OverviewLocated about a 2-minute drive from the nearest Interstate 64 on-ramp in downtown Louisville, the 21c Museum Hotel is suitable for business or leisure travellers who prefer a centrally located hotel with on-site dining, meeting/banquet space and easy highway access.
Each of this smoke-free hotel's air-conditioned guest rooms and suites offers free Wi-Fi, cable TV, a coffeemaker, a minibar, a desk, an iPod docking station, a bathrobe for each guest, a hair dryer, an iron and ironing board and an in-room safe. Rooms with a dining table, a patio, a full kitchen and a separate bedroom are also available, as are wheelchair-accessible rooms.
Hotel amenities include a modern art museum, fitness facilities, spa and wellness centre, meeting/banquet space, a business centre, a gift shop and laundry services. On-site dining is available at Proof on Main, which serves breakfast and dinner daily, lunch on weekdays and brunch Saturday and Sunday.
Pets are permitted for an additional $100 per pet, per stay, and parking is $25 per day.
Louisville Slugger Museum & Factory is a 2-minute walk from the hotel, while Louisville Galleria can be found 5 minutes away by car. The KFC Yum! Center is 8 minutes away on foot and Louisville International Airport (SDF) is a 15-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, parking $25/day, pets $100/pet/stay, wheelchair accessible. (Call Date: October 7, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and staff.
Numerous guests enjoyed the hotel's location. They found it close to downtown, the Louisville Slugger Museum, the Ohio River, Jim Beam, the KFC Yum! Center, the Bourbon Trail and restaurants.
The hotel's accommodations were praised by many lodgers. They described their rooms as clean, spacious, quiet and beautifully decorated, with comfortable beds and great city views.
Several reviewers were pleased with the level of customer service they received during their stay, and characterized the staff as accommodating, friendly and responsive. One patron noted, "I found the staff to be sensitive, warm, and caring in ways I never expected. Everyone--from the person taking the reservation, the valet, and the front desk staff, seemed aware of my situation, and exuded kindness and concern for my well-being".
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about noise transfer.
Some guests complained of noise transfer during their stay. They reported street noise, noise from guests in the hallways and noisy in-room air-conditioning/heating units.
TripAdvisor.com guest reviews ranked the hotel #1 of 96 Louisville hotels with an average rating of 4.5 out of 5 from 514 reviews.
Expedia.ca guest reviews rated the hotel 4.7 out of 5 with a 96% recommendation rate from 249 reviews.
Booking.com guest reviews rated the hotel 9.6 out of 10 from 19 reviews.
The author called the hotel on October 7, 2013 to verify some information.
