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Extended Stay Deluxe Phoenix/Biltmore

This is a 3 star hotel in Phoenix
5235 N. 16th Street, Phoenix, AZ, U.S.A.
Photo 1 - Extended Stay Deluxe Phoenix/Biltmore
Good rates and service, close to highway, free breakfast to go
Pros 
  • Free Wi-Fi, free grab-and-go breakfast, free parking
  • Many guests were pleased with the hotel's reasonable rates and good value
  • The hotel's proximity to the highway and restaurants was praised
  • Several lodgers were pleased with the level of customer service they received
  • The hotel's rooms were found to be clean and well equipped by several guests
Cons 
  • Some reviewers reported worn rooms and broken fixtures
  • The hotel's common areas were found to be dirty and unkempt by a few guests
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Editor's Analysis

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Updated on Jul 24, 2013
Overview
Located about a 2-minute drive from the nearest Highway 51 on-ramp and about a 13-minute drive from Phoenix's city centre, the Extended Stay America (formerly Extended Stay Deluxe) Phoenix/Biltmore is geared towards business or leisure travellers who require long- or short-term accommodations with a kitchen, easy highway access and an outdoor pool.

This hotel has 111 air-conditioned studios, each offering free Wi-Fi, cable TV, a coffeemaker, a full kitchen, a sitting area, a desk, a hair dryer and an iron and ironing board. This hotel does not offer wheelchair-accessible rooms. 

Hotel amenities include an outdoor pool, a hot tub, fitness facilities, a business centre, guest laundry facilities, a free grab-and-go breakfast and free parking. Pets are permitted for an additional $25 per pet, per day.

Full-service housekeeping is provided once a week for stays of eight days or longer, while towels and linens are available at the front desk as needed. For an additional free of $10, full-service housekeeping is also available. For $5 per time, staff will empty trash bins, make the bed(s), replace dirty towels and replenish toiletries. Guests are responsible for washing dishes.

5 & Diner is located across the street from the hotel, while Arizona Biltmore Golf Club is about a 5-minute drive eastward. Biltmore Fashion Park offers shopping roughly a 6-minute drive east, and Phoenix Sky Harbor International Airport (PHX) is 15-minute drive southeast. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $25/pet/day, not wheelchair accessible. (Call Date: July 18, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's value, location, staff and rooms.

Many guests were pleased with the hotel's value, describing the rates as excellent, budget friendly and reasonable.

Numerous lodgers enjoyed the hotel's location, finding it to be close to the airport, shopping, highway access and restaurants.

Several reviewers praised the hotel's staff. They were characterized as accommodating, helpful and knowledgeable. They were said to provide efficient check-in services.

The hotel's accommodations were also praised by several guests, who described their rooms as well equipped, clean and spacious, with comfortable beds. It should be noted, however, that some lodgers were disappointed with their rooms (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms and the common areas.

While several reviewers were pleased with their clean and well-equipped rooms, some guests had complaints. They reported worn carpets in need of replacement, worn furniture, broken fixtures, old TVs, cigarette odours in non-smoking rooms and not enough kitchen utensils provided.

A few lodgers complained about the hotel's common areas, most notably the lobby and hallways. They described dirty and stained carpets, odours and garbage that needed to be removed.
Expedia.ca guest reviews rated the hotel 3.5 out of 5 with a 77% recommendation rate from 115 reviews.

Hotels.com guest reviews rated the hotel 3.4 out of 5 from 75 reviews.

TripAdvisor.com guest reviews ranked the hotel #146 of 177 Phoenix hotels with a 2.5 out of 5 average rating from 17 reviews.

The author called the hotel on July 18, 2013 to verify some information.

Guest Reviews

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56.03 USD - 0.00 USD Extended Stay Deluxe Phoenix/Biltmore
Rating:
7.3
Good
Ranking:
#6
Out of 166 hotels
Guest Rating Explained
Rating: 7.3 / 10

No. of guest ratings: 5
No. of guest comments: 5
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #6 out of 166 hotels in Phoenix ranked by guests.
Guest Recommendations
Verified Guest from Phoenix, AZ US rated Extended Stay Deluxe Phoenix/Biltmore 8 out of 10 on January 01, 2013
"Room was comfortable, quiet, and clean. Location was great for us. We didn't use the pool, laundry, or workout room - didn't have time, and in December swimming might be a little cold. The only thing I didn't like was the bed cover could have been heavier."
Ron from St. Ansgar, IA US rated Extended Stay Deluxe Phoenix/Biltmore 8 out of 10 on December 29, 2012
"The room smelled like burned coffee. It was slightly annoying, but I didn't mention it till I went to the front desk later with regards to another issue. About and hour after arriving, I decided to do some laundry. However, the detergent dispensing machines were out of order. I went to the front desk. The two women there said, "Sorry. You will have to go get some laundry detergent down the street..." [A good hotel might have offered some hotel laundry soap.] Then, I said, "And, by the way, my room smells like burned coffee." The two women at the front desk just said, "Sorry about that... But, you can get the laundry soap down the street at the drug store..." [A good hotel would have offered to change rooms for me...] Due to further inconvenience, I continued to stay at the hotel for that stay... Everytime I walked into the room, I smelled the burned coffee - a minor annoyance. I took my clothes to a laundrymat. I decided the hotel was not getting any more of my money. I will never stay at that hotel again for their inconsideration."
Fritz from San Jose, CA US rated Extended Stay Deluxe Phoenix/Biltmore 4 out of 10 on July 11, 2006
Robert from Cathedral City, CA US rated Extended Stay Deluxe Phoenix/Biltmore 10 out of 10 on May 30, 2004
"We enjoyed the stay at your hotel very much."
Verified Guest from Beaver Dam, WI US rated Extended Stay Deluxe Phoenix/Biltmore 10 out of 10 on January 04, 2004

Amenities

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Extended Stay Deluxe Phoenix/Biltmore

  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Pet Friendly
  • Disabled Access
  • Elevator / Lift
  • 24 Hour Reception
  • Air Conditioned
  • Non-Smoking Rooms
  • Safe-Deposit Box
  • Security Guard
  • Wake-up Service
  • Kitchenette
  • Hair Dryer
  • Laundry service
  • Photocopier
  • Disabled Accessible Rooms
  • Internet Connection (wireless)
  • Pool Outdoor
  • Picnic Area/Tables
  • Vending Machines
  • Self Laundry
  • Free Parking

User Contributed Info

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Category Accommodation and Food Services
Fax (602) 265-1114
Friday Closing Time 24:00
Friday Opening Time 0:00
Listing Type Place
Monday Closing Time 24:00
Monday Opening Time 0:00
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Postal Code 85016
Saturday Closing Time 24:00
Saturday Opening Time 0:00
Sunday Closing Time 24:00
Sunday Opening Time 0:00
Telephone (602) 265-6800
Thursday Closing Time 24:00
Thursday Opening Time 0:00
Tuesday Closing Time 24:00
Tuesday Opening Time 0:00
Wednesday Closing Time 24:00
Wednesday Opening Time 0:00

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Published 01.28.2014
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