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Russell House Hotel

This is a 2 star hotel in London
11 Bernard Street, London, United Kingdom
Photo 1 - Russell House Hotel
Great service, clean rooms, close to subway, a few concerns with noise transfer
Pros 
  • Numerous guests were pleased with the level of customer service they received
  • The hotel's location was praised for its proximity to the subway, theatres and restaurants
  • Several lodgers were pleased with their clean rooms
Cons 
  • Some guests reported worn decor and small-sized rooms
  • Noise transfer was reported by a few lodgers
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Editor's Analysis

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Updated on Aug 2, 2013
Overview
Located about a 3-minute subway trip from London's city centre and a 3-minute drive from the A501 Highway, the Russell House Hotel is suitable for travellers who prefer a well-priced and centrally located hotel with easy access to public transit.

This hotel has 11 air-conditioned guest rooms, each offering cable TV and a private bathroom. Wi-Fi and breakfast are available at the hotel and charges are applicable. The hotel also offers a bar. Check-in begins at 2 pm and check-out is at 11 am. The hotel does not have an elevator. 

Russell Square's Subway Station is less than a 1-minute walk from hotel, while The British Museum is roughly an 8-minute walk southwest of the hotel. Hyde Park is a 12-minute drive west, and London City Airport (LCY) can be found 30 minutes away by car. (All distances and travel time estimates: Google Maps)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, location, rooms and value.

Many reviewers praised the hotel's staff, characterizing them as friendly, helpful and polite. One guest noted, "the family running the hotel is very kind. They make you feel at home, welcome, safe. They are helpful both when checking in and when checking out".

The hotel's location was a source of numerous compliments by lodgers. They found it to be close to public transit, theatres, museums, Covent Garden, shopping, the British Museum, restaurants, hospitals, parks, the airport and a supermarket.

Several guests were pleased with the hotel's accommodations. They described their rooms as clean, quiet and well equipped, with modern decor and comfortable beds and bedding. It should be noted, however, that some reviewers had complaints about their rooms (see below).

The hotel's rates were also praised by some lodgers, who described them as reasonable, affordable and a bargain.

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms and noise transfer.

While the majority of guests enjoyed their accommodations at the hotel, some reviewers had complaints. They reported small-sized rooms, worn carpet, old furniture, small beds and poor water pressure.

Noise disruptions were mentioned by a few reviewers, who complained of street noise and noise from other guests in the hallways.
TripAdvisor.com guest reviews ranked the hotel #347 of 1,074 London hotels with an average rating of 4 out of 5 from 72 reviews.

Simply-Hotels.com guest reviews rated the hotel 8 out of 10 from 28 reviews.


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Published 09.01.2015
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