OverviewLocated along the Mississippi River and adjacent to the New Orleans Convention Center in downtown New Orleans, the Hilton New Orleans Riverside is geared towards business and leisure travellers who prefer a central hotel with on-site dining and easy highway access.
Each of the hotel's air-conditioned guest rooms and suites is equipped with cable TV, an in-room safe, a coffeemaker, a mini-fridge, a desk, a hair dryer and an iron and ironing board. Rooms with a separate bedroom, a living area with a pull-down bed and a dining table are also available, and the hotel is wheelchair accessible. In-room Wi-Fi is an additional $12.95 per day.
Hotel amenities include two outdoor pools, a fitness centre, tennis, squash and racquetball courts, meeting/banquet facilities, a business centre, laundry services, a beauty/barber shop and a gift shop. Self-parking is $31.50 per day and pets are not permitted.
On-site dining is offered at Le Croissant (serving breakfast daily), River Blends Café (serving breakfast and lunch daily) and Drago's Seafood, which serves lunch and dinner daily.
Harrah's Casino is a 2-minute walk from the hotel, while the Riverwalk Marketplace is just outside the hotel. The French Quarter is a 5-minute drive away and Louis Armstrong New Orleans International Airport (MSY) can be found 20 to 40 minutes away by car. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Wi-Fi $12.95, self-parking $31.50, pets not permitted, wheelchair accessible. (Call Date: September 15, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and staff.
Numerous guests praised the hotel's location. They found it close to casinos, restaurants, shopping, riverboats, the French Quarter, the French Market, Bourbon St. public transit and the New Orleans Convention Center.
Many reviewers were pleased with their accommodations at the hotel. They described their rooms as clean, spacious, quiet, well maintained and well appointed, with comfortable beds and great views of the Mississippi River.
The hotel's staff were the source of several compliments by patrons. They were characterized as attentive, friendly, efficient and helpful with dining recommendations.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the added costs.
Some guests found the hotel to be expensive, and were disappointed with the extra costs they incurred during their stay. They found the added parking and Wi-Fi fees to be expensive, and also complained that the bar, restaurants and room service were overpriced.
TripAdvisor.com guest reviews ranked the hotel #67 of 149 New Orleans hotels with an average rating of 4 out of 5 from 1,704 reviews.
Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 94% recommendation rate from 1,664 reviews.
Booking.com guest reviews rated the hotel 8.2 out of 10 from 52 reviews.
The author called the hotel on September 15, 2013 to verify some information.
