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Disney's Polynesian Resort

This is a 4 star hotel in Orlando
1600 Seven Seas Drive, Orlando, FL, U.S.A.
Photo 1 - Disney's Polynesian Resort
6-minute drive from Magic Kingdom, great rooms and staff, some food complaints
Pros 
  • Free Wi-Fi, free parking
  • Free area and airport shuttles
  • Numerous guests praised the hotel's proximity to the Disney monorail and Magic Kingdom
  • The hotel's rooms were found to be clean and updated by many lodgers
  • Several reviewers were pleased with the level of customer service they received
Cons 
  • Some guests found the hotel's food to be expensive and of poor quality
Continue reading Editor's Analysis
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Editor's Analysis

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Updated on Jan 7, 2014
Overview
Located about a 6-minute drive from Magic Kingdom Park, Disney's Polynesian Resort is geared towards travellers who prefer a Disney-themed resort with a monorail, on-site dining and an outdoor pool. 

Each of this smoke-free hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, a coffeemaker, a desk, a hair dryer, an iron and ironing board and an in-room safe. Rooms with a separate bedroom and a living area with a daybed are also available, as are wheelchair-accessible rooms.

Hotel amenities include an outdoor pool, a kiddie pool, a snack bar, a private beach, a hot tub, a children's club, a games/arcade room, guest laundry, a gift shop, outdoor movies, boat and bike rentals, cabanas, campfires, volleyball and trails.

Free parking is available on site. Valet parking is available for $10 per day. For transportation to Orlando International Airport (MCO), there is a free shuttle bus (contact the hotel directly for the full schedule and details).

The free Disney Monorail also stops outside the hotel and provides transportation to various Disney parks. There is a free water taxi that will take guests to Magic Kingdom and Disney's Grand Floridian Resort and Spa. Finally, there is a free bus that stops nearby, which can be used to access most Disney destinations.

Pets are not permitted at this resort. A daily resort fee may be applicable (contact the hotel for details).

On-site dining at 'Ohana (serving breakfast and dinner daily) and Kona Cafe, which serves breakfast, lunch and dinner daily. The hotel also offers Disney's Spirit of Aloha Dinner Show and Disney-themed Character Breakfasts. 

Downtown Disney Marketplace can be found about 14 minutes away by car, while Disney's Hollywood Studios is a 9-minute drive from the hotel. Disney's Magnolia Golf Course is roughly a 3-minute drive away and Orlando International Airport (MCO) is a 30-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, no pets, wheelchair accessible. (Call Date: December 21, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and staff.

The hotel's location was praised by numerous reviewers, who found it close to Hollywood Studios, Animal Kingdom, Magic Kingdom and the Disney Monorail. One patron remarked, "Perfect location within Walt Disney World with the monorail at your doorstep and the transportation station a short 5-minute walk away".

Many lodgers were impressed with the hotel's accommodations. They described their rooms as clean, updated, spacious and well equipped, with great views of the Disney fireworks, large bathrooms and comfortable beds.

Several guests were pleased with the level of customer service they received during their stay. They characterized the staff as helpful, accommodating, friendly and efficient.

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the restaurants.

Some guests were disappointed with the hotel's restaurants. They described the food as repetitive, expensive and of poor quality, and also reported needing to make breakfast and dinner reservations at the buffet restaurant six months before their stay.
Read more about the sources for this analysis [+]
TripAdvisor.com guest reviews ranked the hotel #98 of 329 Orlando hotels with an average rating of 4 out of 5 from 1,598 reviews.

Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 91% recommendation rate from 433 reviews.

Hotels.com guest reviews rated the hotel 4.3 out of 5 from 213 reviews.

The author called the hotel on December 21, 2013 to verify some information.

