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Disney's Old Key West Resort

This is a 5 star hotel in Orlando
1510 North Cove Road, Orlando, FL, U.S.A.
Photo 1 - Disney's Old Key West Resort
Disney World Resort, bus service to theme parks, on-site restaurants and pool
  • Free Wi-Fi and free parking
  • Many guests described their units as spacious
  • Many reviewers found the hotel conveniently located for exploring Disney
  • The staff were frequently complimented for their friendly service
  • Many guests enjoyed the on-site pool area
  • Several reviewers appreciated that their units included a private balcony
  • Several guests found the property large and encountered long walks to the main hospitality building
  • A couple of guests said that the provided pillows were uncomfortable
  • A couple of reviewers noticed a damp smell in their rooms
  • A couple of reviewers were disappointed that this resort offered only one restaurant with table service
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Editor's Analysis

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Updated on Aug 23, 2013
This property is situated in the Downtown Disney area and is well suited for guests looking for a more spacious and simple property within the Disney Park.

All 761 guest units are smoke free and all rooms and villas include free Wi-Fi, a terrace or private balcony, blackout curtains, a hair dryer, an iron and ironing board, a microwave, a coffeemaker, a fridge, a TV, a safe and air conditioning. Studio rooms are equipped with a kitchenette, while one- and two-bedroom villas are equipped with full kitchens. 

Deluxe studio rooms are furnished with two queen beds. One-bedroom villas are furnished with one king bed, one queen-sized sofabed and one single-sized sleeper chair, while two-bedroom villas are furnished with one king bed, two queen beds, one queen-sized sofabed and one single-sized sleeper chair.

Free parking is available on site and pets are not permitted.

There are multiple on-site dining options. The on-site Olivia's Cafe serves breakfast, lunch and dinner, while Good's Food To Go, Turtle Shack Snack Bar and the Gurgling Suitcase Libations & Spirits all serve lighter fare and beverages.

On-site recreational facilities include an outdoor pool, waterslide, fitness centre, tennis court and sauna. Other on-site amenities include an ATM, theme park transportation, child-care services, laundry and dry cleaning service, designated smoking areas, mail service and merchandise delivery. 

Epcot Center, Typhoon Lagoon, Magic Kingdom and Disney's Hollywood Studios are all about a 5- to 10-minute drive away. Disney provides free scheduled bus transportation from their on-site hotels to theme parks.

SeaWorld Theme Park is about a 15-minute drive away, while Universal Studios Orlando, Orange County Convention Center, Orlando Premium Outlets, and Wet 'n' Wild (a waterpark) are all about 20 minutes away by car. The Orlando International Airport (MCO) is a 30-minute drive away. (All driving time estimates: Google Maps)
The Good
Many guests described overall pleasant experiences at this hotel, among the reviews used for this analysis.

Many guests found the location ideal for exploring Disney via the Disney transit system. One reviewer said that she never waited more than 10 minutes for one of the buses. However, there were a couple of complaints about the transit service (see below).

Many reviewers found the on-site pool area enjoyable and the grounds surrounding the property to be well maintained.

The rooms and villas were frequently described as spacious. A couple of guests appreciated having separate bedrooms when travelling with their children. Several guests agreed that their rooms were clean, well maintained, well appointed and comfortable. Several reviewers enjoyed having a private and furnished balcony.

Many guests described the staff as friendly and helpful. However, there were a couple of complaints about the housekeeping service (see below).

A couple of reviewers praised the food at Olivia's Cafe.

The Bad
There were several common concerns found for this property, among the reviews sourced for this editorial.

Several guests found the hotel property too large and spread out. These guests said that they had long walks from their units to the main hospitality house, where the restaurants and amenities were housed.

A couple of guests complained of a damp or musty smell in their rooms, while a couple of other reviewers said that the provided pillows were uncomfortable. A couple of guests expressed concerns about the housekeeping service. One reviewer was disappointed that they serviced her room around 3 pm, while another guest said that the staff did not always leave enough guest towels for all members of her party.

A couple of reviewers were disappointed that this resort only offered one on-site restaurant with table service.

While many guests found the location ideal for accessing Disney's theme parks, and specifically praised Disney's transportation, a couple of guests found the Disney transit system unreliable. gave this hotel an average score of 4.3 out of 5, with 88% of 72 guests recommending the property. ranked this hotel #48 out of 329 hotels in Orlando, with an average score of 4.5 out of 5, from 1,043 reviews.

