Located about a 9-minute drive from Milan's city centre and a 5-minute walk from Repubblica Metro Station, the Ibis Milano Centro is geared towards business and vacation travellers who prefer a centrally located hotel with meeting/banquet facilities and on-site dining close to public transit.
This hotel has 437 air-conditioned guest rooms and suites, each offering one single, one double or two single beds, free Wi-Fi, an in-room safe, cable TV, a desk and a hair dryer. An iron and ironing board are available at reception. Six rooms suited for guests with reduced mobility are available.
The hotel also offers a business centre, meeting/banquet space, a bar, vending machines, guest laundry and on-site dining at Oopen, which serves breakfast (an all-you-can-eat buffet), lunch and dinner daily. Private indoor parking is an additional EUR 20 per day, and pets are permitted for EUR 8 per day.
The Cathedral of Milan is about a 13-minute drive south of the hotel, while Milan Central Station can be found roughly 13-minutes north on foot. The Indro Montanelli Public Gardens are a 5-minute walk southeast of the hotel, and Linate Airport (LIN) is a 15-minute drive eastward. (All distances and travel time estimates: Google Maps)
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.
The hotel's location was praised by numerous reviewers, who described it as close to public transit, downtown, restaurants, shopping, bars and the airport. One guest noted, "all main attractions such as museums and galleries are close, and it's so easy by Milano metro to go everywhere in the city".
Many lodgers were pleased with the customer service they received, characterizing the staff as friendly, helpful and professional. One reviewer remarked, "All the staff that we encountered were pleasant and helpful, particularly reception". It should be noted, however, that some guests had complaints about the staff (see below).
Several guests were satisfied with the hotel's accommodations. They described their rooms as clean, well equipped and quiet, with comfortable beds. Some lodgers had complaints about the rooms, however (see below).
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms and staff.
While the majority of reviewers enjoyed their clean and quiet rooms, some guests had complaints about the accommodations. They reported small-sized rooms, poor Wi-Fi connections, inefficient air-conditioning units, no toiletries and no mini-fridges.
Although numerous lodgers were pleased with the customer service they received, some reviewers were disappointed with the staff. They described them as unfriendly, rude and inefficient during the check-in process. It was also mentioned that some of the staff had difficulty communicating in English.
guest reviews ranked the hotel #112 of 433
Milan hotels with an average rating of 3.5 out of 5 from 2,076 reviews.Booking.com
guest reviews rated the hotel 7.6 out of 10 from 591 reviews.
Expedia.ca guests reviews rated the hotel 3.8 out of 5 with a 93% recommendation rate from 71 reviews.