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Sheraton Boston Hotel

This is a 4 star hotel in Boston
39 Dalton Street, Boston, MA, U.S.A.
Photo 1 - Sheraton Boston Hotel
3-minute walk from metro, pet friendly, great staff & rooms, Wi-Fi & parking extra
  • Numerous guests were pleased with the level of customer service they received
  • The hotel was praised for its proximity to public transit, shopping and restaurants
  • Several lodgers enjoyed their clean and comfortable rooms
  • Some lodgers found the added Wi-Fi and parking fees to be overpriced
  • A few guests complained of small rooms and bathrooms
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Editor's Analysis

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Updated on Dec 3, 2013
Located about a 3-minute walk from Prudential Metro Station and a 2-minute drive from the nearest Interstate 90 on-ramp, the Sheraton Boston is geared towards business or vacation travellers who prefer a pet-friendly hotel with meeting/banquet space, on-site dining and easy highway access.

Each of the hotel's non-smoking guest rooms and suites offers air conditioning, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Rooms with a living area and sofabed, a microwave, a mini-fridge, a separate bedroom and a dining area are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is $9.95 per day. 

Hotel amenities include an indoor pool, a hot tub, a fitness centre, over 70,000 square feet of meeting/banquet space, a Starbucks, a business centre, laundry services and a gift shop. 

On-site dining is offered at Cafe Apropos (serving breakfast daily) and SideBar & Grille, which serves lunch and dinner daily. Self-parking is $39 per day and dogs up to 40 lbs are permitted free of charge (guests must sign a pet waiver).

The Shops at the Prudential Center are accessible from inside the hotel, while Fenway Park can be found about 4 minutes away by car. Boston's city centre is roughly a 9-minute drive away and Logan International Airport (BOS) is a 15-minute drive from the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Wi-Fi $9.95/day, self-parking $39/day, dogs up to 40 lbs free with signed pet waiver, wheelchair accessible. (Call Date: November 27, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location and rooms.

Numerous reviewers praised the hotel's staff and characterized them as friendly, attentive, accommodating and efficient. One guest noted, "I have stayed there before but this was the best stay ever, due to the attentiveness, patience, and helpfulness of the staff - doormen, concierges, front desk, restaurant, everyone with whom I had the pleasure of interacting".

The hotel's location was enjoyed by many lodgers. They found it close to public transit, shopping, restaurants, Boston Common, Newbury St., Fenway Park, Boston College and the Old Town Trolley.

Several guests were pleased with the hotel's accommodations. They described their rooms as clean, spacious, modern and well equipped, with comfortable beds and linens and great views of the Charles River. The hotel's lodgings were criticized by a few patrons, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the added costs and the rooms.

Some lodgers were disappointed with the added costs they incurred while staying at the hotel. They found the Wi-Fi and parking fees to be overpriced and also felt the rates and cost for breakfast were too expensive.

Although several guests were pleased with their clean and comfortable rooms, a few reviewers had complaints. They reported small rooms and bathrooms as well as noise from dogs barking in adjacent rooms and noisy in-room air conditioning. guest reviews rated the hotel 4.3 out of 5 with a 92% recommendation rate from 1,905 reviews. guest reviews ranked the hotel #53 of 77 Boston hotels with an average rating of 4 out of 5 from 1,805 reviews. guest reviews rated the hotel 8.3 out of 10 from 368 reviews.

The author called the hotel on November 27, 2013 to verify some information.

Guest Reviews

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142.13 USD - 0.00 USD Sheraton Boston Hotel
Out of 103 hotels
Guest Rating Explained
Rating: 7.1 / 10

No. of guest ratings: 4
No. of guest comments: 4
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #8 out of 103 hotels in Boston ranked by guests.
Guest Recommendations
good hotel with tiny rooms
"The location of this hotel was excellent and service was excellent. The room was tiny!"
Johanna from Beavercreek, OH US rated Sheraton Boston Hotel 8 out of 10 on June 06, 2011
"it's hard to recommend or not recommend this hotel. i would recommend it simply for's great. but, the hotel is old...and while the lobby looks great....the rooms need renovation...the bathrooms are small and paint was peeling off the wall. as for service....we had both good and bad... at the concierge desk...the first night...we had good directions to fenway park...the next day when we asked a different woman at the desk how to get to boston commons...she said, "out the door to the left.." and seemed bothered that we asked.. she gave us no help whatsoever about which train to of course we ended up getting on the wrong line and got lost. it was very frustrating after coming from another hotel in falmouth where the innkeeper was us detailed directions everywhere we went."
Connie leonard from Louisville, KY US rated Sheraton Boston Hotel 6 out of 10 on July 15, 2006
Irene from Milford, PA US rated Sheraton Boston Hotel 8 out of 10 on August 11, 2005
Irene from Milford, PA US rated Sheraton Boston Hotel 9 out of 10 on July 10, 2005


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Sheraton Boston Hotel

  • Business Center
  • Room Service
  • Parking
  • Swimming pool
  • Valet Parking
  • Tour Desk
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • Meeting Rooms
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Jacuzzi
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Ice Machine
  • Express Check-In/Check-Out
  • Shoe Shine
  • Self Laundry

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 0:00
General Property Info 24 hr Service
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 0:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Status Open at this location
Postal Code 02199
Public Access Open to the General Public
Saturday Closing Time 24:00
Saturday Opening Time 0:00
Sunday Closing Time 24:00
Sunday Opening Time 0:00
Telephone (617) 236-2000
Thursday Closing Time 24:00
Thursday Opening Time 0:00
Toll-free 800-325-3535
Tuesday Closing Time 24:00
Tuesday Opening Time 0:00
Wednesday Closing Time 24:00
Wednesday Opening Time 0:00

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