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Disney's Port Orleans Resort - Riverside

This is a 3 star hotel in Orlando
1251 Riverside Drive, Orlando, FL, U.S.A.
Photo 1 - Disney's Port Orleans Resort - Riverside
Praised by guests for well-appointed rooms, shuttle service and staff
Pros 
  • Free Wi-Fi, free parking, free airport shuttle and free Disney theme park shuttle service
  • Many guests described their rooms as clean and well appointed
  • The staff were frequently complimented for their friendly service
  • Many reviewers appreciated the free shuttle service to Disney theme parks
  • Many guests described the grounds as well landscaped
  • Several reviewers enjoyed the on-site pool areas
Cons 
  • A couple of guests complained that the on-site dining areas were crowded and noisy
  • A couple of reviewers described long walks between buildings at this property
Continue reading Editor's Analysis
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Editor's Analysis

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Updated on Jan 31, 2014
Overview
This hotel is located on the Disney property and is within a 6-minute drive of Downtown Disney, Epcot Centre and Disney's Lake Buena Vista Golf Course. Offering free bus shuttle and water taxi service from the resort to Disney theme parks, this property is well suited for guests looking to explore Disney.

All rooms are smoke free and include free Wi-Fi, a TV, a coffeemaker, an iron and ironing board, a hair dryer, an alarm clock, a safe and air conditioning. Select rooms feature views of the pool area or views of the garden, while some rooms are equipped with bunk beds. Wheelchair-accessible rooms are available.

Free parking is available on site and free scheduled shuttle service is available to and from the Orlando International Airport (MCO). Free bus shuttle service and water taxi service to Disney theme parks is also available from this hotel. Pets are not permitted.

There are multiple on-site dining options at this property. The on-site dining hall serves dinner only. This property also has a food court, a lounge, a pool bar and in-room pizza delivery.

On-site recreational facilities include five outdoor pools, waterslides, horse-drawn carriage rides, a campfire site, children's activities and events, a pirate cruise, bike rentals, boat rentals (motorized and non-motorized), a jogging trail, a playground, an arcade and a games room. Other on-site amenities include an ATM, babysitting service, laundry and dry cleaning service, locker rentals, mail service and merchandise pick-up (from shops throughout the kingdom).

The Orlando Premium Outlets is a 13-minute drive away, while SeaWorld Orlando is 15 minutes away by car. The Universal Studios Resort, the Orange County Convention Center, and the Wet 'n' Wild waterslide park are all about a 20-minute drive away.

The Orlando International Airport (MCO) is about 20 minutes away by car. (All driving time estimates: Google Maps)
The Good
Among the reviews used for this analysis, many guests described enjoyable stays at this hotel. Several guests described the resort as family friendly and mentioned enjoying some of the scheduled children's activities.

The rooms were often described as clean and well appointed with modern furnishings, while some guests added that their rooms were generally comfortable and spacious. A couple of reviewers specifically mentioned that the beds were comfortable.

The staff were frequently complimented for their friendly, responsive and attentive service.

Many guests appreciated the free shuttle service to Disney theme parks, while a couple of reviewers were happy that the hotel provided free parking.

Many reviewers praised the surroundings and grounds for being clean and well landscaped, while several guests enjoyed the pool areas.

A couple of guests enjoyed the on-site food services.

The Bad
There were few common concerns found for this hotel, among the reviews sourced for this editorial. However, a couple of guests said that property was expansive and that there were long walks from the check-in area to the lodging buildings.

A couple of reviewers complained that the on-site dining establishments were crowded and noisy.
Read more about the sources for this analysis [+]
Expedia.ca gave this hotel an average score of 4.3 out of 5, with 92% of 1,479 guests recommending the property.

TripAdvisor.ca ranked this hotel #66 out of 328 hotels in Orlando, with an average score of 4 out of 5, from 4,022 reviews.