Guest Reviews

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244.55 USD - 0.00 USD Disney's Old Key West Resort
Out of 553 hotels
Guest Rating Explained
Rating: 6.2 / 10

No. of guest ratings: 10
No. of guest comments: 10
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #174 out of 553 hotels in Orlando ranked by guests.
Guest Recommendations
Kentaro from Florham Park, NJ US rated Disney's Old Key West Resort 7 out of 10 on October 01, 2006
"Bell staff stated cabs get lost finding the condo rooms, therefore I walked the half mile to the hospitality center for 2 days until my cab drivers assured me it was "no problem" and as it turned out it wasn't a problem. Internet connection was awful. No wireless either. I went to the front desk for chagne. Only a security guard was evident. When he finished his PC work he offered to get someone for me. I could hear him arguing with a supervisor who didn't believe there wassn't a clerk at the desk. Supervisor comes out, then offers to get someone to help me. Why isn't the desk manned 24/7? If you can't believe your security staff, who can you trust?"
Deborah from Bedford, TX US rated Disney's Old Key West Resort 2 out of 10 on April 22, 2006
"We were surprised at the inconsistency of the service. Some folks were just as you'd expect at a Disney property - superb. While other staff were strangely indifferent and provided service that you'd expect at a Wal-Mart."
Karen from Eden Prairie, MN US rated Disney's Old Key West Resort 6 out of 10 on March 31, 2006
"Pulling into the complex, we expected that our room would also reflect the charm and beauty of the surroundings. We were disappointed with the room. Needs updating-old countertops and cabinets in the kitchenette and bathroom area. Also the room (1110)contained an older microwave and small television set. The air conditioning unit ran like a small jet aircraft engine which frequently interrupt sleep for our family as it would go on and off. We were so dissatisfied with the room that we moved our accomadations to the Contemporary the next day for the remainder of the trip."
Robert from South Lyon, MI US rated Disney's Old Key West Resort 4 out of 10 on February 25, 2006
"We informed the person who checked us in that we were on our 40th wedding anniversary. Then we went to our room and it had two beds after we specified that we needed a king bed and it was a handicap room. We were disappointed because we tried to make this a happy occasion but we had to leave early. It was wrong to charge 244.00 for such a poor room with no view and the beds were so hard that we couldn't sleep. CLYDE GAULT"
Clyde from Ocala, FL US rated Disney's Old Key West Resort 4 out of 10 on October 06, 2005
"When I arrived at the hotel, I had already paid for one night stay , my parents were coming down the next night and they were going to take care of the rest of the charges. I was called numerous times and Informed that it wasnt acceptable to do that. I spoke to different people and it seemed that the right hand didnt know what the left hand was doing. it was eventually taken care of."
Mathias from Chesterfield, MO US rated Disney's Old Key West Resort 7 out of 10 on June 08, 2005
Verified Guest from Forest Hill, MD US rated Disney's Old Key West Resort 9 out of 10 on April 10, 2005
Verified Guest from Walsall, GB rated Disney's Old Key West Resort 8 out of 10 on October 29, 2004
Ellyn from St. Petersburg, FL US rated Disney's Old Key West Resort 8 out of 10 on August 14, 2004
Mary ann from Sellersville, PA US rated Disney's Old Key West Resort 9 out of 10 on January 11, 2004


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Disney's Old Key West Resort

  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Swimming pool
  • Airport shuttle
  • Concierge
  • Massage / Beauty Centre
  • 24 Hour Reception
  • Babysitting / Child Services
  • Golf Course
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • ATM / Cash Machine
  • Meeting Rooms
  • Laundry service
  • Shops
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Child Pool
  • Pool Outdoor
  • Games Available
  • Souvenirs/Gift Shop
  • Self Laundry

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 0:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 0:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Saturday Closing Time 24:00
Saturday Opening Time 0:00
Sunday Closing Time 24:00
Sunday Opening Time 0:00
Thursday Closing Time 24:00
Thursday Opening Time 0:00
Tuesday Closing Time 24:00
Tuesday Opening Time 0:00
Wednesday Closing Time 24:00
Wednesday Opening Time 0:00

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