OverviewThe Holiday Inn Express Phoenix Downtown, situated in Phoenix, AZ, is located 7 minutes away by car from the Arizona Center.
In this hotel, both pets and smoking are not allowed. There are three floors with 90 rooms.
Each room includes free Wi-Fi, air conditioning, a refrigerator, daily housekeeping, an ironing board with an iron, a microwave, a phone with voicemail and wake-up calls available, a coffeemaker, a hair dryer and a desk.
In the Holiday Inn Express Phoenix Downtown, free parking and free breakfast are available. There is an outdoor pool, a hot tub, fitness facilities, a picnic area, gift shops and shopping.
For the guest's needs, available is a business center, a safe at the front desk, express check-in/out, a technology support staff, luggage storage, secretarial services, laundry facilities, a staff capable of speaking multiple languages, a laundry service with dry cleaning available, event catering and meeting and conference space.
Some places that guests staying at the Holiday Inn Express Phoenix Downtown may want to visit include the Phoenix Convention Center, which is 2 minutes away by car, Chase Field, which is 5 minutes away by car, the Christown Spectrum Mall, which is 13 minutes away by car, the U.S. Airways Center, which is 4 minutes away by car, the Arizona Capitol Museum, which is 9 minutes away by car, and the Phoenix Sky Harbor International Airport (PHX), which is 10 minutes away by car. (All transportation time estimates sourced from Google Maps).
The GoodMost reviews of this hotel sourced for this analysis were very positive. Even the reviews that had some complaints were generally positive, with guests who were happy overall with their stays.
Many guests claimed that the location was one of the best aspects of this hotel, as the hotel is within a close proximity of places such as Chase Field and the airport.
Many guests were satisfied with the quality of the staff, with these guests speaking very highly about some of the staff by calling them efficient, attentive and friendly.
Many guests described their rooms as clean, comfortable and spacious. However, there were a few room-related complaints (see below for more details).
Many guests felt that the value of the hotel was good, and that they were satisfied with the amount they paid considering the quality they received. However, there were also some complaints about overall value (see below for more details).
Many guests enjoyed the complimentary breakfast, and described the food as both hot and tasty. However, there were a couple of complaints about the breakfast (see below).
The Bad
As noted above, most reviews of this hotel that were sourced for this article were very positive. However, there were a few reoccurring complaints, most of which came from reviewers who were still satisfied with their stays overall.
A few reviewers reported noise that was bothersome enough to disturb their sleep. One reviewer mentioned being able to hear nearby construction, and posited that the hotel might not be well insulated. A few reviewers were frequently disturbed by doors slamming in the hallways.
A few guests mentioned that the hotel was showing a bit of wear. One reviewer specifically mentioned the carpets in the hallways, and another reviewer thought that the rooms had a dated feel. A couple of reviewers mentioned that their rooms smelled strongly of cleaning fluids.
Although many guests mentioned that their beds were comfortable, a few guests did have issues with the beds. Some of these guests complained of uncomfortable and scratchy bedding, and at least one guest felt the mattress was much too hard.
A few guests also complained about the bathroom door. It was described as awkward and very heavy, and one reviewer mentioned a broken lock.
Although most guests were very happy with the free breakfast, a few felt it was only adequate or were quite dissatisfied with it. In addition, although many guests praised the value of the hotel, there were also some complaints about overall value. This may vary depending on the time of stay, as rates will vary.
Expedia.com guests rated this hotel 4.5 out of 5 and 95% of guests recommended it based on 150 reviews.
Hotels.com guests rated this hotel 4.5 out of 5 based on 141 reviews.
TripAdvisor.com ranked this hotel #46 of 177 Phoenix hotels, with an average rating of 4 out of 5 based on 79 reviews.