Guest Reviews

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147.55 USD - 0.00 USD Disney's Port Orleans Resort - Riverside
Rating:
7.8
Good
Ranking:
#11
Out of 553 hotels
Guest Rating Explained
Rating: 7.8 / 10
No. of guest ratings: 56
No. of guest comments: 56
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #11 out of 553 hotels in Orlando ranked by guests.
Guest Recommendations
Verified Guest from Wanaque, NJ US rated Disney's Port Orleans Resort - Riverside 10 out of 10 on March 08, 2012
"everything was great;"
Victor g from Manorville, NY US rated Disney's Port Orleans Resort - Riverside 9 out of 10 on November 19, 2009
"The check in experience was dreadful and the F&B very average. However, the overall resort amenities were great. A mixed experience."
Graham from Coral Gables, FL US rated Disney's Port Orleans Resort - Riverside 7 out of 10 on October 29, 2006
Verified Guest from St. Petersburg, FL US rated Disney's Port Orleans Resort - Riverside 9 out of 10 on October 14, 2006
"My family was camping at Fort Wilderness Campground for the Labor Day weekend...I had the luxury of staying at Riverside for one night with my thirteen year old Granddaughter. Our room was along the river path, we walked to the pool in the evening and strolled along the riverfront, then walked to Breakfast along the same route the next morning...don't forget to take the boat ride to Downtown Disney-it is NEAT!!!! Highly recommend Riverside for quiet relaxation."
Gladys from Lakeland, FL US rated Disney's Port Orleans Resort - Riverside 9 out of 10 on September 04, 2006
Toni from Lutz, FL US rated Disney's Port Orleans Resort - Riverside 10 out of 10 on August 27, 2006
"I like the fact that there was shuttle bus service to the different attractions within Disney World for the days that we didn't want to drive. The Bus Depot was just a short walk from our hotel. The hotel staff was informative and very courteous. Only thing I didn't care for was the long walk to our room from the hotel parking lot with the luggage. Thankfully it only happened twice (when we arrived and when we checked out).Our stay was not long enough, but, the short time that we did stay there was great and I slept like a baby. I look forward to staying at a Disney resort next year."
Victoria from Roundlake Beach, IL US rated Disney's Port Orleans Resort - Riverside 9 out of 10 on August 13, 2006
Verified Guest from Scottsdale, AZ US rated Disney's Port Orleans Resort - Riverside 7 out of 10 on July 23, 2006
"Main pool was not kept clean...band-aids and debris floating in the water. Rooms could have been cleaner also."
Michele from River Edge, NJ US rated Disney's Port Orleans Resort - Riverside 3 out of 10 on July 03, 2006
"I think that there needs to be more signage indicating where units are and how to get to them."
Kevin from Chicago, IL US rated Disney's Port Orleans Resort - Riverside 9 out of 10 on March 28, 2006
"We loved staying at Port Orleans Riverside -- this is our second time. The pool is huge, and my children love the waterfalls and slide. Poolside towels is also nice! The buildings are beautiful -- we love the ribs in the dining hall -- there's plenty of variety with food choices. The beds are very comfortable and the rooms are decorated nicely. We want to go back!"
Julie from St. Albans, VT US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on March 10, 2006
"1. For the price we paid, the beds were extrememly small!!!! 2. Impossible to locate building we stayed at from the parking lot. People who have cars vs. those who traveled by plane, should be given consideration for a location near parking. 3. They call the pool heated?????????????????? We call it cold!!!!!!! 4. Signage to get to the Port Orleans is quite poor. We've stayed on Disney property several times over the past 15 years and never ever got lost before. This time, we got lost every time we tried to get back to the room. 5. Refrigerators in the room - it's about time! I seriously doubt that we will ever stay in another Disney property."
Jeannette from Manchester, NH US rated Disney's Port Orleans Resort - Riverside 3 out of 10 on March 05, 2006
Alan from Hobe Sound, FL US rated Disney's Port Orleans Resort - Riverside 5 out of 10 on March 05, 2006
"It would be nice to be able to open windows at night and not use the air conditioner or fan."
Verified Guest from Ann Arbor, MI US rated Disney's Port Orleans Resort - Riverside 9 out of 10 on March 01, 2006
"I loved the style of the hotel, and ambiance was great. Thought the food in the hotel restaurant was not up to par and service was very very slow and pricy. We had an 8:10 pm seating. Fodd in food court was OK selection good but too pricy."
Allyson from Tamarac, FL US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on February 26, 2006
Verified Guest from Arena, WI US rated Disney's Port Orleans Resort - Riverside 9 out of 10 on February 26, 2006
"I think the rooms weren't being cleaned well enough (carpets were unclean and so was the shower surround), but the main hotel area was kept nice. Overall, we greatly enjoyed the hotel and all of the ammenities. I would certainly return again."
Francine from Scottsdale, AZ US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on February 20, 2006
