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Walt Disney World Swan

This is a 4 star hotel in Orlando
1200 Epcot Resort Boulevard, Orlando, FL, U.S.A.
Photo 1 - Walt Disney World Swan
Great Disney location and service, free Disney shuttle, some complaints about fees
Pros 
  • Free Disney World shuttle
  • Many guests praised the hotel's proximity to Disney World and its attractions
  • Numerous reviewers were pleased with the level of customer service they received
  • The hotel's accommodations were complimented for being clean and well maintained
Cons 
  • Some reviewers reported small rooms and musty smells
  • Some guests were disappointed with the resort fee, parking fee and restaurants' prices
Continue reading Editor's Analysis
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Editor's Analysis

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Updated on Jun 30, 2013
Overview
Located in between Epcot Center and Disney's Hollywood Studios in Walt Disney World, Walt Disney World Swan is popular with vacation travellers who require a hotel with on-site dining, on-site recreation and easy access to Disney World.

This non-smoking hotel has 756 air-conditioned guest rooms, each offering one king or two queen beds, cable TV, a mini-fridge, a mini-bar, a coffeemaker, a desk, a hair dryer and an iron and ironing board. 

Hotel amenities include 17 restaurants and lounges, five outdoor pools, four hot tubs, a children's play area, a beach, a spa, a fitness centre, meeting/banquet facilities, two business centres, shopping, guest laundry, a beauty/barber shop and complimentary scheduled transportation to all Walt Disney World Theme Parks, attractions and Disney resorts.

A mandatory resort fee of $17 per night provides access to Wi-Fi, the hotel's fitness centre, local calls and in-room bottled water. Self-parking is an additional $15 per day and pets are not permitted. Wheelchair-accessible rooms are available upon request.

Guests are afforded several perks for staying at this Walt Disney World hotel, including on-site ticket desks, character dining, advance tee times on certain golf courses, extra hours at the theme parks, free delivery of purchases made at Disney theme parks and complimentary parking at all Disney theme parks.

Orlando's city centre is about a 25-minute drive northeast, and Walt Disney World Airport (DWS) is a 6-minute drive northward. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: $17 resort fee (for Wi-Fi/local calls/fitness room), parking $15/night, pets not permitted, wheelchair accessible. (Call Date: June 28, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.

Many guests were pleased with the hotel's location. They found it to be close to Disney World and its attractions, Hollywood Studios, Epcot, shopping and restaurants.

The hotel's staff were praised by numerous lodgers, who characterized them as helpful, friendly, attentive and efficient.

Several reviewers were pleased with the hotel's accommodations. They described their rooms as clean, spacious and well maintained, with comfortable beds and great views of Lake Buena Vista and Disney World's fireworks. It should be noted, however, that some lodgers had complaints about their rooms (see below).

The hotel's Disney World shuttle was also praised by some guests, who described it as easy to use, frequent, and convenient.

The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the costs and the rooms.

Some reviewers complained about the extra costs incurred during their stay. They were disappointed with the parking costs and the mandatory resort fee, and also found the on-site restaurants to be overpriced.

While the majority of lodgers were pleased with their well-maintained and comfortable rooms, some guests had complaints. They reported small rooms, musty smells, cleaning issues and slow Wi-Fi signals.
Read more about the sources for this analysis [+]
TripAdvisor.com guest reviews ranked the hotel #174 out of 330 Orlando hotels with an average rating of 3.5 out of 5 from 3,337 reviews.

Expedia.ca guest reviews rated the hotel 4.2 out of 5 with an 88% recommendation rate from 1,281 reviews.

Booking.com guest reviews rated the hotel 7.9 out of 10 from 28 reviews.

The author called the hotel on June 28, 2013 to verify some information.

