stay
  • The hotel's accommodations were found to be clean and modern by numerous reviewers
  • Several lodgers were pleased with the hotel's proximity to restaurants and attractions
  • Some lodgers were disappointed with the added charges for Wi-Fi and parking
  • Noise transfer was reported by a few guests
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Editor's Analysis

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Updated on Sep 24, 2013
Located about a 1-minute drive from the nearest Interstate 77 on-ramp in downtown Charlotte, the DoubleTree by Hilton Hotel Charlotte - Gateway Village is geared towards business or vacation travellers who require a centrally located hotel with meeting/conference space, easy highway access and on-site dining.

Each of the hotel's air-conditioned guest rooms comes equipped with cable TV, an in-room safe, a desk, a free weekday newspaper, a coffeemaker, an iron and ironing board and a hair dryer. In-room Wi-Fi is an additional $9.95 per day and wheelchair-accessible rooms are available upon request.

Hotel amenities include an outdoor pool, a fitness room, meeting space, a business centre and a gift shop. On-site dining is offered at Orchard Restaurant, which serves breakfast, lunch and dinner daily. Self-parking is an additional $13 and a free area shuttle is also offered (please contact the hotel for details).

The Charlotte Convention Center is roughly a 6-minute drive away, while Gateway Village offers shopping 4 minutes away on foot. Bank of America Stadium can be found 3 minutes away by car and Charlotte-Douglas International Airport (CLT) is about a 15-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Wi-Fi $9.95/day, self-parking $13/day, pets not permitted, wheelchair accessible. (Call Date: September 16, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms, location and food.

The hotel's staff were the source of many compliments by reviewers, who found them to be friendly, attentive, helpful and professional. One guest noted, "Upon check in and departure the staff provided excellent customer service and some insight to making reservations for special event weekends".

Numerous guests praised their accommodations at the hotel. They described their rooms as clean, spacious, modern, quiet, well maintained and nicely decorated, with comfortable beds.

The hotel's location was enjoyed by several patrons. They found it close to downtown, the hospital, the Charlotte Convention Center, restaurants, a grocery store, the Uptown Amphitheatre and Time Warner Arena.

Several lodgers were also pleased with the hotel's food. They described it as excellent, delicious and great.

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the extra charges and noise transfer.

Some reviewers were disappointed with the added costs they incurred while at the hotel. They found the parking and Wi-Fi fees ($13 and $9.95 per day, respectively) to be expensive and unnecessary, and felt they should have been included in the room rates.

Noise transfer was mentioned by a few reviewers, who reported noise from other guests in adjacent rooms and in the hallways late at night. guest reviews rated the hotel 4.3 out of 5 with a 90% recommendation rate from 343 reviews. guest reviews ranked the hotel #29 of 166 Charlotte hotels with an average rating of 4 out of 5 from 212 reviews. guest reviews rated the hotel 8.8 out of 10 from 31 reviews

The author called the hotel on September 16, 2013 to verify some information.

Guest Reviews

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125.63 USD - 0.00 USD DoubleTree by Hilton Hotel Charlotte - Gateway Village
Out of 162 hotels
Guest Rating Explained
Rating: 6.2 / 10

No. of guest ratings: 2
No. of guest comments: 2
Guest Recommended: Mixed
Popularity Ranking Explained

Rating: #47 out of 162 hotels in Charlotte ranked by guests.
Guest Recommendations
Wonderful place to stay....But need to improve on manners.
"The only problem I had with this hotel was check in. He was to the point but not in a friendly and welcoming way! Yes I got the cookies...but I did not get information on parking and my husband had to come back and get his pass to enter the parking deck.I also had to go back to the desk and ask for my breakfast voucher that was included in my room package!!!"
Melvin from Deluth, GA US rated DoubleTree by Hilton Hotel Charlotte - Gateway Village 8 out of 10 on September 26, 2010
Lori from Aberdeen, NC US rated DoubleTree by Hilton Hotel Charlotte - Gateway Village 3 out of 10 on October 16, 2005


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DoubleTree by Hilton Hotel Charlotte - Gateway Village

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Parking
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Meeting Rooms
  • Laundry service
  • Shops
  • Garden
  • Photocopier
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 28202
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (704) 347-0070
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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