OverviewThis property is situated in downtown London and is within a 5-minute walk of the subway (underground) and the Royal London Hospital. This hotel is well located for guests looking to explore the city on foot and via public transit.
All rooms are smoke free and include Wi-Fi (though charges may apply), a TV, a coffeemaker and a telephone. Mini-fridges, irons, trouser presses and hair dryers are available on request. Accessible rooms are available.
There are multiple on-site dining options at this hotel. The Poppadom Express, specializing in Indian food, serves lunch and dinner, while the London Pub is open for lunch, dinner and late night. The Pavillion Self-Serve Restaurant and Bloom's Pizza Care are both open for breakfast, lunch and dinner.
Other on-site amenities include an indoor pool, a health club, banquet and conference space, gift shops, self-parking (charges may apply), an ATM, an elevator and safe deposit boxes.
The National Gallery is 10 minutes away by subway, while Big Ben, the London Eye (a ferris wheel), Westminster Abbey, Buckingham Palace, the Tate Modern Museum and the Horse Guards Parade are all accessible within a 10-minute drive or 30-minute trip via public transit. The Tower of London is about 20 minutes away by car.
London Heathrow International Airport (LHR) is 30 to 50 minutes away by car. (All walking and driving time estimates: Google Maps)
The GoodAmong the reviews used for this analysis, many guests described their rooms as basic, but clean.
Several reviewers found the location convenient for accessing public transit, while several other guests thought that the room rates were reasonable and that the hotel offered good value for the money they spent.
The staff were complimented by several guests for their helpful, friendly and efficient service, but a few reviewers expressed concerns about the customer service (see below for more details).
The Bad
There were several common concerns found for this property, among the reviews sourced for this editorial.
Several guests described their rooms as dated and rundown, while one reviewer said that the hotel "looks like it was built in the 1970's and not decorated since. The corridors are horrible, every wall has holes, ripped paper, chunks out of door frames."
Several reviewers complained about hearing noise from the halls and neighbouring rooms.
Several guests complained about the food served at the buffet breakfast (at the Self Serve Restaurant), while several other reviewers agreed that the dining area for the breakfast was often busy and crowded.
As mentioned above, there were mixed opinions about the service. A few reviewers described long waits to check-in and unfriendly front desk staff.
Expedia.ca gave this hotel an average score of 3.3 out of 5, with 75% of 4 guests recommending the property.
TripAdvisor.ca ranked this hotel # out of hotels in London, with an average score of 2.5 out of 5, from 3,609 reviews.
The author used the official website and Expedia.ca as sources for writing the overview.