Guest Reviews

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170.05 USD - 0.00 USD Walt Disney World Swan
Rating:
6.6
Fair
Ranking:
#138
Out of 553 hotels
Guest Rating Explained
Rating: 6.6 / 10
No. of guest ratings: 58
No. of guest comments: 58
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #138 out of 553 hotels in Orlando ranked by guests.
Guest Recommendations
"Loved the hotel, will stay there again."
Steven from Palm Bay, FL US rated Walt Disney World Swan 9 out of 10 on October 08, 2006
"I would rather get softer pillows"
Rafael from Miramar, FL US rated Walt Disney World Swan 9 out of 10 on October 07, 2006
Sherri from Apollo Beach, FL US rated Walt Disney World Swan 9 out of 10 on September 24, 2006
"the only problem was waiting for the buses to the parks they never showed up. The beds are #1 at the swan club"
Salvatore from Staten Island, US rated Walt Disney World Swan 8 out of 10 on August 11, 2006
"The rooms smelled musty and moldy."
Karen from Dedham, MA US rated Walt Disney World Swan 8 out of 10 on July 05, 2006
Norma from Dunn, NC US rated Walt Disney World Swan 8 out of 10 on June 24, 2006
Maria from Boynton Beach, FL US rated Walt Disney World Swan 9 out of 10 on June 24, 2006
"For $300 per night the room was truly a rip off. For $150 it wouldn't have been acceptable. There is a mold/mildew odor that needs attention, The door in the bathroom was so filthy I didn't want to touch it. The balcony furniture hadn't been cleaned for a very long time. To charge such an outrageous rate for a very mediocre room is shameful."
Sergio from Naples, FL US rated Walt Disney World Swan 2 out of 10 on June 22, 2006
"We loved the convience of the boat transportation. The pool was relaxing and the kids enjoyed the water fall and slide."
Michele from Lakeville, IN US rated Walt Disney World Swan 10 out of 10 on June 20, 2006
"Property appears very old/dated. Room decor is awful-- carpet is worn, bath tile worn down so much it looked dirty, bathtub floor looked dirty from age, furniture is horrible (plastic upholstery) and not well furnished, my room door would not close without pulling it shut (hard to remember to do all the time) -- Really could not believe the condition of the hotel. The lobby is under renovation which made getting in and out very inconvenient. The swimming pool was dirty and smelled like dirty diapers, the restaurant food is not good or creative......On a positive note, they do have good beds and linens."
Linda from Atlanta, GA US rated Walt Disney World Swan 3 out of 10 on June 16, 2006
"Our stay at the Swan was just okay. I've had better experiences at Holiday Inns, though. The hair dryer wasn't hot or strong enough to do my hair, the lighting in the room was incredibly dim, the air conditioner's humidifeier wasn't working that great and the room as well as all of our clothes felt wet. This hotel allowed smoking and there was a smoking smell in the hotel. My family and I splurged to stay here thinking it would be a luxury and it wound up being quite eye-opening as to the way the Swan does business."
Drew from Apopka, FL US rated Walt Disney World Swan 4 out of 10 on June 16, 2006
"They need to realize that not everyone who visits has kids. As a couple, we found very little to do at night, and a limit of "good" restaurants(we did enjoy Shula's). Also the rooms were poorly laid out, and noisy (could hear drilling and pounding at 9 AM). Not what I expected after spending $400. a night."
Kenneth from Farmington Hills, MI US rated Walt Disney World Swan 4 out of 10 on June 07, 2006
Robert from Southampton, NY US rated Walt Disney World Swan 9 out of 10 on June 05, 2006
Ty from Napoleon, OH US rated Walt Disney World Swan 10 out of 10 on June 02, 2006
Mary from Englewood, CO US rated Walt Disney World Swan 9 out of 10 on May 29, 2006
Andres from Hialeah, FL US rated Walt Disney World Swan 8 out of 10 on May 29, 2006
Edward from Iselin, NJ US rated Walt Disney World Swan 9 out of 10 on May 19, 2006
"Other hotels looked in better condition. Loved the boat ride and location to restaurants. Room service came too early to clean....before 7:30AM and disturbed my one day to sleep in."
Jeffrey from Fort Myers, FL US rated Walt Disney World Swan 5 out of 10 on May 12, 2006
"Extraordinarily high phone rates and poor quality for the price. Housekeeping was also frustratingly pushy about trying to get in to clean on the day of our checkout. We were scheduled for a late checkout (noon) yet we still had the same cleaning lady knock on our door 6 times before 10:30 a.m., even after we told her we had a late checkout."
Ryan from Brighton, MA US rated Walt Disney World Swan 2 out of 10 on May 10, 2006
Verified Guest from St. Augustine, FL US rated Walt Disney World Swan 7 out of 10 on April 30, 2006
"The personel were outstanding, but we did have some issues. We made reservationa at the Swan and at check in we were asked to move to the Dolphin. No big deal, but we had already checked our car and the hotel employee said the valet would move the car to the new location. When we got to the room we discovered that this was not true. On check out we had to go to another hotel, with our kids and luggage in tow to get to our car. That was very incovenient. But, as I stated the personel was very friendly."