"Our stay at the Port Orleans was an enjoyable experience. We spent our first night at the Saratoga Springs and then moved over to the Port Orleans. I would say for the money, the Port Orleans is a much better deal. The Disney Magical Express from the Airport is an awesome amentity. Also, when we transferred hotels, our luggage showed up as advertised to our new place. I rather enjoyed not having to look after my bags for the afternoon."
Stephan from Lemoore, CA US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on February 10, 2006
Shane from Vienna, AT rated Disney's Port Orleans Resort - Riverside 9 out of 10 on February 07, 2006
"Rooms need to be up-dated. Help was kind and very good. Food court needs update and same with rooms"
Claude from Fort Lee, NJ US rated Disney's Port Orleans Resort - Riverside 5 out of 10 on January 24, 2006
"The lines to check in were extremely long. The hotel should really increase the staff in order to avoid these long lines. Also, I ran the Disney World marathon the weekend we stayed at your hotel. I requested a noon check out time (vs. 11AM). At first, the person at the front desk was not accomodating my request. I thought that was poor service on the hotel's part to be so unreasonable about a 1 hour delay in check out time."
Kristine from Mooresville, NC US rated Disney's Port Orleans Resort - Riverside 7 out of 10 on January 08, 2006
"Our room was not cleaned one day and when we called the help desk they were very unfriendly and never sent anyone at least with clean towels."
Alexandra from Washington, DC US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on January 04, 2006
Seyed from Hollywood, FL US rated Disney's Port Orleans Resort - Riverside 4 out of 10 on November 20, 2005
Erika from Weston, FL US rated Disney's Port Orleans Resort - Riverside 10 out of 10 on November 20, 2005
Stephen from Rugby, EN GB rated Disney's Port Orleans Resort - Riverside 8 out of 10 on October 26, 2005
Cheryl from Palmetto, FL US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on July 30, 2005
"I really enjoyed the experience. It was my first visit to Disney and just too much fun. We're hoping to make another trip next April with more of the family."
Jeri from Gray, GA US rated Disney's Port Orleans Resort - Riverside 10 out of 10 on June 19, 2005
"Port Orleans is beautiful with appearance and cleaningless. The lay-out and location of the rooms were very FAR from the lobby and restaurants....I requested a close room to the restaurants and lobby because of a bad knee. We were put in room 8802 which is very far. I called the front desk and requested again for a closer room but was told that was the best they could do for us. I was very dissappointed with your hotel's front desk, they were unfriendly and acted as if they were doing me a favor. Prior to coming to Port Orleans we stayed 4 days at Pop Century (a value resort)and had much better service from that hotel. We paid a LOT LESS for our room, and were treated better. The help at PORT ORLEANS were unfriendly and snobby. The bartender at the outside bar was rude. After ordering a drink he pointed out to me that I did not give him a TIP! I could not believe his rudeness. We spoke to other guests at poolside which felt the same way. Many complains of the lack of service and rudeness of the help. The maids are BEST HELP you have at the your hotel. We had excellent service from them. I will not recommend my friends to stay at PORT ORLEANS.I should of listened to my friends when they warned me not to stayed at your hotel.....I hope you use these comments to improove your service and train your personel to treat the guests better. We spent a lot of hard earned money and I was dissapointed. This was our first trip to Disney World.....Thank goodness we had a great stay at POP CENTURY."
James from Newark, DE US rated Disney's Port Orleans Resort - Riverside 5 out of 10 on June 17, 2005
Verified Guest from Conway, AR US rated Disney's Port Orleans Resort - Riverside 9 out of 10 on June 17, 2005
"Most things about the hotel were terrific except the service we received from a person at the Concierge desk. She was dismissive, gave us the wrong information and did not apologise for a mistake that was pointed out to her at the time by another operator. However, when we complained to the Manager of the Concierge area, we had a very professional and helpful response. The breakfast was disappointing and chaotic with little help or direction from staff."
Maggie from Deyray Beach, FL US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on June 05, 2005
"My girlfriend and I spent one night in your hotel 4/17. The staff at your front desk could not have been more helpful. Around midnight we spoke to them about printing broading passes for spirt air for an Eticket. they were so helpful. I can only remeber the one girls name, karen,they were both blonde, but both girls deserve a pat on the back for all of the outstanding customer service!!"
Kevin from Marlton, NJ US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on April 18, 2005
