OverviewLocated about a 4-minute drive from Interstate 93 and a 4-minute walk from Boston's Old Harbor, the DoubleTree Club by Hilton Hotel Boston Bayside is geared towards business and vacation travellers who require a hotel with meeting/banquet space, a free airport shuttle and easy highway access.
This non-smoking hotel has over 197 air-conditioned guest rooms and suites, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Rooms with a separate bedroom, a microwave, a mini-fridge, a mini-bar and a dining table and chairs are also available. Some rooms have a sofabed.
Wi-Fi is available in guest rooms for an additional $12.95 per day. Pets are not permitted and the hotel is wheelchair accessible.
Hotel amenities include a business centre, meeting/banquet space, a lounge and an elevator. Guests can also use their room keys to access the nearby UMass Boston Beacon Fitness Centre at no charge.
Parking is an additional $12 per day. A complimentary shuttle service to Logan International (BOS) Airport, neighboring UMass Boston and downtown Boston, is also offered. The shuttle runs on a schedule between 5 am and 12 am. Please contact the hotel for full scheduling details.
On-site dining is offered at Marketplace Café and Take Away, which serves breakfast, lunch and dinner daily.
The University of Massachusetts Boston is about a 10-minute walk southeast of the hotel, while Fenway Park is roughly a 15-minute drive or 42-minute subway ride northwest. JFK/UMass Subway Station can be found an 8-minute walk west, and Logan International Airport (BOS) is a 15-minute drive northward. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Wi-Fi $12.95/day, parking $12/day, pets not permitted, wheelchair accessible. (Call Date: July 6, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff and rooms.
Many guests were pleased with the hotel's location. They described it as being close to public transit, a grocery store, the train station, highway access, the airport, JFK Library and The University of Massachusetts Boston. A few guests did mention they wished there were more restaurants in the area, however.
The hotel's staff were praised by numerous lodgers, who found them to be welcoming, professional and helpful with directions. One guest remarked, "The hotel staff went above and beyond with help in providing directions to our desired destinations to recommending when to arrive at certain attractions to engaging in real conversations".
Several reviewers enjoyed their accommodations at the hotel. They described their rooms as clean, spacious and quiet, with comfortable beds. It should be noted, however, that a few guests had complaints about their rooms (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about extra costs and the rooms.
Some guests had complaints about the added costs they incurred during their time at the hotel. They cited the parking fee, Wi-Fi fee and high room rates, as well as the food prices, as deterring from the hotel's overall value. They were also disappointed there was no free breakfast offered.
While the majority of reviewers were pleased with their clean and comfortable beds, a few lodgers had complaints. They reported difficulty regulating the room temperature, as well as worn decor and furniture.
Expedia.ca guest reviews rated the hotel 4 out of 5 with an 86% recommendation rate from 727 reviews.
TripAdvisor.com guest reviews ranked the hotel #58 out of 77 Boston hotels with an average rating of 3.5 out of 5 from 457 reviews.
Booking.com guest reviews rated the hotel 7.9 out of 10 from 47 reviews.
The author called the hotel on July 6, 2013 to verify some information.
