OverviewLocated about a 1-minute drive from the nearest Interstate 44 on-ramp and a 17-minute drive from St. Louis's city centre in the suburb of Kirkwood, the Hampton Inn St. Louis Sunset Hills is geared towards road travellers who require a hotel with a free breakfast, easy highway access and an indoor pool.
Each of this smoke-free hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, a coffeemaker, an iron and ironing board, a hair dryer, a desk and a lap desk. Rooms with a living area and sofabed are also available, as are wheelchair-accessible rooms.
Hotel amenities include an indoor pool, a hot tub, a fitness room, meeting/banquet space, a business centre, guest laundry, a free breakfast and free parking. Pets are not permitted.
Laumeier Sculpture Park and Museum can be found about 4 minutes away by car, while The Plaza at Sunset Hills & Shoppes at Sunset Hills is a 5-minute walk away. Gateway Arch is roughly a 16-minute drive from the hotel and Lambert-St. Louis International Airport (STL) is a 22-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, no pets, wheelchair accessible. (Call Date: January 28, 2014)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, breakfast, rooms and staff.
The hotel's location was convenient for many lodgers. They described it as central and close to restaurants, shopping, highway access, golfing, museums, Grant's Farm, Magic House, downtown Kirkwood, Saint Louis Zoo and Six Flags St. Louis. A few guests did recommend this hotel only for those with a vehicle, however, due to its proximity to downtown St. Louis.
Numerous reviewers praised the hotel's breakfast. They described it as fresh, well stocked and well maintained, with a good variety of hot and cold choices and a clean eating area.
Several travellers were pleased with their accommodations at the hotel. They found their rooms to be clean, quiet and spacious, with comfortable beds and reliable Wi-Fi. A few lodgers did complain there were no in-room fridges or microwaves, however.
The hotel's staff were the source of several compliments by guests. They were characterized as helpful, responsive, friendly and efficient. A few reviewers were disappointed with the level of customer service they received, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the hotel's staff and rates.
Although several guests were pleased with the level of customer service they received during their stay, a few lodgers complained about the staff. They found them to be unfriendly and indifferent, not providing enough information about the hotel upon check-in.
A few reviewers complained about the hotel's rates. They felt they were overpriced compared to the quality of room they were given.
Hotels.com guest reviews rated the hotel 4.3 out of 5 from 88 reviews.
Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 99% recommendation rate from 84 reviews.
TripAdvisor.com guest reviews ranked the hotel #2 of 3 Kirkwood hotels with an average rating of 4 out of 5 from 78 reviews.
The author called the hotel on January 28, 2014 to verify some information.
