OverviewLocated about a 6-minute drive from Lafayette Regional Airport (LFT) along Highway 182, The Hotel Acadiana (formerly the Crowne Plaza Hotel Lafayette Airport), is popular with business and leisure travellers who require a hotel with on-site dining, meeting/banquet facilities and easy highway access near the airport.
This hotel has 290 air-conditioned guest rooms, each offering one or two double beds, free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a wet bar, a desk, an iron and ironing board and a hair dryer. Microwaves are available upon request. Rooms with a separate bedroom, a microwave, a jetted tub and a sitting area with a sofabed are also available. The hotel is wheelchair accessible. Smoking and non-smoking rooms are offered.
Hotel amenities include a seasonal outdoor pool, a fitness room, a bar, meeting/banquet space, a business centre, free parking and a complimentary shuttle within a 3-mile radius (which includes the airport). Please contact the hotel for shuttle details. Pets are not permitted.
On-site dining is offered at Bayou Restaurant, which serves breakfast, lunch and dinner daily.
The University of Louisiana at Lafayette is roughly a 4-minute drive north of the hotel, while downtown Lafayette is a 6-minute drive in the same direction. Cajundome can be found about 7 minutes northwestward, and Acadian Village Shopping Center is a 6-minute walk southeast. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: July 9, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, rooms and location.
Many guests were pleased with the level of customer service they received, characterizing the staff as accommodating, attentive, knowledgeable about the area and helpful with directions and suggestions. One lodger remarked, "what impressed me the most was the incredibly friendly staff who seemed sincerely interested in making my visit perfect in every way".
The hotel's accommodations were the source of numerous compliments by reviewers. They were described as clean, spacious and well equipped, with comfortable beds and pillows. Some lodgers had complaints about their rooms, however (see below).
Several guests praised the hotel's location. They found it to be close to Lafayette's city centre, restaurants, shopping and the Heymann Center.
The hotel's restaurant was also praised by several patrons, who described the food as delicious and reasonably priced, and the service as excellent.
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms and noise transfer.
While the majority of reviewers enjoyed their clean and spacious rooms, some guests had complaints. They reported worn decor and fixtures, small bathrooms, musty odours, plumbing issues and slow Wi-Fi.
Noise disruptions were mentioned by a few guests, who reported loud guests partying in the hallways and noise from guests in adjacent rooms.
TripAdvisor.com guest reviews ranked the hotel #40 out of 47 Lafayette hotels with an average rating of 3.5 out of 5 from 90 reviews.
Expedia.ca guest reviews rated the hotel 3.1 out of 5 with a 69% recommendation rate from 51 reviews.
Booking.com guest reviews rated the hotel 7.6 out of 10 from 7 reviews.
The author called the hotel on July 9, 2013 to verify some information.
