OverviewLocated about a 9-minute drive from Mesa's city centre and a 3-minute drive from the nearest Highway 60 on-ramp, the Hilton Phoenix East Mesa is suitable for business or vacation travellers who prefer a hotel with on-site dining, an outdoor pool and easy highway access.
Each of the hotel's air-conditioned guest rooms and suites comes equipped with cable TV, a coffeemaker, a mini-fridge, a desk, a hair dryer and an iron and ironing board. Rooms with a separate bedroom, a living area with a sofabed, a bathrobe for each guest and a balcony are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is an additional $9.95 per day.
Hotel amenities include an outdoor pool, a hot tub, a fitness centre, 25,000 square feet of meeting/banquet space, a lounge/bar, a business centre, laundry services, a gift shop and free parking. A complimentary area shuttle (within a 3-mile radius) is also offered (please contact the hotel for details).
On-site dining is offered at Zuni Bar and Grill, which is open for breakfast, lunch and dinner daily. Pets are permitted for $50 per pet, per stay.
Downtown Phoenix is roughly a 20-minute drive away, while Fiesta Mall can be found about 10 minutes away on foot. Fiesta Lakes Golf Club is next to the hotel and Phoenix Sky Harbor International Airport (PHX) is a 16-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Wi-Fi $9.95, free parking, pets $50/pet/stay, wheelchair accessible. (Call Date: September 18, 2013)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms, food and location.
Many lodgers were pleased with the level of customer service they received, and found the staff to be accommodating, professional, friendly and efficient.
The hotel's accommodations were enjoyed by numerous reviewers. They described their rooms as clean, spacious, quiet and well maintained, with comfortable beds and linens and efficient air conditioning. It should be noted, however, that a few patrons had complaints about their lodgings (see below).
The hotel's food was praised by several patrons, who described it as excellent and amazing, with great service.
Several guests were pleased with the hotel's location. They found it close to highway access, Fiesta Mall, restaurants, Phoenix and the airport.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms and the value.
Although many guests were pleased with their clean and spacious rooms, a few lodgers had complaints about their accommodations. They reported dated decor, worn furniture and noise transfer from the highway and noisy guests in the hallways.
A few reviewers were disappointed with the hotel's value. They felt that Wi-Fi and breakfast should have been included in the room rates, which they also felt were overpriced.
TripAdvisor.com guest reviews ranked the hotel #8 of 55 Mesa hotels with an average rating of 3.5 out of 5 from 310 reviews.
Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 91% recommendation rate from 179 reviews.
Booking.com guest reviews rated the hotel 8 out of 10 from 10 reviews
The author called the hotel on September 18, 2013 to verify some information.
