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Hotel Zetta San Francisco

This is a 4 star hotel in San Francisco
55 Fifth Street, San Francisco, CA, U.S.A.
Photo 1 - Hotel Zetta San Francisco
Downtown San Francisco, free Wi-Fi, great staff, clean/modern rooms, parking extra
  • Free Wi-Fi
  • Numerous guests were pleased with the level of customer service they received during their stay
  • The hotel's location was praised for its downtown locale and proximity to shopping and public transit
  • Several reviewers enjoyed their clean and modern rooms
  • The hotel's rates and parking fees were considered overpriced by a few reviewers
  • A few guests complained of small rooms and noise transfer
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Editor's Analysis

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Updated on Jan 6, 2014
Located roughly a 4-minute drive from San Francisco's city centre and Highway 101 in San Francisco's SoMa District, Hotel Zetta San Francisco is geared towards business or vacation travellers who prefer a centrally located boutique-style hotel with meeting/banquet space, on-site dining and easy highway access.

Each of this smoke-free hotel's guest rooms and suites offers air conditioning, free Wi-Fi, cable TV, a coffeemaker, a desk, a bathrobe for each guest and a hair dryer. Rooms with a dining table, a wet bar and a sitting area with a sofabed are also available, and the hotel is wheelchair accessible.

The hotel also offers a fitness centre, massage services, a games room, meeting/banquet space, a business centre, laundry services, a bar and on-site dining at The Cavalier (serving breakfast, lunch and dinner daily) and S&R Lounge, which serves breakfast and lunch daily. Valet parking is available for $50 per day and one dog per room is permitted for an additional $75 per stay.

Westfield San Francisco Centre is located across the street from the hotel, while Moscone Convention Center can be found roughly 9 minutes away on foot. The Metro Powell Station/Downtown cable car stop is a 2-minute walk away, and San Francisco International Airport (SFO) is about a 17-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, valet parking $50/night, 1 dog/room $75/stay, wheelchair accessible. (Call Date: December 25, 2013)

The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location and rooms.

The hotel's staff were the source of many compliments by lodgers, who found them professional, attentive, efficient and helpful with directions and dining recommendations. One patron remarked, "The staff is young, vibrant, cheerful and the most helpful I have encountered in a long time. Smiles are on the faces of each group that you meet from the doormen, to the front desk to the bell captain and wait staff".

Numerous reviewers praised the hotel's downtown location. They described it as central and close to shopping, restaurants, public transit, Union Square and Fisherman's Wharf.

Several guests enjoyed the hotel's accommodations. They found their rooms to be clean, spacious, quiet, modern and beautifully designed, with comfortable beds. A few travellers had complaints about their rooms, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the hotel's value and rooms.

Some guests were disappointed with the hotel's value. They found the room rates, food costs and parking fee to be expensive, and also reported having to pay for the in-room coffee.

Although the majority of lodgers were pleased with their clean and modern rooms, a few guests had complaints. They reported small rooms with poor views and noisy air-conditioning units, as well as noise transfer from guests in adjacent rooms and the hallways. guest reviews rated the hotel 8.7 out of 10 from 277 reviews. guest reviews ranked the hotel #26 of 235 San Francisco hotels with an average rating of 4.5 out of 5 from 136 reviews. guest reviews rated the hotel 4.2 out of 5 with a 94% recommendation rate from 80 reviews.

The author called the hotel on December 25, 2013 to verify some information.

Guest Reviews

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218.62 USD - 0.00 USD Hotel Zetta San Francisco
Out of 214 hotels
Guest Rating Explained
Rating: 7.2 / 10

No. of guest ratings: 4
No. of guest comments: 4
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #4 out of 214 hotels in San Francisco ranked by guests.
Guest Recommendations
"This hotel is in an awesome location, less than a block from all modes of transportation through SF. There is a shopping center around the corner that has a lot of shops and some restaurants. You can walk to Chinatown and North Beach in 10 minutes. Hotel was great only advice, do not take your car here, valet is $30.00 per day and they take forever to get your car out for you!"
Melissa from San Diego, CA US rated Hotel Zetta San Francisco 9 out of 10 on September 18, 2006
Clare from Guildford Surrey, GB rated Hotel Zetta San Francisco 9 out of 10 on August 26, 2004
Chyresse from Sacramento, CA US rated Hotel Zetta San Francisco 9 out of 10 on May 23, 2004
Stephen from Elkridge, MD US rated Hotel Zetta San Francisco 10 out of 10 on December 17, 2003


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Hotel Zetta San Francisco

  • Business Center
  • Room Service
  • High-speed Internet
  • Restaurant
  • Parking
  • Pet Friendly
  • Concierge
  • Valet Parking
  • Massage / Beauty Centre
  • Air Conditioned
  • Conference Room(s)
  • Safe-Deposit Box
  • Mini Bar
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Billiards
  • Photocopier
  • Desk
  • Massage
  • Internet Connection (wireless)
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Games Available
  • Shoe Shine

User Contributed Info

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Category Accommodation and Food Services
Friday Closing Time 24:00
Friday Opening Time 00:00
General Property Info 24 hr Service
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 00:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Status Open at this location
Postal Code 94103
Public Access Open to the General Public
Saturday Closing Time 24:00
Saturday Opening Time 00:00
Sunday Closing Time 24:00
Sunday Opening Time 00:00
Telephone (415) 974-6285
Thursday Closing Time 24:00
Thursday Opening Time 00:00
Tuesday Closing Time 24:00
Tuesday Opening Time 00:00
Wednesday Closing Time 24:00
Wednesday Opening Time 00:00

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Published 09.01.2015
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