Thomas from Pelham, NH US rated Walt Disney World Swan 8 out of 10 on April 10, 2006
"The air conditioning didn't work properly. The room was humid and musty smelling."
Penny from Ormond Beach, FL US rated Walt Disney World Swan 3 out of 10 on March 26, 2006
Nicholas from Port St Lucie, FL US rated Walt Disney World Swan 9 out of 10 on March 26, 2006
"The pool need to be heated was quite cooled and the kids could not enjoy themselves."
Verified Guest from Crown Point, IN US rated Walt Disney World Swan 4 out of 10 on March 16, 2006
Laura from Coral Gables, FL US rated Walt Disney World Swan 5 out of 10 on February 19, 2006
"The staff of the hotel were excellent and very kid friendly."
Deborah from Lakeland, TN US rated Walt Disney World Swan 9 out of 10 on February 15, 2006
"This was our family's first stay with the Swan and we loved it. So close to Epcott that we could even walk to it. The view was spectacular the hotel was very comfortable and clean. The staff was always friendly and willing to go the extra mile to make our stay welcome! We'll definetly stay there again!"
Soprana from Morganville, NJ US rated Walt Disney World Swan 9 out of 10 on January 17, 2006
"The room was clean but did have an odor, probably mildew from humididty or something. The hotel was decorated beautifully and was very plush."
Carol from Roswell, GA US rated Walt Disney World Swan 9 out of 10 on December 25, 2005
David from Plymouth, MI US rated Walt Disney World Swan 9 out of 10 on December 22, 2005
"Chef and waiters at Gulliver's Grill were terriffic. We ame with severe food allergies and they went out of their way to keep us fed, even packing food for us for the flight home! One of our party had not been able to travel in comfort in 20 years, and this vacation she had no problems at all. What a delight"
Verified Guest from Sandy Hook, CT US rated Walt Disney World Swan 8 out of 10 on December 04, 2005
Jaymie from Oldsmar, FL US rated Walt Disney World Swan 8 out of 10 on December 04, 2005
Susan from Brooklyn, NY US rated Walt Disney World Swan 10 out of 10 on November 27, 2005
Paul from Bay Shore, NY US rated Walt Disney World Swan 9 out of 10 on November 04, 2005
Melanie from Youngstown, OH US rated Walt Disney World Swan 9 out of 10 on October 23, 2005
Neil from Smithtown, NY US rated Walt Disney World Swan 8 out of 10 on October 07, 2005
"I had a problem with the Bell Captain service...they lost a package I had aked them store the day of my departure..."
Verified Guest from Geneva, CH rated Walt Disney World Swan 9 out of 10 on October 04, 2005
A. gorman from Delray Beach, FL US rated Walt Disney World Swan 9 out of 10 on August 23, 2005
"There were three problems that prevented me from giving better ratings. 1. the air conditioning system produced a cool and DAMP, not cool and DRY room. 2. I requested extra blankets online. None were found and the bedding provided was less than comfortable. 3. The room service guy answering the phone bordered on just plain rude"
Daniel from Cary, IL US rated Walt Disney World Swan 8 out of 10 on August 21, 2005
"The could keep the restaurants open later."
Keli from Oliver Springs, TN US rated Walt Disney World Swan 9 out of 10 on July 25, 2005
"We just keep coming back to the Swan. It is clean and very convenient to all of Disney's parks. We'll be back."
Ronald from Powder Springs, GA US rated Walt Disney World Swan 9 out of 10 on July 24, 2005
"The first room we were assigned to, smelled of fish from the refrigerator- we requested to move our room and we were given a room that smelled of fresh paint. Once again, we requested a room change (which the hotel staff was very accomodating), however for some reason the room was extremely damp, i.e. the pillows, sheets, chairs, etc were moist the entire 3 day stay. The coffee cafe on the lobby floor was not open at night to accomodate that "late night snack" and when we did want a snack at 10pm or so, rather than order from room service (which we did once), we had to travel to the Dolphin. The Swan cannot come close to the Grand Floridian."
Caroline from Tuxedo, NY US rated Walt Disney World Swan 4 out of 10 on July 13, 2005
"For the amount of money we paid for two nights, $455.00, I feel the rooms should be bigger and have more to offer. There are no mini refrigerators, no balcony, the bathroom was very small the door opened too close to the toilet, the door stuck and the rooms are old. The room was basically like a Holiday Inn except the heavenly bed, big deal!! The rooms are not worth the price. Nice staff, decent food and nice grounds, but still not worth the money."
Naomi from Cape Coral, FL US rated Walt Disney World Swan 4 out of 10 on July 05, 2005
"Was confused by the shuttle bus. We thought there was one from Epcot gates to the hotel. We were tired at the end of the day and didn't want to walk back to the boat. (also thought there was a shuttle bus)"
Mr martina from Wetsmount, QC CA rated Walt Disney World Swan 9 out of 10 on June 19, 2005
