OverviewLocated about a 6-minute walk from the
Santiago Bernabeu Metro Station and Santiago Bernabeu Stadium in Madrid's financial and business district, the Holiday Inn Madrid is suitable for business or vacation travellers who prefer a hotel with meeting/banquet space, on-site dining and easy access to public transit.
Each of this smoke-free hotel's air-conditioned guest rooms and suites offers cable TV, an in-room safe, a coffeemaker, a minibar, a desk, an iron and ironing board, a bidet, a hair dryer and a bathroom scale. Rooms with a separate bedroom, a dining table and a living area with a sofabed are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is available for EUR 11 per day.
Hotel amenities include a seasonal outdoor rooftop pool, a sauna, a fitness room, meeting/banquet space, a bar, a business centre, laundry services, a beauty/barber shop and on-site dining at La Terraza, which serves breakfast, lunch and dinner daily. Parking is an additional EUR 20 per day and pets are not permitted.
Palacio de Congresos de Madrid is about a 3-minute walk away, while Centro Comercial La Esquina del Bernabeu offers shopping 8 minutes away on foot. Madrid's city centre is roughly 14 minutes away via public transit and Madrid-Barajas Airport (MAD) is a 20-minute drive away. (All distances and travel time estimates: Google Maps)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and staff.
The hotel's location was praised by many lodgers, who found it close to Bernabeu Stadium, public transit, restaurants, Starbucks, shopping and the airport. One guest noted, "The hotel isn’t right in the centre of Madrid but it was so easy to get round by subway or buses... just a few stops and you’re at The Plaza Mayor. Also, it was about a 3 minute walking to the Santiago Bernabéu Stadium, from the hotel which is great if you’re in the city for a football game!".
Numerous guests enjoyed the hotel's accommodations. They described their rooms as clean, quiet and well maintained, with comfortable beds and pillows and good water pressure. A few patrons had complaints about their lodgings, however (see below).
The hotel's staff were the source of several compliments by reviewers. They were characterized as friendly, helpful, efficient and multilingual.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the added costs and the rooms.
Some lodgers were concerned with the added costs they incurred while at the hotel. They found the Wi-Fi fee and cost of breakfast to be expensive, and felt they should have both been included in the daily rates.
Although the majority of reviewers were pleased with their clean and well-maintained rooms, a few guests complained about their lodgings. They reported small-sized rooms, poor Wi-Fi connectivity, dated decor and noise transfer from guests in adjacent rooms and the hallways.
Booking.com guest reviews rated the hotel 8 out of 10 from 510 reviews.
TripAdvisor.com guest reviews ranked the hotel #229 of 458 Madrid hotels with an average rating of 4 out of 5 from 289 reviews.
Expedia.ca guest reviews rated the hotel 4.1 out of 5 with an 89% recommendation rate from 85 reviews.
