OverviewLocated about a 4-minute drive from Mineta San Jose International Airport (SJC) and a 1-minute drive from the nearest Highway 101 on-ramp, the Extended Stay Deluxe San Jose is geared towards air or car travellers who prefer a hotel with extended kitchen amenities, easy highway access and a free airport shuttle.
Each of the hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, a full kitchen, a coffeemaker, an iron and ironing board, a jetted tub, a desk and a sitting area. The hotel is wheelchair accessible.
Hotel amenities include an outdoor pool, fitness facilities, a business centre, guest laundry, vending machines, free parking and complimentary breakfasts to-go. A free round-trip airport shuttle and area shuttle are offered (please contact the hotel for details). A maximum of two pets per room are permitted for an additional $25 per pet, per day.
Full-service housekeeping is provided once a week for stays of eight days or longer, while linens and towels are available at the front desk upon request. For $5 per time, staff will empty trash bins, make the bed(s), replace dirty towels and replenish toiletries. For an additional $10, full-service housekeeping is also available. Guests are responsible for washing dishes.
The HP Pavilion is about an 8-minute drive from the hotel, while the Great Mall of the Bay Area and San Jose Convention Center can both be found 10 minutes away by car. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $25/pet/day, wheelchair accessible. (Call Date: September 16, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, rooms and value.
Many lodgers were pleased with the hotel's location. They described it as easily accessible, and close to the airport, highway access, downtown San Jose, nightlife, restaurants and public transit.
Numerous reviewers praised their accommodations. They described their rooms as well equipped, clean, quiet, spacious and modern, with comfortable beds and good Wi-Fi. A few reviewers had complaints about their lodgings, however (see below).
The hotel's value was complimented by several guests, who described the rates as reasonable and economical. Patrons also cited the kitchen facilities as adding to the hotel's overall value.
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the breakfast and the rooms.
Some reviewers were disappointed with the hotel's breakfast. They described it as average, with a limited selection and mediocre quality.
Although many guests were pleased with their well-equipped and spacious rooms, a few lodgers were disappointed with their accommodations. They reported worn carpets, some cleaning issues, noisy air conditioning, noise from guests in adjacent rooms and a lack of toiletries and kitchen utensils.
Hotels.com guest reviews rated the hotel 3.5 out of 5 from 84 reviews
Expedia.ca guest reviews rated the hotel 3.5 out of 5 with an 82% recommendation rate from 80 reviews.
TripAdvisor.com guest reviews ranked the hotel #48 of 72 San Jose hotels with an average rating of 3 out of 5 from 27 reviews.
The author called the hotel on September 16, 2013 to verify some information.
