OverviewCatering to both leisure and business travellers accessing the the Miami International Airport (MIA), which is 5 minutes away by car, this hotel offers a free airport shuttle service. The shuttle runs to and from the airport every 15 to 30 minutes, 24 hours a day.
This hotel is 100% smoke free and all rooms include free Wi-Fi, a 32" flat screen TV, a desk, a sitting area, a coffeemaker and individual climate control. Accessible and low-allergen rooms are also available. Suites provide more spacious accommodations and also include a wet bar and a sofabed. Select suites include a kitchenette, a dining area and a second bathroom.
Guests staying in rooms and suites on the Club Level receive exclusive access to the Club Lounge, which serves a free breakfast, free evening snacks and free beverages.
Self- and valet parking are both available for an additional fee of $15 per day. Along with the free airport shuttle service, this hotel provides free shuttle transportation to destinations within 3 miles of the hotel and to Coral Gables and Coconut Grove in the evenings.
There are multiple on-site dining options at this hotel. The Rickenbacker Restaurant is open daily from 6 am to 10:30 pm, while the Vin Fiz Lounge is open from 5 pm to 1 pm. This property also has a seasonal poolside bar and room service is available 24 hours.
Other on-site amenities include an outdoor pool (open seasonally), a fitness centre, a gift shop, concierge service, 24-hour laundry and dry cleaning service and safe-deposit boxes. Pets under 40 lbs are permitted at no extra charge.
This hotel overlooks the Melreese Golf Course, which is a 10-minute walk away, while the Magic City Casino is a 5-minute drive away. Downtown Miami and Miami Children's Museum are both about 10 to 15 minutes away by car, while Little Havana, the Port of Miami and Bayside Marketplace are all a 15-minute drive away.
The Miami Seaquarium is 20 minutes away by car, while the University of Miami and the South Beach Art Deco District are both about 20 to 25 minutes away by car. (All walking and driving time estimates: Google Maps)
Verified by a front desk agent on September 12, 2013: Pets stay free and free Wi-Fi is available.
The GoodAmong the reviews used for this analysis, many guests seemed impressed with the customer service they received from the front desk. The reception staff were frequently complimented for their friendly and helpful service. One guest described the following experience: "Since this was the last night of our honeymoon, the staff had upgraded us to a beautiful 2-floor suite and had left chocolate-covered strawberries and other fruit in our room." However, there were a couple of complaints about other staff members (see below for more details).
Many guests described their rooms as clean, while a couple of reviewers added that their rooms were quiet and that they had pleasant views of the golf course from their rooms. A couple of guests specifically mentioned that their beds were comfortable.
Many reviewers found the hotel convenient for accessing the airport and downtown Miami, while several guests appreciated the free shuttle service.
Many guests praised the food served at the on-site restaurant and from room service.
A couple of reviewers enjoyed the on-site pool area.
Expedia.ca gave this hotel an average score of 4 out of 5, with 89% of 776 guests recommending the property.
TripAdvisor.ca ranked this hotel #22 out of 132 hotels in Miami, with an average score of 4 out of 5, from 1,289 reviews.
The author called the hotel on September 12, 2013 to verify some information.
