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Hilton Phoenix East Mesa

This is a 3 star hotel in Mesa
1011 West Holmes Avenue, Mesa, AZ, U.S.A.
Photo 1 - Hilton Phoenix East Mesa
Great staff & food, clean rooms, about a 3-minute drive from Highway 60
  • Free parking
  • The hotel's staff were praised for their friendly and accommodating service
  • Many lodgers enjoyed their clean and spacious rooms
  • The hotel's food was complimented for its quality
  • A few guests reported dated decor and highway noise in their rooms
  • A few lodgers felt that Wi-Fi and breakfast should have been included in the room rates
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Editor's Analysis

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Updated on Oct 3, 2013
Located about a 9-minute drive from Mesa's city centre and a 3-minute drive from the nearest Highway 60 on-ramp, the Hilton Phoenix East Mesa is suitable for business or vacation travellers who prefer a hotel with on-site dining, an outdoor pool and easy highway access.

Each of the hotel's air-conditioned guest rooms and suites comes equipped with cable TV, a coffeemaker, a mini-fridge, a desk, a hair dryer and an iron and ironing board. Rooms with a separate bedroom, a living area with a sofabed, a bathrobe for each guest and a balcony are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is an additional $9.95 per day.

Hotel amenities include an outdoor pool, a hot tub, a fitness centre, 25,000 square feet of meeting/banquet space, a lounge/bar, a business centre, laundry services, a gift shop and free parking. A complimentary area shuttle (within a 3-mile radius) is also offered (please contact the hotel for details).

On-site dining is offered at Zuni Bar and Grill, which is open for breakfast, lunch and dinner daily. Pets are permitted for $50 per pet, per stay.

Downtown Phoenix is roughly a 20-minute drive away, while Fiesta Mall can be found about 10 minutes away on foot. Fiesta Lakes Golf Club is next to the hotel and Phoenix Sky Harbor International Airport (PHX) is a 16-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Wi-Fi $9.95, free parking, pets $50/pet/stay, wheelchair accessible. (Call Date: September 18, 2013)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms, food and location.

Many lodgers were pleased with the level of customer service they received, and found the staff to be accommodating, professional, friendly and efficient. 

The hotel's accommodations were enjoyed by numerous reviewers. They described their rooms as clean, spacious, quiet and well maintained, with comfortable beds and linens and efficient air conditioning. It should be noted, however, that a few patrons had complaints about their lodgings (see below).

The hotel's food was praised by several patrons, who described it as excellent and amazing, with great service.

Several guests were pleased with the hotel's location. They found it close to highway access, Fiesta Mall, restaurants, Phoenix and the airport. 

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms and the value.

Although many guests were pleased with their clean and spacious rooms, a few lodgers had complaints about their accommodations. They reported dated decor, worn furniture and noise transfer from the highway and noisy guests in the hallways.

A few reviewers were disappointed with the hotel's value. They felt that Wi-Fi and breakfast should have been included in the room rates, which they also felt were overpriced. guest reviews ranked the hotel #8 of 55 Mesa hotels with an average rating of 3.5 out of 5 from 310 reviews. guest reviews rated the hotel 4.2 out of 5 with a 91% recommendation rate from 179 reviews. guest reviews rated the hotel 8 out of 10 from 10 reviews

The author called the hotel on September 18, 2013 to verify some information.

Guest Reviews

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69.69 USD - 0.00 USD Hilton Phoenix East Mesa
Out of 36 hotels
Guest Rating Explained
Rating: 6.5 / 10

No. of guest ratings: 2
No. of guest comments: 2
Guest Recommended: Mixed
Popularity Ranking Explained

Rating: #11 out of 36 hotels in Mesa ranked by guests.
Guest Recommendations
"I was very pleased when i got help drying my 6 year old sons clothes after he fell into the pool.That was great. But when we arrived home we realized my 13 yr old son had left his favorite jean jacket on the sofa bed the night before. It had to have fallen into , meaning under the bed its self,when we foldewd it up, or behind the sofa because we looked to make sure we had left nothing behind. I called several times to the hotel to speak to someone about looking into the room and finding it but no sucess was made.The room was occupied.I was extremly frustrated i felt if i went back to the room myself i would have found it. i was never called back as promised and i still believe no one looked in the place i asked them to.The jacket could be replaced, but the patches on it were purchased by alot of hard work by my son.He is upset every morning when he gets ready for school and i say to him "Go get your jacket" and he says to me "I don`t have it remember !" So if someone could look into it that would be great ,thanks for your time."
Cheryl from Prescott, AZ US rated Hilton Phoenix East Mesa 6 out of 10 on October 28, 2005
"The service we received for cleaning the room the second time was quite poor. No glasses were left, the bathroom eminities were not refilled. All the it looked like was the staff came in and remade the beds, left clean bath towels and 1 face towel. It was considered a poor attempt. The first and last housekeeper we had was excellant. She was fast, very friendly and she did everything superior. We applauded her and made sure she know we were extremely happy with her. She was off on Friday and Saturday, but was back on Sunday to wish us a good return home. The gift shop hostess' were extremely kind as well as the Lady at the front desk and the Concierge. I really expected the Hilton to have more to offer for a suite, but we were happy with our accomendations overall. We had some problems with the key card letting us back in on one night, but the guard took care of the problem for us and we thanked him. Over all my brother and I had a good time, the complaints we had have been mentioned above. The Hilton name generally to us meant the top of the line accommendation, but I guess they are changing with the times. We also stayed at a competitor, the Courtyard at the Marriott, in a suite which was a suite like we expected. We may book the Hilton in the future, but only if we can't get the Marriott. Thanks, Veronika Williams"
Veronika from Renton, WA US rated Hilton Phoenix East Mesa 8 out of 10 on August 08, 2004


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Hilton Phoenix East Mesa

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Swimming pool
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Conference Room(s)
  • Safe-Deposit Box
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • Meeting Rooms
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Photocopier
  • Bathrobes
  • En suite
  • Private Bathroom
  • Outdoor heated pool
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out

User Contributed Info

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Welcome to the HILTON PHOENIX EAST IN MESA – a dramatic, atrium-style hotel with a resort flair. Gently enveloped by desert terrain, our Phoenix Arizona hotel provides convenient accessibility to the many engaging activities of the Valley of the Sun.

The Most Distinguished Choice of Phoenix Hotels…

Welcome to the Hilton Phoenix East in Mesa  – a dramatic, atrium-style hotel with a resort flair. Gently enveloped by desert terrain, our Phoenix Arizona hotel provides convenient accessibility to the many engaging activities of the Valley of the Sun. Situated in the heart of the city's fastest growing corridor, our hotel offers an equally ideal setting for business and leisure travel:

    * Located in the vibrant Phoenix suburb of Mesa, Arizona
    * Just minutes to downtown Phoenix and Scottsdale
    * Convenient to Chandler, Tempe, and Gilbert
    * 12 miles from Sky Harbor International Airport

Category Accommodation and Food Services
Fax (480) 649-1886
General Amenities Porter / Bellhop | Gift Shop / News Stand
Listing Type Place
Neighbourhood Mesa
Number of Floors 8
Number of Rooms 200
Number of Suites 62
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Email
Place Status Open at this location
Public Access Open to the General Public
Room Amenities Iron/Ironing Board | Complimentary Newspaper | Telephone | Voicemail
Room Entertainment Premium TV Channels

24 Hour Hotel Reservations call Toll Free 1-866-899-8039 from the USA or Canada
International Callers call Toll Free 00-800-86071350 or +1 210-507-5997 and mention Promo Code 6932
Published 09.01.2015
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