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Best Western Mercur Hotel

This is a 3 star hotel in Copenhagen
Vester Farimagsgade 17, Copenhagen, Denmark
Photo 1 - Best Western Mercur Hotel
Centrally located near attractions and transit, offers a buffet breakfast
Pros 
  • Free Wi-Fi
  • Many guests described their rooms as clean
  • Many reviewers found the hotel well located for exploring the downtown area on foot
  • The staff were frequently complimented for their friendly service
  • Several guests praised the food served at the buffet breakfast
  • Several reviewers found the beds comfortable
Cons 
  • Several guests found the rooms small
  • Several reviewers were disturbed in their rooms by noise from outside the hotel
  • A couple of guests thought that their rooms appeared dated
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Editor's Analysis

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Updated on Oct 8, 2013
Overview
This property is centrally located in Copenhagen and is situated within Copenhagen's largest shopping district. This hotel is well located for guests looking to explore the downtown area on foot. The Tivoli Amusement Park and the Copenhagen Central Station (train station) are both a 6-minute walk away.

This hotel is smoke free and all rooms include free Wi-Fi, a 32" flat screen TV with pay-per-view movies, a coffeemaker, a phone, a clock-radio, a hair dryer and individual climate control. Select rooms also include a coffee machine, while suites provide separate living and bedroom spaces.

Parking is available at a nearby public parking facility, which is a 3-minute walk away.

This hotel serves a daily breakfast buffet for an additional fee of DKK 105 per adult and DKK 55 per child. This hotel also has an on-site lounge.

Other on-site amenities include a tennis court, a 24-hour front desk, a guest computer, dry cleaning service, luggage storage and concierge service.

The Round Tower is a 15-minute walk away. Nyhavn Harbour and the Copenhagen Zoo are both 7 minutes away by car, while the Little Mermaid Statue is a 10-minute drive away. The Copenhagen Opera House is about a 15-minute drive away. The Copenhagen Airport (CPH) is 15 to 20 minutes away by car, depending on traffic. (All walking and driving time estimates: Google Maps)
The Good
Among the reviews used for this analysis, many guests described generally pleasant experiences at this hotel.

Many guests described their rooms as clean, while several reviewers specifically mentioned that the beds were comfortable. A few guests said that they had pleasant views of the city from their private balconies.

The staff were frequently complimented for their friendly and helpful service, while a couple of guests agreed that the staff spoke English well.

Many reviewers found the central location of this hotel convenient for accessing downtown attractions and the train station on foot.

Several guests enjoyed the food and selection at the on-site breakfast buffet, while a couple of reviewers thought that this hotel offered good value.

The Bad
There were a few common concerns found for this hotel, among the reviews sourced for this editorial.

Several guests thought that their rooms were small and a couple of these guests specifically said that the rooms lacked storage for luggage and personal items. A couple of guests thought that the interiors appeared dated, old and worn.

Several reviewers were disturbed in their rooms by traffic noise and noise from the neighbouring train station.
Expedia.ca gave this hotel an average score of 3.6 out of 5, with 84% of 167 guests recommending the property.

TripAdvisor.ca ranked this hotel #52 out of 108 hotels in Copenhagen, with an average score of 3.5 out of 5, from 333 reviews.

Guest Reviews

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563.06 DKK - 0.00 DKK Best Western Mercur Hotel
Rating:
5.8
Mediocre
Ranking:
#10
Out of 93 hotels
Guest Rating Explained
Rating: 5.8 / 10

No. of guest ratings: 1
No. of guest comments: 1
Guest Recommended: No
Popularity Ranking Explained

Rating: #10 out of 93 hotels in Copenhagen ranked by guests.
Guest Recommendations
"Carpet in room 602 was dirty and smelt of urine. Lighting was very gloomy and poor. Had a hard time reading at night. Amenities in bathroom poor - eg no hand cream/very small skimpy bath towel. Room was very chilly - turned rad. heater up to no avail. Lack of evening restaurant facilites was frustrating. I was tired after a long day but was obliged to leave the property to dine out. Lifts horribly small and difficult to fit large suitcases into. Staff very very kind/helpful and polite. Nice and close to main railway station. Decent value however I would, in future, pay more and get a larger more cheerful and better equipped room. Not a disaster but along the lines of a Heathrow Ibis property - perhaps a notch above. Sincerely HOWARD BINDER TORONTO"
Howard from Thornhill, ON CA rated Best Western Mercur Hotel 5 out of 10 on January 13, 2004

Amenities

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Best Western Mercur Hotel

  • Business Center
  • Pet Friendly
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Non-Smoking Rooms
  • Tennis Courts
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • Wake-up Service
  • Meeting Rooms
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • Desk
  • Ticket Service
  • Internet Connection (wireless)
  • Shower
  • Luggage Storage


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Published 09.01.2015
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