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Hotel Monaco Chicago - a Kimpton Hotel

This is a 4 star hotel in Chicago
225 North Wabash, Chicago, IL, U.S.A.
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Guest Reviews

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142.02 USD - 0.00 USD Hotel Monaco Chicago - a Kimpton Hotel
Rating:
6.9
Fair
Ranking:
#27
Out of 178 hotels
Guest Rating Explained
Rating: 6.9 / 10
No. of guest ratings: 2
No. of guest comments: 2
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #27 out of 178 hotels in Chicago ranked by guests.
Guest Recommendations
"Absolutely awesome hotel and the bed was sooooo comfortable. Great view, great location. Would definitely return."
Sally from Holly Springs, NC US rated Hotel Monaco Chicago - a Kimpton Hotel 9 out of 10 on September 15, 2004
"Areas for improvement - When I called the hotel the day before my check in date to confirm my reservation, they couldn't find it. I had to call someone at freehotelsearch.com and they weren't helpful either. Instead of offering to transfer me to Saber, I had to call them directly. The Saber rep contacted the hotel and then told me that my reservation had been found. So I called the hotel to check again. I had asked one of the internal reservations rep to call me back, but she never did. Since my credit card had already been charged, I was rather disturbed and stressed by this incident. Other weak areas - (1) I requested a goldfish (and confirmed with the front desk agent that they were still available) and a yoga basket prior to going out to dinner. When I returned, I saw that only the yoga basket had arrived. I didn't bother calling for the goldfish, since it was late (10:30pm). No explanation was provided, why I didn't get the goldfish. Why offer something, if you can't deliver it. (2) The next morning, I discovered that I left my hairbrush at home. I called housekeeping, and no one picked up after 20 rings, so I called the front desk. She said that they only had combs available, but offered to have the bellhop run out and buy me a brush. I said the comb would suffice, but by the time the comb arrived, I had already dried my hair. Positives - Otherwise, I found the hotel to be well appointed. The decor was lovely. I enjoyed the Aveda amenities. The yoga mat allowed me to strech and relax before retiring to bed. They were able to grant me my room preference of double beds. I received my wake up call on time. Even though the Hotel Monaco didn't "exceed" my expectations (I am a tough critic, since I used to work for the Ritz~Carlton), I will look for and compare other Monaco/Kimpton hotels in my future travels."
Angella from Coral Gables, FL US rated Hotel Monaco Chicago - a Kimpton Hotel 9 out of 10 on December 06, 2003

Amenities

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Hotel Monaco Chicago - a Kimpton Hotel

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Valet Parking
  • Massage / Beauty Centre
  • Elevator / Lift
  • 24 Hour Reception
  • Air Conditioned
  • Golf Course
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Mini Bar
  • Cable / Satellite TV
  • Porters
  • Meeting Rooms
  • Hair Dryer
  • TV
  • CD Player
  • Laundry service
  • Photocopier
  • Massage
  • Spa & Wellness Centre
  • Bathrobes
  • En suite
  • Private Bathroom
  • Private Toilet
  • Luggage Storage
  • Express Check-In/Check-Out
  • Shoe Shine
  • Self Laundry


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Published 09.01.2015
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