OverviewLocated about a 4-minute drive from Brussels' city centre beside the Botanique Metro Station, the Best Western City Centre is geared towards travellers who require a centrally located hotel with a free breakfast and easy access to public transit.
Each of the hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a desk and a hair dryer. The hotel is wheelchair accessible and offers smoking and non-smoking rooms.
Hotel amenities include a business centre, a bar, guest laundry, a doctor on call, vending machines, a free breakfast and free coffee in the lobby. Public parking is available nearby and charges apply. Pets are not permitted.
Grand Place is roughly a 7-minute drive away from the hotel, while City 2 Shopping Centre can be found 9 minutes away on foot. Le Botanique is across the street from the hotel and Brussels Airport (BRU) is about a 17-minute drive away. (All distances and travel time estimates: Google Maps)
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's staff, location and rooms.
Many lodgers were pleased with the level of customer service they received during their stay. They characterized the staff as bilingual, helpful, friendly and efficient.
Numerous reviewers were pleased with the hotel's location. They found it close to public transit, shopping, Rogier Square, Grand Place and the Expo Centre. A few patrons had complaints about the hotel's surrounding area, however (see below).
The hotel's accommodations were enjoyed by several travellers. They described their rooms as clean, spacious, quiet, functional and well equipped, with comfortable beds and nice views of the Botanical Gardens. It should be noted, however, that a few guests were disappointed with their lodgings (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the hotel's Wi-Fi, rooms and surrounding area.
Numerous reviewers complained about the hotel's Wi-Fi. They described it as slow and intermittent, and some guests mentioned being unable to connect at all.
Although the majority of lodgers were pleased with their clean and well-equipped rooms, a few patrons had complaints. They reported dated decor, uncomfortable beds, some cleaning issues and traffic noise.
While numerous travellers were pleased with the hotel's proximity to public transit and attractions, some patrons complained about the hotel's surrounding area. They described it as shady, rundown and near the city's red light district.
Booking.com guest reviews rated the hotel 6.9 out of 10 from 392 reviews.
TripAdvisor.com guest reviews ranked the hotel #10 of 14 Saint-Josse-ten-Noode hotels with an average rating of 3 out of 5 from 121 reviews.
Expedia.ca guest reviews rated the hotel 3.2 out of 5 with a 61% recommendation rate from 18 reviews.
