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Holiday Inn Hotel & Suites Des Moines - Northwest

This is a 3 star hotel in Urbandale
4800 Merle Hay Road, Urbandale, IA, U.S.A.
Photo 1 - Holiday Inn Hotel & Suites Des Moines - Northwest
3-minute drive to Interstate, on-site restaurant, fitness centre and indoor pool
Pros 
  • Free parking, free Wi-Fi and free airport shuttle service
  • The staff were frequently complimented for their friendly service
  • Several reviewers described their beds as comfortable
  • A few guests appreciated that this hotel had an on-site restaurant
  • A few reviewers found the location convenient for accessing the Interstate
  • A couple of reviewers found the on-site fitness centre well equipped with modern machines
Cons 
  • Many guests thought that their rooms appeared dated
  • Several reviewers described their bathrooms as small
  • A couple of guests thought that the room rates were expensive
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Editor's Analysis

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Updated on May 28, 2013
Overview
This property is situated within a 3-minute drive of Interstate Highway 35/80. Offering a free airport shuttle service, this hotel is a good choice for travellers flying in or out of Des Moines International Airport.

This hotel is 100% smoke free and all rooms and suites include free Wi-Fi, a 37" flat screen TV with video rental, a work desk, free local calls, two phones, a hair dryer, an iron and ironing board, a coffeemaker and individual climate control. Rooms are furnished with two queen beds or one king bed.

Suites also include a separate living area, a wet bar, a sofabed, a microwave, a mini-fridge and a dining table. Select suites also include a full kitchen (including a dishwasher) or a jetted tub. Suites are furnished with one king bed.

Guests staying in Executive Club rooms and suites also have access to the Executive Club Lounge, which features free snacks around lunch and dinner times.

Free parking is available on site. Pets under 50 lbs are permitted in select rooms for an additional fee of $20 per night.

The on-site Bennigan's Grill serves breakfast, lunch and dinner. This on-site restaurant also offers a lounge and alcoholic beverages.

On-site recreational facilities include an indoor pool, a fitness centre and a hot tub, which are all open 24 hours. Other on-site amenities include 15,000 square feet of meeting/conference space (including a ballroom that accommodates up to 600 people), a business centre, an ATM, an ice machine, porter services, safe deposit boxes, guest laundry facilities and free newspapers.

A free airport shuttle service, which also goes to local destinations within 2 miles, is available and operates on demand.

The Merle Hay Mall, which is a shopping centre that includes a movie theatre and restaurants, is a 5-minute drive away. The Iowa Law Enforcement Academy is 10 minutes away by car. Camp Dodge, a military base, is an 11-minute drive away. The Prairie Meadows Conference Center, Racetrack and Casino and Adventureland, an amusement park, are both about 15 minutes away by car. There are several golf clubs located within a 15-minute drive of this hotel. The Des Moines Softball Complex is a 16-minute drive away.

The Des Moines International Airport (DSM) is about 25 minutes away by car. (All driving time estimates: Google Maps)
The Good
Reviews of this property consulted for this analysis were somewhat mixed. For example, many guests agreed that the staff were friendly, helpful and accommodating, but there were a couple of complaints about staff (see below).

Several guests described their rooms as clean and their beds as comfortable. A few reviewers found their suites spacious and a few guests thought that their rooms were generally comfortable. However, many guests indicated some concerns about their room interiors and a few reviewers noticed cleanliness inconsistencies (see below for more details).

A few reviewers found the on-site restaurant to be an added convenience, while a couple of guests found the on-site fitness centre well equipped with modern exercise machines.

A few reviewers found the hotel well located for accessing the Interstate, while a couple of guests appreciated that this hotel permitted pets.

The Bad
Many guests described dated room interiors, among the reviews sourced for this editorial. These guests thought that their rooms were in need of updates and several reviewers agreed that there was noticeable wear on the walls and furniture in their rooms.

While several reviewers thought that their rooms were clean, a few other guests noticed cleanliness inconsistencies. These guests generally gave the impression that housekeeping could have been more thorough.

Several guests complained that their bathrooms were too small and lacked counter space for storing personal items.

While the staff were frequently complimented for their service, as mentioned above, there were a couple of guests who thought that the front desk agents could have been more attentive. A couple of other reviewers thought that the room rates were expensive.
Expedia.ca gave this hotel an average score of 3.5 out of 5, with 65% of 37 guests recommending the property.

TripAdvisor.com ranked this hotel #28 out of 44 hotels in Des Moines, with an average score of 3 out of 5, from 41 reviews.

Guest Reviews

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106.08 USD - 0.00 USD Holiday Inn Hotel & Suites Des Moines - Northwest
Rating:
6.9
Fair
Ranking:
#3
Out of 12 hotels
Guest Rating Explained
Rating: 6.9 / 10

No. of guest ratings: 3
No. of guest comments: 3
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #3 out of 12 hotels in Urbandale ranked by guests.
Guest Recommendations
Verified Guest from Greene, IA US rated Holiday Inn Hotel & Suites Des Moines - Northwest 10 out of 10 on May 02, 2010
Verified Guest from Portsmouth, IA US rated Holiday Inn Hotel & Suites Des Moines - Northwest 8 out of 10 on August 15, 2004
Verified Guest from Iowa City, IA US rated Holiday Inn Hotel & Suites Des Moines - Northwest 8 out of 10 on May 13, 2004

Amenities

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Holiday Inn Hotel & Suites Des Moines - Northwest

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Swimming pool
  • Pet Friendly
  • Airport shuttle
  • Disabled Access
  • Concierge
  • Bar / Lounge
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Conference Room(s)
  • Safe-Deposit Box
  • ATM / Cash Machine
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Disabled Accessible Rooms
  • Internet Connection (wireless)
  • Shower
  • Pool Indoor
  • Cots
  • Executive Floor
  • Shops in Hotel

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 00:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 50322
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (515) 278-4755
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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