"Communication could have been better. Guest services didn't tell me that I had to have my room key changed to include my park pass, so I had to change the key. When I made the reservation for Hoop De Doo, I prepaid. The hotel didn't have that on my card either. Then the women at the desk gave me a hard time because I came to her for the adjustment on my card at 8:45pm and she said I had to be at Hoop De Doo a half hour earlier than the show (9:00) if I wanted to get in. Told me to have the reservation checked over there. Rushed to the show, was there by 9:00 and had to stand outside until the doors opened at 9:30. People over there said getting there early was ridiculous. That's one example, but there were more. Very frustrating."
Susan from Hazlet, NJ US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on April 09, 2005
"Your computer systems were down when I arrived at 11:30pm and the clerk had problems finding my reservation. She advised that your computer systems have to be taken down every night??? When my reservation was finally found, the poor clerk had to use a childs crayon to make an impression of my credit card on a piece of paper so it could be entered when the computers were available. Per your hapless clerk, there is no high speed Internet access available anywhere on the property. Disney's telco charges are insanely out of line with actual costs. The amounts that you charge for telephone calls are obcene. You should be ashamed for *stealing* money from your guests. I had a reservation with Disney for several nights at almost $200 dollars a night. I checked out the morning after I arrived. I drove three minutes to a Marriott Courtyard and paid $120 per night for a two room suite w/free wireless high-speed Internet. The rooms were pleasant, my bed was turned down each evening, and iced down bottled water was delivered to my room each day. Disney could learn a thing or two..."
Carl from Edwards, MS US rated Disney's Port Orleans Resort - Riverside 2 out of 10 on April 08, 2005
"Found the counter food service to be very slow, and limited in choices. Room was clean with the exception of the corners- very dusty- trouble for the asmatic in the family."
Richard from Eden Prairie, MN US rated Disney's Port Orleans Resort - Riverside 7 out of 10 on March 21, 2005
"Were told that our late arrival was not guaranteed which caused much concern."
Ken from Cranberry Township, PA US rated Disney's Port Orleans Resort - Riverside 9 out of 10 on February 23, 2005
Kay from Curwensville, PA US rated Disney's Port Orleans Resort - Riverside 7 out of 10 on February 22, 2005
Brandon from Mobile, AL US rated Disney's Port Orleans Resort - Riverside 10 out of 10 on February 10, 2005
"The hotel itself wasn't bad at all but what really destroyed our good spirits (and part of our vacation) was the bad quality of the beds. Myself as well as my wife are healthy young people in our thirties and we don't have any health issues. We both got a really bad pain in our lower back after sleeping on these terrible beds. I think it's really time that Mickey spends some money on purchasing some new matresses."
Marc from Medina, OH US rated Disney's Port Orleans Resort - Riverside 4 out of 10 on January 28, 2005
Lois from Oldsmar, FL US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on January 24, 2005
"They put is in a Handicap room which was kind of weird - we did not have handicap needs, and weren't crazy about the shower set up, and it seemed like it was for old people. We are real Disney fans, and have stayed at Coronado Springs, Caribbean Beach, Wilderness Lodge, and others and this was our LEAST favorite."
Mary from Colorado Springs, CO US rated Disney's Port Orleans Resort - Riverside 5 out of 10 on January 17, 2005
Pamela from Chesterfield, MO US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on January 10, 2005
"Yes. The bus transportation was limited for MGM. When we finally got on the bus the bus driver had everyone squished like sardines. There were many small children that had to stand for the ride. It was extremely uncomfortable and not safe. There should be more buses to accomodate the guests."
Stephanie from Wesley Chapel, FL US rated Disney's Port Orleans Resort - Riverside 7 out of 10 on December 20, 2004
Danette from Eatontown, NJ US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on December 10, 2004
Gregory from Venice, FL US rated Disney's Port Orleans Resort - Riverside 4 out of 10 on August 28, 2004
"This is a great place to stay. You get the flavor of New Orleans culture without it being intrusive. I really enjoyed spacious surrondings. I left my headlights on my rent car on one night and security was right on top of it. It saved me the grief of having to fight this problem the next morning when I had important meetings to go to. Thanks."
Clyde from Houston, UT US rated Disney's Port Orleans Resort - Riverside 9 out of 10 on May 25, 2004
Jools from New Bern, NC US rated Disney's Port Orleans Resort - Riverside 7 out of 10 on March 21, 2004
"Just surprised at the condition of the room--it was old and cruddy. Not impressed at all."
Ian from Jamison, PA US rated Disney's Port Orleans Resort - Riverside 3 out of 10 on March 20, 2004
Verified Guest from Kingwood, TX US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on March 20, 2004
"Our only problem was one night I got locked out of the room, as the management had changed the coding of the electronic keys. The rooms at Riverside Disney are spread out over a large area (10 min walk to guest services area). I had to look for another resident who was at home and awake, call guest services and then wait another 15-20 minutes for someone to come and let me in my room. But overall a good value for Disney property."
