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Holiday Inn-Asheville Biltmore West

This is a 3 star hotel in Asheville
435 Smokey Park Hwy, Asheville, NC, U.S.A.
Photo 1 - Holiday Inn-Asheville Biltmore West
Near I-40 and I-26, on-site pool and restaurant, free parking and Wi-Fi
  • Free Wi-Fi, free local calls and free parking
  • Many guests described their rooms as clean
  • Many reviewers found their beds comfortable
  • Many guests enjoyed the on-site pool
  • Several reviewers found the location convenient for accessing highways
  • Several guests thought that the room rates were reasonable
  • Several guests found their rooms small
  • Several reviewers complained that the Wi-Fi was slow and unreliable
  • A couple of guests thought that their rooms appeared dated
  • A couple of reviewers complained about smelling cigarette smoke in the halls
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Editor's Analysis

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Updated on Jul 4, 2013
This property is situated next to a McDonald's restaurant and a Home Depot store, within a 2-minute drive of the intersection of Interstates 40 and 26. With a business park 6 minutes away by car and free Wi-Fi throughout the hotel, this property is well suited for business travellers.

Both smoking and non-smoking accommodations are available. All 156 rooms include free Wi-Fi, free local calls, a TV, a desk, a coffeemaker, a mini-fridge, an iron and ironing board, a hair dryer and individual climate control. Rooms are furnished with two double beds or one king bed.

Suites provide more spacious accommodations and are configured with a separate living area, a jetted tub and a king bed.

Free parking is available on site and pets are not permitted.

The on-site 435 Grill serves breakfast and dinner, while Infusions Lounge serves alcoholic beverages, appetizers and entrees. Free coffee is available in the lobby every morning.

Other on-site amenities include an indoor/outdoor pool, a hot tub, a fitness centre, a video game room, a business centre, guest laundry facilities, dry cleaning service, an ice machine and safe deposit boxes.

Downtown Asheville, including the Asheville Brewing Company and U.S Cellular multi-purpose arena, is about 8 minutes away by car. Biltmore Estate, which is a historic property built by George Washington, is a 9-minute drive away. Asheville Mall and The North Carolina Arboretum are both 12 minutes away by car, while the Folk Art Center is about a 16-minute drive away.

Asheville Regional Airport (AVL) is between 15 and 20 minutes away by car, while Pisgah National Forest is about 40 minutes away by car. (All driving time estimates: Google Maps)
The Good
Among the reviews used for this analysis, many guests described their rooms as clean and many reviewers found their beds comfortable. A couple of guests thought that their rooms were spacious. However, there were also several complaints about rooms (see below).

Many guests enjoyed the indoor/outdoor pool and hot tub, while several reviewers praised the food at the on-site restaurants.

Several reviewers found the location convenient for accessing the interstate highways, while a couple of other guests thought that the room rates were reasonable. However, there were also a few reviewers who felt the hotel was a bit isolated from tourist attractions, as noted below.

The staff throughout the hotel were complimented for their friendly and accommodating service by several guests, however, some other reviewers were disappointed by the service they received (see below).

The Bad
There were several common concerns found for this property, among the reviews sourced for this editorial.

Several guests found their rooms to be small, while a couple of reviewers thought that the in-room decor was dated. A couple of other guests complained about smelling stale cigarette smoke in the hallways. Several reviewers complained about the Wi-Fi being slow and unreliable.

While some guests found the location convenient for accessing highways, a few reviewers found this hotel to be farther from tourist attractions than they expected.

A couple of reviewers were disappointed that this hotel did not offer a free breakfast.

While several guests complimented the staff, several other reviewers described the staff members as disinterested, unprofessional and rude. gave this hotel an average score of 4.1 out of 5, with 89% of 471 guests recommending the property. ranked this hotel #44 out of 58 hotels in Asheville, with an average score of 3.5 out of 5, from 148 reviews.

Guest Reviews

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97.68 USD - 0.00 USD Holiday Inn-Asheville Biltmore West
Out of 59 hotels
Guest Rating Explained
Rating: 6.9 / 10

No. of guest ratings: 5
No. of guest comments: 5
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #8 out of 59 hotels in Asheville ranked by guests.
Guest Recommendations
Melvin from Conover, NC US rated Holiday Inn-Asheville Biltmore West 9 out of 10 on May 12, 2013
need to resolve room keys not working over one time.
"I had to make several trips to the front desk to get new door keys, that part was a hassle as I was on the 6th floor and always had my hands full and had to tote all my stuff back downstairs to get new key. Very upsetting at times as I was on a tight schedule, it kept me very stressed."
Stacy from Greenback, TN US rated Holiday Inn-Asheville Biltmore West 7 out of 10 on August 13, 2011
Verified Guest from Pilot Mountain, NC US rated Holiday Inn-Asheville Biltmore West 3 out of 10 on July 12, 2005
Virginia from Roanoke, VA US rated Holiday Inn-Asheville Biltmore West 10 out of 10 on August 29, 2004
"Hotel room was moldy smelling. Bathroom grout kept coming off and sticking to our feet. No exhaust fan in bathroom....showers added to the humidity already high there in the room."
Colleen from Harrison Township, MI US rated Holiday Inn-Asheville Biltmore West 4 out of 10 on June 30, 2004


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Holiday Inn-Asheville Biltmore West

  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Conference Room(s)
  • Multilingual Staff
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Casino
  • Spa & Wellness Centre
  • En suite
  • Private Bathroom
  • Private Toilet
  • Executive Floor

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 28806
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (828) 665-2161
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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Published 09.01.2015
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