OverviewLocated roughly a 4-minute drive from San Francisco's city centre and Highway 101 in San Francisco's SoMa District, Hotel Zetta San Francisco is geared towards business or vacation travellers who prefer a centrally located boutique-style hotel with meeting/banquet space, on-site dining and easy highway access.
Each of this smoke-free hotel's guest rooms and suites offers air conditioning, free Wi-Fi, cable TV, a coffeemaker, a desk, a bathrobe for each guest and a hair dryer. Rooms with a dining table, a wet bar and a sitting area with a sofabed are also available, and the hotel is wheelchair accessible.
The hotel also offers a fitness centre, massage services, a games room, meeting/banquet space, a business centre, laundry services, a bar and on-site dining at The Cavalier (serving breakfast, lunch and dinner daily) and S&R Lounge, which serves breakfast and lunch daily. Valet parking is available for $50 per day and one dog per room is permitted for an additional $75 per stay.
Westfield San Francisco Centre is located across the street from the hotel, while Moscone Convention Center can be found roughly 9 minutes away on foot. The Metro Powell Station/Downtown cable car stop is a 2-minute walk away, and San Francisco International Airport (SFO) is about a 17-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, valet parking $50/night, 1 dog/room $75/stay, wheelchair accessible. (Call Date: December 25, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location and rooms.
The hotel's staff were the source of many compliments by lodgers, who found them professional, attentive, efficient and helpful with directions and dining recommendations. One patron remarked, "The staff is young, vibrant, cheerful and the most helpful I have encountered in a long time. Smiles are on the faces of each group that you meet from the doormen, to the front desk to the bell captain and wait staff".
Numerous reviewers praised the hotel's downtown location. They described it as central and close to shopping, restaurants, public transit, Union Square and Fisherman's Wharf.
Several guests enjoyed the hotel's accommodations. They found their rooms to be clean, spacious, quiet, modern and beautifully designed, with comfortable beds. A few travellers had complaints about their rooms, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the hotel's value and rooms.
Some guests were disappointed with the hotel's value. They found the room rates, food costs and parking fee to be expensive, and also reported having to pay for the in-room coffee.
Although the majority of lodgers were pleased with their clean and modern rooms, a few guests had complaints. They reported small rooms with poor views and noisy air-conditioning units, as well as noise transfer from guests in adjacent rooms and the hallways.
Booking.com guest reviews rated the hotel 8.7 out of 10 from 277 reviews.
TripAdvisor.com guest reviews ranked the hotel #26 of 235 San Francisco hotels with an average rating of 4.5 out of 5 from 136 reviews.
Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 94% recommendation rate from 80 reviews.
The author called the hotel on December 25, 2013 to verify some information.
