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Playacar Palace

This is a 5 star hotel in Playa del Carmen
Bahia Del Espiritu Santo Esq Abraira De Arriva, Playa del Carmen, Mexico
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Guest Reviews

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4222.44 MXN - 0.00 MXN Playacar Palace
Rating:
5.8
Mediocre
Ranking:
#2
Out of 97 hotels
Guest Rating Explained
Rating: 5.8 / 10
No. of guest ratings: 1
No. of guest comments: 1
Guest Recommended: No
Popularity Ranking Explained

Rating: #2 out of 97 hotels in Playa del Carmen ranked by guests.
Guest Recommendations
"While the hotel itself was very nice, I was disappointed by the service and the attitude of the staff. It did not feel like the Mexico I know and love. For example, it took two phone calls and several hours to get our bags up to our room. Also, when I asked a housekeeping worker to make sure our room got made up since we had missed the morning rounds, he looked at me and said "it's not on my list". There was no chalk for the pool table, and instead of trying to find some or explaining why it was impossible to get any, the bartender just said that there was none. That's it. So, we could not play pool with all the miscues going on. They did not serve fresh juice at the bar, just juice in boxes, which is ridiculous considering the easy availability of fresh fruit in Mexico. Nobody came to our palapas to take drink orders, which is a luxury offered by even the most modest beach palapa restaurants in Mexico. The drinks at the bar and the juice from the restaurant were overpriced, and no drinking water was available unless we wanted to spend 3$ a bottle at the bar for the smallest size (no big bottles on sale). So, I had to run out in the heat and buy big bottle to keep in our refrigerator. In the past I have stayed in hotels that cost 30$ a night, and feel that I was attended to better at those hotels than at this "luxury" hotel. I would not return to this hotel unless I paid an all inclusive rate, and even then, the service really was not outstanding."
Elizabeth from Aiken, SC US rated Playacar Palace 5 out of 10 on May 31, 2004

Amenities

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Playacar Palace

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Swimming pool
  • Airport shuttle
  • Tour Desk
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Golf Course
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • Wake-up Service
  • Meeting Rooms
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Scuba Diving
  • Water Activities
  • Photocopier
  • Ticket Service
  • Ballroom
  • Salon
  • Jacuzzi
  • Spa & Wellness Centre
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Child Pool
  • Pool Outdoor
  • Kids Club
  • Luggage Storage
  • Designated Smoking Area
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Shoe Shine
  • Self Laundry


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Published 09.01.2015
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