Overview
Located about a 3-minute drive from Scottsdale's city centre and a 6-minute drive from the nearest Highway 101 on-ramp, the Holiday Inn Express Hotel & Suites Scottsdale is suitable for travellers who require a pet-friendly and centrally located hotel with a free breakfast, a free airport shuttle and easy highway access.
Each of this smoke-free hotel's air-conditioned suites offers free Wi-Fi, cable TV, a separate bedroom, a living room with a sofabed, a coffeemaker, a mini-fridge, a microwave, a desk, an iron and ironing board and a hair dryer. Rooms with a full kitchen, a jetted tub and a dining table are also available, as are wheelchair-accessible rooms.
Hotel amenities include an outdoor pool, a hot tub, a fitness centre, a meeting room, a business centre, guest laundry, a gift shop, free parking and a free breakfast. A free airport and area shuttle is offered (please contact the hotel for details) as is a free happy hour reception Tuesdays through Saturdays. Pets are permitted free of charge with a refundable deposit of $50.
Scottsdale Stadium can be found about 10 minutes away on foot, while Scottsdale Fashion Square is a 4-minute drive from the hotel. Scottsdale Parada Expo Center is a 2-minute walk away and Phoenix Sky Harbor International Airport (OBK) is 16 minutes away by car. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets free with $50 refundable deposit, wheelchair accessible. (Call Date: November 15, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's value, staff, breakfast and rooms.
Numerous guests were pleased with the hotel's value. They described the rates as affordable, great and reasonable, and also cited the free breakfast and free area shuttle as adding to the hotel's overall worth. One patron noted, "Value in Scottsdale can be hard to find and I would definitely stay here again as I thought the value for the amount of space was great".
The hotel's staff were the source of many compliments by reviewers, who found them to be friendly, efficient at check in and helpful with directions. One guest remarked, "Really exceptional service, from check-in to evening reception to check-out. Annie at the front desk went above and beyond, as did everyone else! For a Holiday Inn Express, this was a resort-level experience".
The hotel's breakfast was praised by several lodgers, who described it as excellent, fresh, delicious and frequently replenished, with a clean dining area and friendly staff. One reviewer stated, "The complimentary breakfast, which is included is more than ample. You can make pancakes, there are fresh eggs, sausage or bacon, biscuits and gravy, cereal, juices and coffee everywhere. The attendant is always there making sure items stay hot".
Several travellers enjoyed their accommodations at the hotel. They found their rooms to be clean, spacious, well equipped and quiet, with good Wi-Fi. A few patrons complained about their rooms, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the hotel's rooms.
Although the majority of reviewers were pleased with their clean and spacious rooms, a few guests had complaints. They reported small bathrooms, worn carpets, uncomfortable beds and sofabeds and noisy air conditioning.
TripAdvisor.com guest reviews ranked the hotel #8 of 79 Scottdale hotels with an average rating of 4.5 out of 5 from 369 reviews.
Expedia.ca guest reviews rated the hotel 4.6 out of 5 with a 96% recommendation rate from 286 reviews.
Booking.com guest reviews rated the hotel 8.9 out of 10 from 41 reviews.
The author called the hotel on November 15, 2013 to verify some information.
