OverviewLocated about a 2-minute drive from the nearest Highway 51 on-ramp and about a 13-minute drive from Phoenix's city centre, the Extended Stay America (formerly Extended Stay Deluxe) Phoenix/Biltmore is geared towards business or leisure travellers who require long- or short-term accommodations with a kitchen, easy highway access and an outdoor pool.
This hotel has 111 air-conditioned studios, each offering free Wi-Fi, cable TV, a coffeemaker, a full kitchen, a sitting area, a desk, a hair dryer and an iron and ironing board. This hotel does not offer wheelchair-accessible rooms.
Hotel amenities include an outdoor pool, a hot tub, fitness facilities, a business centre, guest laundry facilities, a free grab-and-go breakfast and free parking. Pets are permitted for an additional $25 per pet, per day.
Full-service housekeeping is provided once a week for stays of eight days or longer, while towels and linens are available at the front desk as needed. For an additional free of $10, full-service housekeeping is also available. For $5 per time, staff will empty trash bins, make the bed(s), replace dirty towels and replenish toiletries. Guests are responsible for washing dishes.
5 & Diner is located across the street from the hotel, while Arizona Biltmore Golf Club is about a 5-minute drive eastward. Biltmore Fashion Park offers shopping roughly a 6-minute drive east, and Phoenix Sky Harbor International Airport (PHX) is 15-minute drive southeast. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $25/pet/day, not wheelchair accessible. (Call Date: July 18, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's value, location, staff and rooms.
Many guests were pleased with the hotel's value, describing the rates as excellent, budget friendly and reasonable.
Numerous lodgers enjoyed the hotel's location, finding it to be close to the airport, shopping, highway access and restaurants.
Several reviewers praised the hotel's staff. They were characterized as accommodating, helpful and knowledgeable. They were said to provide efficient check-in services.
The hotel's accommodations were also praised by several guests, who described their rooms as well equipped, clean and spacious, with comfortable beds. It should be noted, however, that some lodgers were disappointed with their rooms (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms and the common areas.
While several reviewers were pleased with their clean and well-equipped rooms, some guests had complaints. They reported worn carpets in need of replacement, worn furniture, broken fixtures, old TVs, cigarette odours in non-smoking rooms and not enough kitchen utensils provided.
A few lodgers complained about the hotel's common areas, most notably the lobby and hallways. They described dirty and stained carpets, odours and garbage that needed to be removed.
Expedia.ca guest reviews rated the hotel 3.5 out of 5 with a 77% recommendation rate from 115 reviews.
Hotels.com guest reviews rated the hotel 3.4 out of 5 from 75 reviews.
TripAdvisor.com guest reviews ranked the hotel #146 of 177 Phoenix hotels with a 2.5 out of 5 average rating from 17 reviews.
The author called the hotel on July 18, 2013 to verify some information.
