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The Palmer House Hilton

This is a 4 star hotel in Chicago
17 East Monroe Street, Chicago, IL, U.S.A.
Photo 1 - The Palmer House Hilton
Downtown location with helpful staff, less than a 1-min. walk from metro
  • Numerous guests were pleased with the hotel's central location and proximity to attractions and public transit
  • Many reviewers complimented the hotel's efficient and helpful staff
  • The hotel's rooms were praised for their cleanliness and comfort
  • A few reviewers were disappointed with the added Wi-Fi, gym and parking fees
  • A few guests described the rooms as small and reported noise transfer
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Editor's Analysis

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Updated on Sep 6, 2013
Situated in downtown Chicago and about a 30-second walk from Monroe-Red Metro Station, The Palmer House Hilton is suitable for business or vacation travellers who prefer a centrally located hotel with meeting/banquet space, on-site dining and easy highway access.

This hotel has 1,639 air-conditioned guest rooms and suites, each offering cable TV, an iPod docking station, a desk, an iron and ironing board and a hair dryer. In-room Wi-Fi is an additional $13.95 and wheelchair-accessible rooms are available upon request.

Hotel amenities include an indoor pool, a hot tub, a sauna, a steam bath, fitness facilities (for an additional $10 per person), a spa and wellness centre, meeting/banquet space, a business centre, a beauty salon, a gift shop, laundry services, a florist, a lobby bar, a lounge (open Tuesday through Saturday serving dinner), and Lockwood Restaurant, which serves breakfast, lunch and dinner daily. On-site parking is available for an additional $62 per day and pets are permitted for $50 per room, per stay.

Millennium Park is roughly a 3-minute walk east of the hotel, while Atrium Mall is about a 7-minute trip via public transit. Willis Tower (formerly the Sears Tower) is an 11-minute walk southwest and Chicago Midway International Airport (MDW) is a 25-minute drive southwestward. (All distances and travel time estimates: Google Maps).

Verified with a front desk agent: Wi-Fi $13.95/day, parking $62/day, pets permitted for $50/room/stay, wheelchair accessible. (Call Date: August 29, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.

Many guests enjoyed the hotel's location, and described it as central, and close to downtown, public transit, shopping, restaurants, Bank of America Theater, the Art Institute and Millennium Park. One lodger remarked, "The location is excellent as the proximity to many Chicago attractions is within walking distance. There is a metro stop just outside of the hotel, so transportation is not a problem".

The hotel's staff were the source of numerous compliments by reviewers, who characterized them as friendly, helpful and efficient. One guest noted, "The staff is delightful and so willing to accommodate requests and always there to assist and answer questions with a smile".

Several lodgers praised their accommodations at the hotel. They described their rooms as clean, nicely decorated, well equipped, well maintained, quiet and spacious, with comfortable beds and great city views. It should be noted, however, that a few patrons had complaints about their lodgings (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the added costs and the rooms.

A few reviewers were disappointed with the added costs they incurred while staying at the hotel. They complained that the added fees for Wi-Fi, the fitness facilities and parking were expensive, and also felt the rates were overpriced.

While several lodgers were pleased with their clean and comfortable rooms, a few guests had complaints about their accommodations. They reported small-sized rooms and bathrooms, no in-room coffee facilities and noise transfer from guests in adjacent rooms and the hallways. guest reviews ranked the hotel #75 of 166 Chicago hotels with an average rating of 4 out of 5 from 3,465 reviews. guest reviews rated the hotel 4.3 out of 5 with a 90% recommendation rate from 3,092 reviews. guest reviews rated the hotel 8.5 out of 10 from 380 reviews.

The author called the hotel on August 29, 2013 to verify some information.

