OverviewOverlooking the Grand River and about a 7-minute drive from Grand Rapids' city centre, the Riverfront Hotel Grand Rapids is suitable for business or vacations travellers who require a well-priced hotel with an indoor pool and on-site dining.
This hotel has 162 air-conditioned guest rooms, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Standard rooms offer one king or two double beds, while rooms with a mini-fridge, a microwave, a sitting area with a sofabed and a river view are also available, as are rooms with wheelchair accessibility.
The hotel also offers an indoor pool, a hot tub, a sauna, a fitness centre, meeting/banquet space, a business centre, a games room, three-hour express laundry service, coin-operated laundry, vending machines and free parking. The Landing is the hotel's on-site restaurant, and offers breakfast, lunch and dinner daily. Room service is available.
Pets are permitted for an additional fee of $25 per room per night.
DeltaPlex Arena and Conference Center is a 3-minute drive north of the hotel, while Ulta - Alpine Summit Shopping Center is roughly a 4-minute drive northwestward. Gerald R. Ford Presidential Museum can be found 6 minutes south by car and Gerald R. Ford International Airport (GRR) is about a 25-minute drive southeast. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $25/room/day, wheelchair accessible. (Call Date: July 3, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's rates, staff, rooms and location.
Many guests were pleased with this hotel's rates. They described them as terrific, good and reasonable.
The hotel's staff were complimented by numerous reviewers of the hotel. They were characterized as friendly, helpful, attentive, accommodating and professional.
Several lodgers enjoyed the hotel's accommodations. They described their rooms as clean, spacious and well equipped, with comfortable beds and linens.
The hotel was also praised by several guests for its easy access to the highway and downtown Grand Rapids.
The Bad
While the majority of reviews consulted for this analysis were positive, there some common complaints about the rooms and noise transfer.
While the majority of guests were pleased with their clean rooms and comfortable beds, some guests were disappointed with their accommodations. They reported worn decor and fixtures, a lack of hot water and cleaning issues, including dirty windows that obstructed their views.
Noise disturbances were mentioned by a few guests. They reported noise from guests in adjacent rooms and the hallways, as well as traffic noise in highway-facing rooms, noise in rooms near the elevator, noise from the hotel's restaurant and a noisy in-room air-conditioning unit.
Expedia.ca guest reviews rated the hotel 3.8 out of 5 with an 81% recommendation rate from 297 reviews.
Booking.com guest reviews rated the hotel 7.8 out of 10 from 251 reviews.
TripAdvisor.com guest reviews ranked the hotel #35 out of 51 Grand Rapids hotels with an average rating of 3 out of 5 from 34 reviews.
The author called the hotel on July 3, 2013 to verify some information.