Guest Reviews

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325.43 USD - 0.00 USD Disney's Polynesian Resort
Rating:
7.8
Good
Ranking:
#10
Out of 553 hotels
Guest Rating Explained
Rating: 7.8 / 10
No. of guest ratings: 25
No. of guest comments: 25
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #10 out of 553 hotels in Orlando ranked by guests.
Guest Recommendations
Patrick from Delray Beach, FL US rated Disney's Polynesian Resort 10 out of 10 on September 19, 2010
"Was very thrilled to get up graded to the Disney's Polynesian Resort Club Concierge-think it was the King Kamchamcha Club--at the Hawaii Longhouse-the cast were great and the lounge offerings were very fresh and plenty filling--felt like a queen while staying for the two days. Most wonderful birthday gift I have had in many of my 66 years. This isn't my first time and surely won't be the last for vacationing at the Polynesian--especially over looking Disney's Castle--wonderful area to watch the fire works and boat parade--many thanks to all Charlotte"
Charlotte from Homosassa, FL US rated Disney's Polynesian Resort 10 out of 10 on November 07, 2006
"Did not get greeted with a lei as the other customers did. Room was o.k. but we have never stayed at a deluxe hotel that did not have a balcony. Pool area needs some expansion/additional kid friendly activities. The overall ambience did make us feel like we were in the South Pacific. The Ohana restaurant was wonderful, great staff and food!!!!"
Scott from Wilmette, IL US rated Disney's Polynesian Resort 8 out of 10 on October 12, 2006
Verified Guest from St. Petersburg, FL US rated Disney's Polynesian Resort 9 out of 10 on August 26, 2006
"The doors to the outside from the hallways on two different floors were broken and standing open for most of my stay. I have friends that would have left for security reasons. The coffee at the snack shack next to my hotel tasted like water. I threw it out and went to the coffee and pastry hut at the entrance to the monorail station. Only one person was working and after waiting 15 minutes and still having 15 or so people in front of me I went to EPCOT and bought coffee. I waited in line about 1 min. there. The combination of easy transportation, clean and comfortable rooms, beautiful landscaping and relaxing by the pools made my stay very enjoyable, but the little things make a big difference."
Gary from Brandon, FL US rated Disney's Polynesian Resort 8 out of 10 on July 23, 2006
"We loved it but got the impression that US residents were perhaps getting a better deal than we did."
Margaret from Uxbridge, GB rated Disney's Polynesian Resort 8 out of 10 on April 19, 2006
Bruce from Sanibel, FL US rated Disney's Polynesian Resort 6 out of 10 on March 25, 2006
"I Saved money for a year to take my two girls. my room# 2024 i saws sick with the condision of the bed, sheets , and the bed spread/ the AC, Did not work right and the Ac filter at the door had some much dirt in iwas sick thinking of it"
Edward from Whitman, MA US rated Disney's Polynesian Resort 2 out of 10 on February 21, 2006
"The grounds were well taken care of and the staff was outstanding. The hotel rooms could use a face lift."
C. t. from College Grove, TN US rated Disney's Polynesian Resort 7 out of 10 on January 21, 2006
"Over the 5 night we stayed at the hotel our room was hardly ever cleaned. The bathroom was untouched except for towel replacement."
Verified Guest from Hamilton, NJ US rated Disney's Polynesian Resort 9 out of 10 on January 19, 2006
"As several valet stood around and talked to each other, I was unable to get thier attention. I unloaded all my bags and had to ask if one of them could valet park my car. Since the room was not ready, which was okay, we had to check our luggage. But we had to drag it outside again. With my grandchildren, this was very inconvienient. After the Character lunch, the front dest just pointed us in the direction of our room. Fortunately, after we went outside again to retrieve our luggage, a very helpful man took us to our room on a golf cart. We would have never found it. A used tray of food set outside our door from the minute we arrived until late in the evening. My husband and son are both in the hospitality business, so I am sure it is helpful to know that I have never had such terrible service. We have yearly passes to Disney and come often, but this was a most unpleasant experience."
Charlotte from Maitland, FL US rated Disney's Polynesian Resort 3 out of 10 on December 01, 2005
"the food at the polynesian is abismal. the bathroom sconces were caked with dust, the mattresses were horribly uncomfortable and the sheets were anything but soft. given that i paid 300 dollars for the night, i was VERY unsatisfied, and we come to Disney often as we live in Tampa Bay. i don't know that i will stay at another Disney "luxury" resorts. "
Nancy from St. Petersburg, FL US rated Disney's Polynesian Resort 2 out of 10 on November 20, 2005
Vito from Staten Island, NY US rated Disney's Polynesian Resort 8 out of 10 on August 29, 2005
Verified Guest from Larchmont, NY US rated Disney's Polynesian Resort 8 out of 10 on April 19, 2005
"THE HOTEL SHOULD MAKE A BETTER EFFORT TO SEE THAT LIGHT BULBS, TV REMOTES ARE WORKING WHEN YOU CHECK IN. IF YOU HAVE A PROBLEM YOU CANNOT DEAL WITH HOUSEKEEPING UNLESS YOU SPEAK FIELD SPANISH. THE DUCKS ARE A NUISANCE WHEN THEY BEG CLOSE TO OR IN YOUR ROOM. THE STAFF IS VERY FRIENDLY AND HELPFUL THOUGH ONCE YOU ESTABLISH A COMMON LANGUAGE."
John from Richmond, VA US rated Disney's Polynesian Resort 8 out of 10 on April 03, 2005
Debbie from Falls Church, VA US rated Disney's Polynesian Resort 9 out of 10 on April 01, 2005
"I am still waiting for my daughters blanket to be sent to me."
Zoe from Deerfield Beach, FL US rated Disney's Polynesian Resort 8 out of 10 on December 20, 2004
David from Birmingham, AL US rated Disney's Polynesian Resort 9 out of 10 on December 14, 2004
"Very enjoyable stay. This was our second time at the Polynesian."
William from Birmingham, AL US rated Disney's Polynesian Resort 8 out of 10 on November 23, 2004
"The Polynesian is our favorite Disney resort. If you want a true hawaiian ambience on your Disney vacation, you can't go wrong with the Poly! Our room overlooked the Magic Kingdom, which was an added bonus. We could stand on our verandah and look at the Cinderella's Castle, and also the lake. Awesome resort!!!!! Wonderful stay."
Ben from Kingsburg, CA US rated Disney's Polynesian Resort 9 out of 10 on October 23, 2004
"1.) The plumbing failed in the shower necessitating a move to another room. This was a real inconvenience, although the staff was very nice about the move. Perhaps more proactive maintenance could have prevented this situation. 2.) The food in the onsite retaurants was excellent, but very pricey. As a guest I felt that Disney was taking advantage of the convenience of the location in an unecessay way. We were already paying a significant premium to stay inside Disney World on the monorail line."
John from Dublin, NH US rated Disney's Polynesian Resort 8 out of 10 on May 22, 2004
"The lush tropical setting is a magical detail about the Polynesian. We came based on other people's recommendations, and we would recommend it to others in turn. The very large rooms are wonderful, especially if you're sharing with your kids. The location is not to be topped, if getting to the theme parks is central to your stay."
Ulysses from Maplewood, NJ US rated Disney's Polynesian Resort 9 out of 10 on May 02, 2004
"Everything was wonderful! Our only suggestion would be better communication at check in time, we had a major miscommunication about park passes because things were not explained to us properly. Michelle from NJ"
George from Morrestown, NJ US rated Disney's Polynesian Resort 8 out of 10 on April 15, 2004
Verified Guest from Fredericksburg, VA US rated Disney's Polynesian Resort 9 out of 10 on February 01, 2004
Verified Guest from Mooretown, NJ US rated Disney's Polynesian Resort 8 out of 10 on November 08, 2003

