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Westin Diplomat Resort and Spa

This is a 4 star hotel in Hollywood
3555 South Ocean Drive, Hollywood, FL, U.S.A.
Photo 1 - Westin Diplomat Resort and Spa
Beachfront hotel with on-site spa, restaurants, pools and fitness centre
Pros 
  • Free shuttle service to nearby hotel golf course
  • Many guests described their rooms as well appointed
  • Many reviewers found the hotel ideally located for accessing the beach
  • The staff were frequently complimented for their attentive service
  • Many guests enjoyed the on-site pool area
Cons 
  • Several guests complained about paying additional fees for lounge chairs on the beach
  • Several reviewers thought that the prices at the on-site restaurant were expensive
  • A couple of guests thought that the additional fees for parking were expensive ($20 to $25 per night)
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Editor's Analysis

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Updated on Aug 30, 2013
Overview
This property is situated in Hollywood, south of Fort Lauderdale, and features direct beach access. Offering multiple on-site recreational facilities, including tennis courts and golf course access, this property is well suited for guests who prefer a more active vacation experience.

This hotel is 100% smoke free and all rooms include a 36" flat screen TV with in-room movies and video games, a mini-bar, a safe, marble fixtures in the bathrooms and individual climate control. Select rooms also feature a fully furnished private balcony. Suites provide more spacious accommodations and also have a sofabed.

Guests staying in rooms and suites on the Club Floors have exclusive access to the Club Lounge, which features a free continental breakfast, free evening snacks and evening cocktail service.

Free Wi-Fi is available in the lobby, while in-room Wi-Fi and wired Internet are available for an additional fee of $12.95 per day. Self- and valet parking are available on site for an additional fee of $20 per night and $25 per night, respectively. Pets are not permitted.

There are multiple on-site dining options, including fine dining, casual dining, a cafe and two bars/lounges. Room service is also available.

On-site recreational facilities include two outdoor pools, a fitness centre, a spa, tennis courts, free shuttle service to the hotel golf course, athletic shoes and apparel rentals and a marina. Other on-site amenities include meeting space, a business centre, concierge and porter services, a 24-hour front desk, an ATM, dry cleaning/laundry service, luggage storage and safe deposit boxes.

The Diplomat Mall and Hallandale Place Shopping Centre are both 3 minutes away by car, while Gulfstream Park Racing and Casino is a 6-minute drive away. The Hard Rock Hotel and Casino Hollywood and Port Everglades are both about 20 minutes away by car. Anne Kolb Nature Center and the Art and Culture Center of Hollywood are both 8 minutes away by car, while Greynolds Park and Golf Course is a 12-minute drive away.

The Fort Lauderdale-Hollywood International Airport (FLL) is about a 16-minute drive away. (All driving time estimates: Google Maps)
The Good
Many reviewers praised the appearance of the rooms and property in general, among the guest reviews used for this analysis.

The rooms were frequently described as well appointed, with a few guests saying that their rooms were luxurious. A couple of reviewers praised the modern bathroom fixtures, while a few guests found their rooms to be clean. Many reviewers described pleasant views of the beach and city from the guest rooms .One guest said that the view from her room was stunning. A few guests added that the lobby area was well appointed.

Many guests thought that the pool area was beautiful, while a few reviewers said that surrounding grounds were well maintained and pristine. Many reviewers said that the hotel provided convenient access to the beach, while several guests mentioned that the beach was clean and well maintained.

The staff were often complimented by guests for their attentive and professional service. One reviewer said that the staff provided "genuinely warm and upbeat service".

The Bad
Among the reviews sourced for this editorial, most guest concerns stemmed from on-site prices and additional fees.

Several guests complained about paying additional fees for lounge chairs and private cabanas on the beach, while several other reviewers thought that the prices at the on-site restaurants and bars were too expensive. A couple of guests complained about the parking fees ($20 to $25 per night), while one reviewer thought that the room rates were expensive.

While many guests complimented the staff, a few reviewers thought that the staff were slow to respond to their concerns and requests.

A couple of reviewers found the lobby frequently crowded.
Expedia.ca gave this hotel an average score of 4.4 out of 5, with 91% of 586 guests recommending the property.

TripAdvisor.ca ranked this hotel #11 out of 66 hotels in Hollywood, Florida, with an average score of 4 out of 5, from 1,787 reviews.

Guest Reviews

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172.91 USD - 0.00 USD Westin Diplomat Resort and Spa
Rating:
5.5
Mediocre
Ranking:
#8
Out of 37 hotels
Guest Rating Explained
Rating: 5.5 / 10

No. of guest ratings: 1
No. of guest comments: 1
Guest Recommended: No
Popularity Ranking Explained

Rating: #8 out of 37 hotels in Hollywood ranked by guests.
Guest Recommendations
"This hotel continues to charge hidden "resort fee" of $12 per day. I visited this property in 2003 and, upon departure, was outraged to see this hidden charge on my statement. The front desk person was quite rude and refused to remove the charge. She did, however, tell me that others had complained and the company was doing away with the hidden surprise fee within the year. You can imagine my annoyance to see this fee again in 2004. When I complained to the front desk staff I again was greeted with a rude employee who grudgingly removed the charge and told me that she was entering the incident into my "guest profile." What does that mean? That I'm on report? I'll never stay at a Starwood resort again. My biggest complaint is that the fee can easily be added to the quoted room rate. Why have a room rate of $410 per night plus the hidden $12 resort fee. Why not simply quote charge $422? It's deceptive and wrong, in my opinion. It's a tactic to make their already high rates seem somewhat lower and more competitive. I don't like to be tricked."
Michael from Mahopac, NY US rated Westin Diplomat Resort and Spa 4 out of 10 on March 14, 2004

Amenities

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Westin Diplomat Resort and Spa

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Tennis Courts
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Meeting Rooms
  • Laundry service
  • Shops
  • Photocopier
  • Ballroom
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Internet Connection (wireless)
  • Supervised child care/activities
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out
  • Self Laundry

User Contributed Info

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At The Westin Diplomat Resort & Spa, Hollywood, Florida, we offer 952 guest rooms and 106 suites, so your perfect accommodations are right here. With inspiring views of South Florida and access to fresh coastal air, our rooms also include our many standard amenities to ensure your comfort and happiness, from a minibar and in-room video games to 24-hour room service and video check-out. So pamper yourself in the marble Heavenly Bath® with superior bath products for a truly cathartic experience. Then sink into a sumptuously comfortable bed, with pillow top mattress and crisp linens to wake up completely renewed.

For those seeking an even higher level of service, recharge in the 33rd floor Westin Executive Club, offering 10,000 square feet of relaxation and nearly 360 degrees of panoramic views. All rooms on the club floors as well as our Presidential Suites have access to The Club, with its own concierge, complimentary continental breakfast, evening cocktail service, and complimentary hors d'oeuvres. Please note - this amenity is available to Club floor rooms and Presidential suite guests

Category Accommodation and Food Services
Fax (954) 602-7000
Listing Type Place
Neighbourhood South Florida
Number of Floors 33
Number of Rooms 1058
Number of Suites 106
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Email diplomatinfo@westin.com
Place Status Open at this location
Postal Code 33019
Public Access Open to the General Public
Telephone (954) 602-6000
Toll-free 1-888-627-9057
WiFi Paid


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Published 07.07.2014
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