Located about a 1-minute drive from the nearest Highway 110 on-ramp in downtown Los Angeles, The Westin Bonaventure Hotel & Suites is suitable for business or vacation travellers who prefer a pet-friendly and centrally located hotel with on-site dining, meeting/banquet space and easy highway access.
Each of this hotel's air-conditioned guest rooms and suites offers cable TV, a coffeemaker, a mini-fridge, a laptop safe, an iron and ironing board, a desk and a hair dryer. Rooms with a separate bedroom, a living room with a sofabed and a wet bar are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is an additional $12.95 per day.
Hotel amenities include an outdoor pool, a sauna, fitness facilities, meeting/banquet space, a bar, a coffee shop, a business centre, a hair salon, gift shops, in-room spa services and laundry services. Parking is $40 per day and dogs up to 40 lbs are permitted free of charge.
On-site dining is offered at L.A. Prime Steak House (serving dinner daily) and Lakeview Bistro, which serves breakfast and lunch daily.
Los Angeles Convention Center is about a 5-minute drive away, while Los Angeles Mall can be found 15 minutes away via public transit. The Staples Center is a 20-minute walk or 5-minute drive from the hotel and Los Angeles International Airport (LAX) is roughly 20 minutes away by car. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Wi-Fi $12.95/day, parking $40/day, dogs up to 40 lbs permitted free, wheelchair accessible. (Call Date: September 5, 2013)
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, rooms and staff.
The hotel's location was praised by numerous guests. They described it as downtown, and close to highway access, the Staples Center, public transit, Dodgers Stadium, the financial district, shopping, Universal Studios and the beach.
Many lodgers enjoyed their accommodations at the hotel. They described their rooms as clean, spacious and well equipped, with great city views and comfortable beds and linens. A few guests found their rooms to be too small, however.
Several reviewers were pleased with the level of customer service they received, characterizing the staff as friendly, accommodating and professional. One patron remarked, "Staff was VERY helpful - this place is HUGE and every time we turned around, someone was there to help us out and let us know where we were going. Smiles all the way around".
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the added costs.
Some guests were disappointed with the extra costs they incurred while staying at the hotel. They found the parking and Wi-Fi fees to be expensive, and also complained the restaurants were overpriced.
TripAdvisor.com guest reviews ranked the hotel #67 of 307 Los Angeles hotels with an average rating of 3.5 out of 5 from 1,336 reviews.
Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 91% recommendation rate from 330 reviews.
Booking.com guest reviews rated the hotel 8.4 out of 10 from 28 reviews.
The author called the hotel on September 5, 2013 to verify some information.