OverviewLocated about 2-minute drive from the nearest Interstate 110 on-ramp in downtown Pensacola, the Crowne Plaza Hotel Pensacola Grand is suitable for business or vacation travellers who prefer a centrally located hotel with easy highway access, meeting/banquet space and on-site dining.
Each of the hotel's air-conditioned guest rooms and suites offers free Wi-Fi, cable TV, a stereo, an in-room safe, a mini-fridge, a coffeemaker, a desk, a hair dryer and an iron and ironing board. Rooms with a separate bedroom, a living area with a sofabed and a dining table are also available, as are wheelchair-accessible rooms.
Hotel amenities include an outdoor rooftop pool, a fitness centre, meeting/banquet space, a business centre, a bar/lounge, laundry services, free parking and on-site dining at 1912 The Restaurant, which serves breakfast, lunch and dinner daily.
The Pensacola Civic Center is about a 3-minute walk away, while Palafox Shopping Center can be found roughly 5 minutes away by car. Pensacola Beach is an 18-minute drive from the hotel and Pensacola International Airport (PNS) is a 13-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: September 29, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms and location.
Numerous guests were pleased with the level of customer service they received, finding the staff to be friendly, responsive and helpful with recommendations and directions.
The hotel's accommodations were praised by many lodgers. They described their rooms as clean, beautiful, quiet and well kept, with comfortable beds and linens, great city and bay views and nice toiletries.
Several reviewers enjoyed the hotel's location. They found it close to Pensacola's Old Town District, restaurants, shopping, Pensacola Beach, attractions, highway access and Pensacola Civic Center.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about noise transfer.
Some reviewers complained about noise disturbances during their stay, with the majority of these guests reporting train noise in rooms at the back of the hotel. Noise transfer from the highway, doors slamming in the hallways and noisy in-room air conditioning were also reported.
Hotels.com guest reviews rated the hotel 4.2 out of 5 from 361 reviews.
Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 91% recommendation rate from 349 reviews.
TripAdvisor.com guest reviews ranked the hotel #
17 of 61 Pensacola hotels with an average rating of 4 out of 5 from 153 reviews.
The author called the hotel on September 29, 2013 to verify some information.