Marcella from Highland, MD US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on March 04, 2004
"We loved it at Port Orleans Riverside, and will definately return. My family loved the themed pool with the waterfalls and waterslide. The property was very nice with blooming azeleas, on a beautiful landscape. We loved taking the steamboat to downtown Disney, and the busses to the theme parks. The eatery had various choices for all meals, with some of the best spare ribs we've ever had."
Julie from St. Albans, VT US rated Disney's Port Orleans Resort - Riverside 9 out of 10 on March 04, 2004
"My husband and I have been to Disneyworld a few times, but this was the first time we stayed in a Disney Resort. We'll only stay in a Disney resort from now on. It may cost a bit more than staying outside the park, but worth every penny. The park bus system is fabulous. The ease of travelling between parks via the bus is great. We also loved travelling to Pleasure Island at night on the boat. Port Orleans Riverside allowed us to do both. This hotel was beautiful. The grounds are a joy to walk in. Although our room was in the aligator bayou section it was a short walk to the main restaurant, which has a great selection of food and the bus stop closest to our accomodations (North bus stop) was first for pick up so we always got a seat on the bus. Our maid also left us little creatures made from the washcloths - a nice touch! Only problem we had was that we left a few items of clothes behind in the dresser - hope they went to a good home!"
Renee from Windsor, ON CA rated Disney's Port Orleans Resort - Riverside 9 out of 10 on February 20, 2004
Dan from Atlanta, GA US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on January 02, 2004
"It was a great vacation and we enjoyed the stay at P.O. Riverside. The staff was very nice and helpful. We enjoyed being greeted with a smile by every employee. It was so nice to jump into a heated pool on the chilly nights. The kids had great fun in the pool and the arcade. We had a great time in Boatwright's being entertained by Bob Jackson. He is a talented entertainer who brings everyone together for an evening of fun. (He is a little crazy - I guess that is why we liked him so much.) Whatever you are paying him it isn't enough - give that man a raise. He is well worth it!! The room was okay. It was cleaned nicely every day. It was expensive for the room size and the bathroom had loose tiles in the shower area. It was also leaking from underneath onto the carpet in the sink area. It was not fun stepping on a wet carpet. This is out second visit there and we always have a nice stay. Thank you. Don and Carla Butler"
Donald from Warrenton, VA US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on December 28, 2003
"We had a poorly located room at first and were not happy--even though there seemed to be plenty of rooms and we asked the person who checked us in to give us a nice room. After the first night, we requested a nicer room and stayed right on the river. We liked this room--it had a great view. We also liked that we could take a boat and a bus to attractions. Nice ambiance. I would also add that it was not that easy to get to either room from the parking lot. We also felt that little things were being nickeled and dimed--like having to pay for a refrigerator. The food seemed just okay, and the prices for the food were high."
Verified Guest from Washington, DC US rated Disney's Port Orleans Resort - Riverside 4 out of 10 on December 28, 2003
"I do think that the rates are very high compared to the service we got in return at the hotel, for one thing when we checked out it was raining and there was no help for us and we were told it was a walk in hotel.It was clear that I saw covered golf carts that were suited to pick up guests under these conditions, but knowone was there to do it and I think that the Disney corporation will be made aware of this in order to correct it."
Verified Guest from Hialeah, FL US rated Disney's Port Orleans Resort - Riverside 8 out of 10 on December 14, 2003
"We have stayed periodically at PO Resort (as long ago as when it was Dixie Landings) and have always enjoyed our stay. The only complaint I have is our bed was somewhat uncomfortable (hard), but we spent little time sleeping -- we were in the parks most of the time! All in all, a great experience and we will be back again soon!"
Lillian from Macon, GA US rated Disney's Port Orleans Resort - Riverside 10 out of 10 on November 29, 2003

Amenities

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Disney's Port Orleans Resort - Riverside

  • Room Service
  • Fitness Room/Gym
  • Swimming pool
  • Pet Friendly
  • Airport shuttle
  • Disabled Access
  • Tour Desk
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Golf Course
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • ATM / Cash Machine
  • Refrigerator
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Disabled Accessible Rooms
  • Jacuzzi
  • Spa & Wellness Centre
  • Shower
  • Pool Outdoor
  • Shops in Hotel
  • Souvenirs/Gift Shop


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Published 09.01.2015
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