Amenities

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Disney's Polynesian Resort

  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Swimming pool
  • Airport shuttle
  • Concierge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • ATM / Cash Machine
  • Private beach
  • Laundry service
  • Shops
  • Garden
  • Boating
  • Water Activities
  • Jacuzzi
  • Spa & Wellness Centre
  • Pool Outdoor
  • Games Available
  • Picnic Area/Tables
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out

User Contributed Info

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Category Accommodation and Food Services
Fax (407) 824-3174
Friday Closing Time 24:00
Friday Opening Time 0:00
General Amenities Safe-deposit box (front desk) | Child Care Services | Gift Shop / News Stand | Currency Exchange | Laundry Service | Concierge
General Property Info Elevator/Lift | Security Guard | 24 hr Service | Air Conditioned
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 0:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Status Open at this location
Public Access Open to the General Public
Room Amenities Direct-dial phone
Room Details Non-smoking rooms
Room Entertainment Cable Television | Movies
Saturday Closing Time 24:00
Saturday Opening Time 0:00
Sunday Closing Time 24:00
Sunday Opening Time 0:00
Swimming Pool Bar/Cafe nearby | Outdoor | Deck Chairs Available
Thursday Closing Time 24:00
Thursday Opening Time 0:00
Tuesday Closing Time 24:00
Tuesday Opening Time 0:00
Wednesday Closing Time 24:00
Wednesday Opening Time 0:00
WiFi Paid

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Published 09.01.2015
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