OverviewLocated about an 8-minute drive from Los Angeles' city centre and a 4-minute walk from Westlake/MacArthur Park Metro Station, the Holiday Inn Express Los Angeles Downtown West is suitable for travellers who require a centrally located hotel with a free breakfast, a fitness centre and easy access to public transit.
Each of this hotel's air-conditioned guest rooms and suites offers free Wi-Fi, cable TV, a mini-fridge, a coffeemaker, a desk, an in-room safe, a hair dryer and an iron and ironing board. Rooms with a separate bedroom, a living area with a sofabed, a microwave and a jetted tub are also available, and the hotel is wheelchair accessible.
Hotel amenities include a hot tub, a fitness centre, a yoga area, a business centre, meeting space, free parking and a free breakfast. A free area shuttle is also offered (please contact the hotel for details). Pets are not permitted and all rooms are non-smoking.
The Los Angeles Convention Center is roughly a 7-minute drive away, while Los Angeles Mall is 8 minutes away by car. The Staples Center is about a 6-minute drive from the hotel and Los Angeles International Airport (LAX) is a 25-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: November 5, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, location and rooms.
The hotel's staff were the source of many compliments by reviewers, who characterized them as friendly, helpful, attentive and professional.
Numerous guests were pleased with the hotel's location. They found it close to Santa Monica Beach, Hollywood, Dodger Stadium, the Staples Center, MacArthur Park, Los Angeles Convention Center and public transit. Some patrons had complaints about the hotel's neighbourhood, however (see below).
Several patrons enjoyed the hotel's accommodations. They described their rooms as clean, quiet, spacious, modern, updated and well equipped, with comfortable beds and pillows. A few travellers had complaints about their lodgings, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the hotel's neighbourhood and rooms.
Although the majority of guests were pleased with the hotel's proximity to attractions, some reviewers were concerned with the hotel's surrounding area. They described it as rundown, sketchy, unsafe and rough.
While several patrons enjoyed their clean and well-equipped rooms, a few lodgers had complaints. They reported spotty Wi-Fi as well as street noise and noise from guests in adjacent rooms.
Expedia.ca guest reviews rated the hotel 3.7 out of 5 with an 80% recommendation rate from 143 reviews.
TripAdvisor.com guest reviews ranked the hotel #126 of 310 Los Angeles hotels with an average rating of 3.5 out of 5 from 62 reviews.
Booking.com guest reviews rated the hotel 7.6 out of 10 from 44 reviews.
The author called the hotel on November 5, 2013 to verify some information.
