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Hilton Indianapolis

This is a 3 star hotel in Indianapolis
120 West Market Street, Indianapolis, IN, U.S.A.
Photo 1 - Hilton Indianapolis
Downtown Indianapolis, great staff, clean & spacious rooms, Wi-Fi & parking extra
Pros 
  • Numerous guests praised the hotel's downtown locale and proximity to restaurants and attractions
  • Many lodgers enjoyed their clean and spacious rooms
  • The hotel's staff were complimented on their friendly and accommodating service
Cons 
  • A few guests reported no in-room fridges and dated bathrooms
  • The hotel's Wi-Fi, parking and breakfast costs were deemed expensive by a few lodgers
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Editor's Analysis

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Updated on Oct 30, 2013
Overview
Located in Indianapolis' city centre and about a 5-minute drive from the nearest Interstate 65 and 70 on-ramps, the Hilton Indianapolis is geared towards business or vacation travellers who prefer a centrally located hotel with meeting/banquet space, on-site dining and an indoor pool.

Each of this smoke-free hotel's air-conditioned guest rooms and suites offers cable TV, a coffeemaker, a weekday newspaper, a desk, an iron and ironing board and hair dryer. Rooms with a mini-fridge, a wetbar, a separate bedroom and a living room with a sofabed are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is an additional $9.95 per day. 

Hotel amenities include an indoor pool, a hot tub, a spa and wellness centre, a fitness room, meeting/banquet space, a beauty/barber shop, a business centre, a gift shop, guest laundry and a bar. Self-parking is $28 per day and pets are permitted for $50 per pet, per stay.

On-site dining is offered at 120 West Bar and Grill (serving breakfast, lunch and dinner daily), and McCormick and Schmick's, which serves lunch and dinner on weekdays and dinner on weekends. 

The Indianapolis Motor Speedway is about a 15-minute drive from the hotel, while Circle Center offers shopping 5 minutes away on foot. The Indiana Convention Center can be found 2 minutes away by car and Indianapolis International Airport (IND) is roughly a 20-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Wi-Fi $9.95/day, self-parking $28/day, pets $50/pet/stay, wheelchair accessible. (Call Date: October 29, 2013)

The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and staff.

The hotel's location was praised by numerous guests. They described it as safe, and close to shopping, restaurants, attractions, the Indianapolis Zoo, Monument Circle and the Eiteljorg Museum.

Many reviewers were pleased with their accommodations at the hotel. They found their rooms to be clean, quiet, spacious and modern, with good Wi-Fi, great city views and comfortable beds and linens. A few guests had complaints about their rooms, however (see below).

Several travellers complimented the hotel's staff, characterizing them as friendly, helpful and accommodating. One lodger noted, "Incredibly helpful staff - I forgot my phone charger in my room after checkout and the girl I spoke to personally ran up to get it for me so I could pick it up before my flight".

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the hotel's rooms and extra charges.

Although the majority of reviewers praised their clean and spacious rooms, a few lodgers had complaints about their accommodations. They reported dated decor and bathrooms, no mini-fridges in standard rooms and a few cleaning issues.

A few patrons were disappointed with the added costs they incurred during their stay, and found the daily Wi-Fi, parking and breakfast charges to be expensive. Some guests recommended finding street parking and having breakfast across the street at First Watch Restaurant. 
Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 94% recommendation rate from 511 reviews.

TripAdvisor.com guest reviews ranked the hotel #27 of 185 Indianapolis hotels with an average rating of 4 out of 5 from 356 reviews.

Booking.com guest reviews rated the hotel 8.3 out of 10 from 26 reviews.

The author called the hotel on October 29, 2013 to verify some information.

Amenities

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Hilton Indianapolis

  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Disabled Access
  • Valet Parking
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Conference Room(s)
  • Safe-Deposit Box
  • Meeting Rooms
  • Hair Dryer
  • Laundry service
  • Shops
  • Disabled Accessible Rooms
  • Salon
  • Jacuzzi
  • Spa & Wellness Centre
  • Pool Indoor
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out

User Contributed Info

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When traveling to Indianapolis, visitors love staying at the Hilton Indianapolis hotel and suites in Indiana.

Our hotel offers spacious accommodations, impeccable service and is just steps from all the major attractions in the city.  This AAA 3-star property is pet friendly and has 332 guest rooms and luxury suites available.  All guest rooms and suites feature the best of amenities that ensure comfort and convenience.  Within the hotel, guests can enjoy the heated indoor swimming pool, fitness room, spa and our on-site restaurants,  120 West Market Fresh Grill and McCormick & Schmick’s .

The 120 West Market Fresh Grill has an amazing Executive Chef who features locally grown foods indigenous to Indiana and the Ohio Valley.  In this restaurant you can enjoy breakfast, lunch or dinner and even Sunday Brunch.  Besides the wonderful ala carte’ menu selection the 120 West Market Fresh Grill also has the convenience of a full bountiful breakfast and lunch buffet with cook-to-order stations.   Looking for an amazing seafood selection?  Savor the fresh seafood selections flown in daily at McCormick & Schmick’s while enjoying your favorite martini.

The Hilton Indianapolis Hotel & Suites is just steps from shopping, attractions, heart of the business center, Indiana State Capitol and centric to  Indianapolis Motor Speedway, Victory Field, Conseco Fieldhouse,  Indianapolis Zoo,  Children’s Museum of Indianapolis, Indiana Convention Center and Lucas Oil Stadium.

Make your first stop in Indiana the Hilton Indianapolis Hotel & Suites.

Accessibility Options Braille or Raised Signage | Wheelchair Accessible
Category Accommodation and Food Services
Fax 317-972-0660
Friday Closing Time 24:00
Friday Opening Time 00:00
General Amenities Safe-deposit box (front desk) | Suitcase Storage | Gift Shop / News Stand | Shoe Shine Service | Wedding Services | Hair Salon | Fitness Room | Convenience Store | Laundry Service | Concierge
General Property Info Cash Machine | Elevator/Lift | 24 hr Service
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Neighbourhood Downtown
Number of Rooms 332
Parking Paid | Valet
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Status Open at this location
Public Access Open to the General Public
Room Amenities Blackout drapes/curtains | Electronic/magnetic keys | Air Conditioning | Iron/Ironing Board | Complimentary Newspaper | Telephone | Voicemail
Room Details Smoking rooms | Non-smoking rooms
Room Entertainment Cable Television | Premium TV Channels | High Definition TV | Flat Panel TV
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00
WiFi Paid


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Published 09.01.2015
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