"This was not what I expected when booking a Disney Resort Hotel. Twice the room was not made up by 4 PM and we had to call to have housekeeping come. Bathroom cleanliness was not what you would have expected at a Disney property. No vending machines in the hotel to get sodas. No refrigerator in room other than mini bar. No real breakfast restaurant at the Swan. Had to go to the Dolphin for breakfast. Very inconvenient. Would never book at either the Swan or Dolphin and we've been to Disney Resorts over 20 times. Very disappointing in the level of service as well as the size of the room. Carribean Beach had larger rooms with a refrigerator and better service."
Verified Guest from Florham Park, NJ US rated Walt Disney World Swan 4 out of 10 on June 13, 2005
"1. The shower area is starting to show the age of the hotel. 2. Thought there was not enough boats during the prime morning hours to Epcot and MGM"
Mark from Algonquin, IL US rated Walt Disney World Swan 9 out of 10 on May 13, 2005
"Hotel was very nice, and the food was good. It was great being right on the Boardwalk so we could just walk there. My kids loved the pool area. There is a fun slide!"
Verified Guest from Winter Park, FL US rated Walt Disney World Swan 10 out of 10 on April 29, 2005
"We enjoy Epcot and MGM therefore location was excellent. I thought the Disney desk closed too early. When I lost my ticket, the guest services desk at the park was unable to help me and when I got back to the hotel, the desk was closed. Of course after I picked up my reciept in the hotel room, then I was able to get the help I needed. There was a lot of mildew/mold in the vaniety area and the mirror in the bathroom had water damage that could have been easiely taken care of. There was one concierege person who was quite unfriendly, I didn't get her name, yet there was another one who went above and beyond. She was very nice. When we had to reregister, and the hotel had more available room, I asked for a "free upgrade" (lots of hotels do this) the women behind the counter LAUGHED at me. That was quite embarrassing. I have done this before on cruises and at other hotels and NEVER been given that response. Not being able to use the room key as a charge card and a hopper pass, is very inconvient. Also at other disney properties, when you buy something, you can have is sent to you hotel. This would be a nice addition for the Swan too. The beds and bedding were very nice."
Tim from Minneapolis, MN US rated Walt Disney World Swan 3 out of 10 on April 09, 2005
"Four the amount you charge; you don!t need to charge a resort fee & parking fee!One of the rooms I rented,there was 3, wasn't cleaned!So I wasn't to impressed."
Joanne from West Palm Beach, FL US rated Walt Disney World Swan 4 out of 10 on April 03, 2005
"Camp Dolphin staff was excellent."
Verified Guest from Duluth, GA US rated Walt Disney World Swan 8 out of 10 on January 23, 2005
Mona from Grand Blanc, MI US rated Walt Disney World Swan 4 out of 10 on December 29, 2004
"the hotel is well maintained, well run, rooms clean, very comfortable beds, with down duvets etc.. room has very dim lighting which can be a bit of a problem, as room appears to be very dark. on demand movies, very expensive for the kids to watch, and very easy for them to activate themselves, as well as video games in room, but none of it free of charge. Buses run frequently to all attractions, which is a pleasure, as you never have to use your own car, and look for parking etc. Breakfasts were okay, and on the whole, i have no complaints about this hotel, and would recommend it."
Lauren from Boca Raton, FL US rated Walt Disney World Swan 7 out of 10 on December 18, 2004
"The room smelled like deodorizer. We waited to check into our room until 5:00 p.m. after driving all day and hoped to check in by 3:00 p.m."
Gregory from Palm Beach Gardens, FL US rated Walt Disney World Swan 3 out of 10 on November 07, 2004
"The beds are dreamy! We got a good night's rest...no tossing and turning on those mattresses."
Gail from Granite Falls, NC US rated Walt Disney World Swan 8 out of 10 on May 31, 2004
"The decor was awful! I realize it's part of the whole Disney thing but it could have been much better. Tacky, too busy and didn't fit the Starwood amenities of a great comforter on the bed, a great shower head and high-speed connections in the room. It was a contradiction in terms of style and amenities. UGLY!!!!!!!"
Dana from Santa Ana, CA US rated Walt Disney World Swan 8 out of 10 on May 25, 2004
"Had the most fantastic bed - best sleep in a long time!"
Verified Guest from London, GB rated Walt Disney World Swan 9 out of 10 on May 13, 2004
John from Skokie, IL US rated Walt Disney World Swan 8 out of 10 on March 07, 2004
Tito from Houston, TX US rated Walt Disney World Swan 10 out of 10 on March 07, 2004
"Misleading literature about transportation to Magic Kingdom and restaurants on site, long wait for transport to hotel from park, dirty room:mildew, bugs,smell, carpet, outragious price for room, hallways and overall hotel needs complete reburbishment. We have traveled extensively throughout the world and have stayed at hotels that far excede the quality and service found at this hotel for half the price."
Nancy from Palm Beach Gardens, FL US rated Walt Disney World Swan 2 out of 10 on November 28, 2003