Guest Reviews

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126.56 USD - 0.00 USD The Palmer House Hilton
Very Good
Out of 178 hotels
Guest Rating Explained
Rating: 8.1 / 10

No. of guest ratings: 12
No. of guest comments: 12
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #2 out of 178 hotels in Chicago ranked by guests.
Guest Recommendations
Kelly from Valrico, FL US rated The Palmer House Hilton 10 out of 10 on August 01, 2010
Leslie from Riverview, FL US rated The Palmer House Hilton 8 out of 10 on July 23, 2006
"The hotel was beautiful, old and elegant. Our room was lovely and the 2 bathrooms made it really nice! We were upgraded to the executive level upon arrival and treated to an elevator with a bench seat (the kids loved that!) and a free continental breakfast. The linens and bed coverings were high quality and elegant as well. I would highly recommend this hotel!"
Valerie from Elm Grove, WI US rated The Palmer House Hilton 9 out of 10 on May 28, 2005
"We live near and both of us work in/around Chicago, and often spend time Downtown just for fun. We had always wanted to try out the Palmer House--a real Chicago legend. We overnighted there this past Sunday, Monday being a holiday, and absolutely loved it! The room was so beautiful; it had a fireplace and sitting area and gorgeous furnishings. We actually took pictures of the room! We'd no sooner arrived when a staff person came to turn down our bed. Delicious evening appetizers and continental breakfast were included. We'll definitely be back! We'd read that the rooms can be small, but we made sure to make reservations for a king-size bed with deluxe accommodations, and it was superb! Our only regret was that Trader Vic's is closed on Sundays."
Rose from St. John, IN US rated The Palmer House Hilton 9 out of 10 on October 11, 2004
Verified Guest from Atlanta, GA US rated The Palmer House Hilton 7 out of 10 on August 15, 2004
Robert from Fairfield, IA US rated The Palmer House Hilton 8 out of 10 on July 05, 2004
"I enjoyed my stay. The only disappointing aspect was at the time of my arrival, 3:30 pm, the room was not ready. Luckily though they were able to have to done by 4:30 pm to provide us with time to be reaady for our dinner and show reservations. Overall, happy with my stay. I would stay there again."
Chad from Milwaukee, WI US rated The Palmer House Hilton 9 out of 10 on April 18, 2004
Patricia from Montrose, CO US rated The Palmer House Hilton 10 out of 10 on March 07, 2004
"Great holiday stay in the midst of the shopping and museum district. Sitting in the spectacular lobby and staring at the incredible ceiling was truly a highlight, pun intended!"
Ron from Portland, OR US rated The Palmer House Hilton 9 out of 10 on December 22, 2003
"Friendly staff were helpful"
Verified Guest from Rochester, NY US rated The Palmer House Hilton 9 out of 10 on November 23, 2003
Charles from Concord, NC US rated The Palmer House Hilton 9 out of 10 on November 04, 2003
Lewis from Concord, NC US rated The Palmer House Hilton 9 out of 10 on November 04, 2003


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The Palmer House Hilton

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Parking
  • Airport shuttle
  • Concierge
  • Valet Parking
  • Massage / Beauty Centre
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Golf Course
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Photocopier
  • Ballroom
  • Salon
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Steam Bath
  • En suite
  • Private Bathroom
  • Private Toilet
  • Packed Lunches
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out
  • Shoe Shine
  • Self Laundry

User Contributed Info

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The Palmer House didn't become a beloved downtown Chicago hotel by chance. It did so by design. Since 1871, the iconic Chicago hotel has been host to countless celebrated figures. Today, having undergone a meticulous $170 million renovation, the Palmer House awaits those stories yet to be written and forever to be retold, from legendary weddings to grand meetings to moments of pure pleasure. We invite you to share in the inspired story of this downtown Chicago hotel. Even more so, within the walls and halls of the Palmer House, we encourage you to compose your own.

Accessibility Options Wheelchair Accessible
Category Accommodation and Food Services
Fax (312) 917-1707
General Amenities Safe-deposit box (front desk) | Suitcase Storage | Child Care Services | Gift Shop / News Stand | Shoe Shine Service | Currency Exchange | Hair Salon | Fitness Room | Laundry Service | Concierge
General Property Info Cash Machine | Elevator/Lift | Security Guard | 24 hr Service | Air Conditioned
Listing Type Place
Neighbourhood Central
Parking Lot | Valet
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Email
Place Status Open at this location
Public Access Open to the General Public
Recreational Activities Golf Course | Sauna | Spa tub/Hot tub | Fishing
Room Amenities Air Conditioning | Iron/Ironing Board
Room Details Non-smoking rooms
Room Entertainment Clock Radio | Cable Television
WiFi Paid

24 Hour Hotel Reservations call Toll Free 1-866-899-8039 from the USA or Canada
International Callers call Toll Free 00-800-86071350 or +1 210-507-5997 and mention Promo Code 6932
Published 09.01.2015
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