Located just off route 60 and about an 8-minute drive from Mesa's city centre, the Holiday Inn Phoenix - Mesa Chandler is geared towards road travellers who require a hotel with an outdoor pool, on-site dining and easy highway access.
Each of this smoke-free hotel's guest rooms offers air conditioning, free Wi-Fi, cable TV, a stereo, a coffeemaker, a microwave, a mini-fridge, a desk, an iron and ironing board and a hair dryer. Rooms with a separate bedroom and a living area with a sofabed are also available, as are wheelchair-accessible rooms.
Hotel amenities include a heated outdoor pool, a hot tub, a fitness centre, a bar, over 10,000 square feet of meeting/banquet space, a business centre, guest laundry, vending machines, free parking and on-site dining at Redstone Bar & Grill, which serves breakfast and dinner daily. Pets are permitted for an additional $50 per pet, per stay.
Phoenix's city centre can be found about 22 minutes away by car, while Golfland Sunsplash is 13 minutes away on foot. Fiesta Mall is approximately a 6-minute drive away and Phoenix Sky Harbor International Airport (OBK) is a 17-minute drive from the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets $50/pet/stay, wheelchair accessible. (Call Date: November 21, 2013)
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, location and rooms.
The hotel's staff were the source of numerous compliments by travellers, who characterized them as attentive, accommodating and friendly. One guest noted, "The front staff were excellent in relaying messages through emails on behalf of my computer-challenged parents and their adult children back here in Canada. So, if the service from the front-end staff is an indication of the service in the rest of the facility, I would give them all top marks".
Many reviewers praised the hotel's location. They described it as central, safe and easy to find, as well as close to highway access, shopping, restaurants and the airport.
The hotel's accommodations were enjoyed by several lodgers. They found their rooms to be clean, quiet, spacious, modern, well equipped and well maintained, with fast Wi-Fi and comfortable beds. A few patrons had complaints about their lodgings, however (see below).
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about noise transfer and the rooms.
A few guests reported noise disturbances during their stay. They reported traffic noise, as well as noise from guests and large groups of kids in the hallways.
Although the majority of guests were pleased with their clean and well-equipped rooms, a few lodgers had complaints about their accommodations. They reported dated decor, worn fixtures, outdated bathrooms and inefficient air conditioning.
Expedia.ca guest reviews rated the hotel 4.1 out of 5 with a 91% recommendation rate from 130 reviews.
TripAdvisor.com guest reviews ranked the hotel #16 of 55 Mesa hotels with an average rating of 3.5 out of 5 from 119 reviews.
Booking.com guest reviews rated the hotel 8.1 out of 10 from 9 reviews.
The author called the hotel on November 21, 2013 to verify some information.