Amenities

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Walt Disney World Swan

  • Business Center
  • Room Service
  • Restaurant
  • Parking
  • Swimming pool
  • Concierge
  • Valet Parking
  • Massage / Beauty Centre
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Tennis Courts
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Refrigerator
  • Porters
  • Wake-up Service
  • Meeting Rooms
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Water Activities
  • Playground
  • Photocopier
  • Ticket Service
  • Ballroom
  • Salon
  • Jacuzzi
  • Massage
  • En suite
  • Private Bathroom
  • Private Toilet
  • Child Pool
  • Games Available
  • Supervised child care/activities
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Ice Machine
  • Express Check-In/Check-Out
  • Shoe Shine
  • Self Laundry

User Contributed Info

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Inside our magnificent Disney resort, an environment of elegance and sophistication awaits. Newly refurbished throughout, from our spectacular lobbies and our unique new restaurants, to the exotic Mandara Spa and our incredibly comfortable guest rooms,we offer the ultimate escape just moments away from the thrill and excitement of the Walt Disney World Resort.

Our stylishly redesigned lobbies provide guests with a warm and inviting welcome and a distinct sense of arrival. Swan and Dolphin guest rooms have been enhanced with new earth tones and warm hues, including custom draperies, upgraded technology and of course, all rooms feature the incredibly comfortable Heavenly Bed.

Accessibility Options Handicapped Parking | Wheelchair Accessible | Accessible Path of Travel
Alternative Name Walt Disney World Swan Resort Lake Buena Vista
Bathroom Amenities Complimentary Toiletries | Hair Dryer | Shower/Tub Combination | Makeup Mirror | Private Bathroom
Bed Amenities Sofa Bed | Cribs (infant beds) available
Business Amenities High-speed (wireless) Internet | Business Center
Category Accommodation and Food Services
Fax (407) 934-4884
Friday Closing Time 24:00
Friday Opening Time 0:00
General Amenities Fitness Room | Concierge
General Property Info Great for Seniors | Great for Groups | Great for Children | Great for Couples | Public Restrooms | Security Guard | 24 hr Service | Smoke-free property | Air Conditioned
Kitchen Amenities Microwave | Small Refrigerator | Coffee/Tea Maker
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 0:00
Neighbourhood Lake Buena Vista
Number of Floors 12
Number of Rooms 756
Parking Outdoor | Free | Lot | Street | Valet
Payment Methods Mastercard | Debit | Visa | Cash | Amex
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Email info@swandolphin.com
Place Status Open at this location
Public Access Open to the General Public
Recreational Activities Running Track/Path | Golf Course | Billiards Room | Arcade/Games Room | Mini Golf Course | Tennis | Playground | Fitness Center | Full Service Spa | Spa tub/Hot tub | Private Beach | Fitness Equipment Available
Room Amenities Climate Control | Electronic/magnetic keys | Air Conditioning | Iron/Ironing Board | Telephone | In Room Safe | Voicemail | In room safe (laptop size)
Room Details Separate Sitting Area | Separate Eating Area | Window opens | Non-smoking rooms
Room Entertainment Clock Radio | Cable Television | Premium TV Channels | High Definition TV | Movies
Room Specific Services 24 hr Room Service | Daily Housekeeping
Saturday Closing Time 24:00
Saturday Opening Time 0:00
Services

Business Center, Concierge, Elevator / Lift, 24 Hour Reception, Babysitting / Child Services, Banquet Facilities, Conference Room(s), Currency Exchange, Multilingual Staff, Safe-Deposit Box, Security Guard, ATM / Cash Machine, Porters, Wake-up Service, Meeting Rooms, Laundry service, Direct dial phone, Self Laundry
Sunday Closing Time 24:00
Sunday Opening Time 0:00
Swimming Pool Bar/Cafe nearby | Outdoor | Towels provided
Thursday Closing Time 24:00
Thursday Opening Time 0:00
Toll-free (888) 828-8850
Transportation Limo/Town Car Service | Local Shuttle | Airport Shuttle | Car Rental On-site
Tuesday Closing Time 24:00
Tuesday Opening Time 0:00
Wednesday Closing Time 24:00
Wednesday Opening Time 0:00
WiFi Free
Year Founded 1990


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Published 09.01.2015
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