OverviewLocated about a 3-minute walk from Metro Center Station and a 5-minute drive from Washington D.C.'s city centre, the Grand Hyatt Hotel Washington D.C. is suitable for business or vacation travellers who prefer a centrally located hotel with easy access to public transit, on-site dining and meeting/banquet space.
Each of the hotel's air-conditioned guest rooms offers cable TV, an iPod docking station, a coffeemaker, a desk, a daily newspaper, an iron and ironing board and a hair dryer. Rooms with a bathrobe for each guest are also available and the hotel is wheelchair accessible. In-room Wi-Fi is an additional $10.99 per day.
Hotel amenities include an indoor pool, a fitness centre, meeting/banquet space, a business centre, a sports bar, a Starbucks, a gift shop and laundry services. Parking is $45 per day and pets are not allowed.
On-site dining is offered at The Grand Cafe and Zephyr Deli (open for breakfast and lunch daily) and Cure Bar & Bistro, which serves lunch and dinner daily.
The Verizon Center is a 6-minute walk from the hotel, while the White House can be found roughly 12 minutes away on foot. Gallery Place offers shopping 6 minutes away via public transit and Ronald Reagan Washington National Airport (DCA) is a 15-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Wi-Fi $10.99/day, parking $45/day, pets not permitted, wheelchair accessible. (Call Date: September 13, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location and rooms.
Many guests were pleased with the level of customer service they received, and characterized the staff as friendly, helpful, attentive and professional. Guests also remarked that the staff's check-in service was efficient. One patron remarked, "We were promptly and efficiently checked in and welcomed to the hotel. The staff were very polite and courteous. At no time was anything too much trouble for them".
The hotel's location was praised by numerous patrons. They found it close to the White House, public transit, museums, shopping, restaurants, Chinatown, attractions and the airport.
Several reviewers enjoyed the hotel's accommodations. They described their rooms as clean, spacious, quiet, modern and well equipped, with comfortable beds.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the value and noise transfer.
Some guests were disappointed with the hotel's value. They found the added fees for Wi-Fi and parking to be expensive, and also felt the hotel's food prices and rates were overpriced.
A few lodgers complained of noise disturbances during their stay. They reported noise from guests in adjacent rooms and the hallways, as well as noisy in-room air conditioning.
Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 95% recommendation rate from 2,430 reviews.
TripAdvisor.com guest reviews ranked the hotel #69 of 126 Washington D.C. hotels with an average rating of 4 out of 5 from 1,320 reviews.
Booking.com guest reviews rated the hotel 8.8 out of 10 from 28 reviews.
The author called the hotel on September 12, 2013 to verify some information.
