OverviewLocated about a 5-minute drive from Denver's city centre and Highway 287, the TownePlace Suites Denver Downtown is suitable for business or vacation travellers who prefer a centrally located hotel with extended kitchen amenities, a free breakfast and easy highway access.
This hotel has 122 air-conditioned guest rooms, each offering free Wi-Fi, cable TV, a full kitchen (with a dishwasher), a living area with a sofabed, a dining area, an iron and ironing board, a hair dryer and a desk. Rooms with a separate bedroom are also available and the hotel is wheelchair accessible.
Hotel amenities include a fitness room, a business centre, guest laundry, a free continental breakfast and free parking. Pets are permitted for an additional $100 per pet, per stay.
Safeway can be found about a 5-minute drive from the hotel, while Cherry Creek Shopping Center can be found 10 minutes away via public transit. Denver Health Medical Center is within a 5-minute walk of the hotel and Denver International Airport (DEN) is a 40-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $100/pet/stay, wheelchair accessible. (Call Date: September 3, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff and rooms.
The hotel's location was enjoyed by many reviewers. They found it close to downtown Denver, restaurants, shopping, Denver Health Medical Center, public transit, Denver Art Museum, Denver Civic Center and Cherry Creek Bike Trail.
Numerous guests praised the hotel's staff, characterizing them as friendly, helpful, attentive and professional. One patron noted, "For my experience, the manager and assistant manager were at the desk and checked me in. They were extraordinarily gracious, allowing me to check in about 3 hours before check in. They asked me if I needed anything and offered me a complimentary beverage. I haven't had that kind of service in a higher tier Marriott so I was definitely impressed".
Several lodgers were pleased with their accommodations at the hotel. They described their rooms as clean, quiet, spacious and well equipped, with comfortable beds and great mountain views. There were, however, some noise complaints (see below for more details).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about noise transfer and the breakfast.
A few lodgers complained of noise disturbances during their stay. They reported noise in rooms located near the elevator, as well as noise from guests in adjacent rooms and the hallways.
The hotel's breakfast was a source of complaint for a few guests of the hotel. They reported no hot items, and found there were not enough tables in the breakfast area for all guests partaking.
Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 96% recommendation rate from 271 reviews.
Hotels.com guest reviews rated the hotel 4.2 out of 5 from 149 reviews.
TripAdvisor.com guest reviews ranked the hotel #67 of 144 Denver hotels with an average rating of 4 out of 5 from 134 reviews.
The author called the hotel on September 3, 2013 to verify some information.
