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Holiday Inn Express Hotel & Suites Scottsdale

This is a 2 star hotel in Scottsdale
3131 North Scottsdale Road, Scottsdale, AZ, U.S.A.
Photo 1 - Holiday Inn Express Hotel & Suites Scottsdale
3-min. drive from city centre, free breakfast & area shuttle, good rates & rooms
  • Free Wi-Fi, free airport/area shuttle, free breakfast, free parking
  • Many guests were pleased with the hotel's reasonable rates and good value
  • The hotel's staff were praised for their helpful and efficient service
  • Several lodgers enjoyed the quality and variety of the free breakfast
  • A few guests reported uncomfortable beds and worn carpets
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Editor's Analysis

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Updated on Nov 22, 2013
Located about a 3-minute drive from Scottsdale's city centre and a 6-minute drive from the nearest Highway 101 on-ramp, the Holiday Inn Express Hotel & Suites Scottsdale is suitable for travellers who require a pet-friendly and centrally located hotel with a free breakfast, a free airport shuttle and easy highway access.

Each of this smoke-free hotel's air-conditioned suites offers free Wi-Fi, cable TV, a separate bedroom, a living room with a sofabed, a coffeemaker, a mini-fridge, a microwave, a desk, an iron and ironing board and a hair dryer. Rooms with a full kitchen, a jetted tub and a dining table are also available, as are wheelchair-accessible rooms.

Hotel amenities include an outdoor pool, a hot tub, a fitness centre, a meeting room, a business centre, guest laundry, a gift shop, free parking and a free breakfast. A free airport and area shuttle is offered (please contact the hotel for details) as is a free happy hour reception Tuesdays through Saturdays. Pets are permitted free of charge with a refundable deposit of $50.

Scottsdale Stadium can be found about 10 minutes away on foot, while Scottsdale Fashion Square is a 4-minute drive from the hotel. Scottsdale Parada Expo Center is a 2-minute walk away and Phoenix Sky Harbor International Airport (OBK) is 16 minutes away by car. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets free with $50 refundable deposit, wheelchair accessible. (Call Date: November 15, 2013)

The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's value, staff, breakfast and rooms.

Numerous guests were pleased with the hotel's value. They described the rates as affordable, great and reasonable, and also cited the free breakfast and free area shuttle as adding to the hotel's overall worth. One patron noted, "Value in Scottsdale can be hard to find and I would definitely stay here again as I thought the value for the amount of space was great".

The hotel's staff were the source of many compliments by reviewers, who found them to be friendly, efficient at check in and helpful with directions. One guest remarked, "Really exceptional service, from check-in to evening reception to check-out. Annie at the front desk went above and beyond, as did everyone else! For a Holiday Inn Express, this was a resort-level experience".

The hotel's breakfast was praised by several lodgers, who described it as excellent, fresh, delicious and frequently replenished, with a clean dining area and friendly staff. One reviewer stated, "The complimentary breakfast, which is included is more than ample. You can make pancakes, there are fresh eggs, sausage or bacon, biscuits and gravy, cereal, juices and coffee everywhere. The attendant is always there making sure items stay hot".

Several travellers enjoyed their accommodations at the hotel. They found their rooms to be clean, spacious, well equipped and quiet, with good Wi-Fi. A few patrons complained about their rooms, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the hotel's rooms.

Although the majority of reviewers were pleased with their clean and spacious rooms, a few guests had complaints. They reported small bathrooms, worn carpets, uncomfortable beds and sofabeds and noisy air conditioning. guest reviews ranked the hotel #8 of 79 Scottdale hotels with an average rating of 4.5 out of 5 from 369 reviews. guest reviews rated the hotel 4.6 out of 5 with a 96% recommendation rate from 286 reviews. guest reviews rated the hotel 8.9 out of 10 from 41 reviews.

The author called the hotel on November 15, 2013 to verify some information.

Guest Reviews

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145.39 USD - 0.00 USD Holiday Inn Express Hotel & Suites Scottsdale
Out of 57 hotels
Guest Rating Explained
Rating: 7.2 / 10

No. of guest ratings: 9
No. of guest comments: 9
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #3 out of 57 hotels in Scottsdale ranked by guests.
Guest Recommendations
Verified Guest from Cottonwood, AZ US rated Holiday Inn Express Hotel & Suites Scottsdale 8 out of 10 on October 10, 2010
Verified Guest from Austin, TX US rated Holiday Inn Express Hotel & Suites Scottsdale 10 out of 10 on June 04, 2010
"The staff was wonderful. They were so helpful and courteous. We enjoyed our stay very much, and always stay there when we visit the Phoenix area!!"
Judy from Las Cruces, NM US rated Holiday Inn Express Hotel & Suites Scottsdale 10 out of 10 on August 16, 2009
"Initially I had a lock problem on the room's door. There were no phones in the hallway to call the front desk. I had to haul my luggage from the 3rd floor back down to the front desk. However, the staff was especially accomodating once I brought it to their attention. The late checkout at no extra cost was greatly appreciated, and the breakfast was good. The only thing i really did NOT like was the fact that the shower and toilet were in the same room with no fan. Other than that, it was a good hotel for the money."
Jonathan from Tucson, AZ US rated Holiday Inn Express Hotel & Suites Scottsdale 9 out of 10 on June 03, 2006
Oscar from Chihuahua, MX rated Holiday Inn Express Hotel & Suites Scottsdale 8 out of 10 on March 21, 2006
"I made arrangements for an early wake-up call at the front desk the night before. The wake-up call never came, and I was late for a very important meeting. Not good."
Russ from Tucson, AZ US rated Holiday Inn Express Hotel & Suites Scottsdale 5 out of 10 on May 19, 2004
"NO COLD WATER FOR SHOWER OR BATH, DID A LOT OF DANCING IN ORDER NOT GET BURNED!!!! Air conditioner VERY noicy. We left after two nights, forfiting extra night paid!!!"
Fred from Capistrano Beach, CA US rated Holiday Inn Express Hotel & Suites Scottsdale 3 out of 10 on May 05, 2004
"fix sinks,make light switch to bedroom more accessable."
Matthew from Yuma, AZ US rated Holiday Inn Express Hotel & Suites Scottsdale 8 out of 10 on March 16, 2004
Kurt from Bizmard, ND US rated Holiday Inn Express Hotel & Suites Scottsdale 8 out of 10 on October 27, 2003


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Holiday Inn Express Hotel & Suites Scottsdale

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Pet Friendly
  • Airport shuttle
  • Concierge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Golf Course
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Photocopier
  • Desk
  • Jacuzzi
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Child Pool
  • Outdoor heated pool
  • Executive Floor
  • Souvenirs/Gift Shop
  • Ice Machine
  • Express Check-In/Check-Out
  • Self Laundry

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Published 09.01.2015
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