Located about a 1-minute walk from Euljiro 1(il)-ga metro station and a 4-minute walk from Seoul's city centre, the Lotte Hotel Seoul is suitable for business and vacation travellers who prefer a centrally located hotel with meeting and conference space, on-site dining and easy access to public transit.
This hotel has 1,151 air-conditioned guest rooms and suites, each offering free wired Internet, cable TV, a coffeemaker, a mini-bar, a trouser press, slippers, an in-room safe, a desk, a hair dryer and a kettle.
Rooms with a DVD player, a jetted tub, a dry sauna, separate bedroom and living room areas and personal butler service are also available, as are wheelchair-accessible rooms. This hotel offers a Ladies Floor.
Hotel amenities include an indoor pool, hot tub, a fitness room, a sauna, a full-service spa, a driving range, a business centre, meeting/conference space, a gift shop and free self-parking. Pets are not permitted and a facility fee of KRW 33000 per person, per night is applicable. The hotel also offers nine on-site dining options, including a buffet restaurant, an Italian restaurant and a bakery.
Lotte Department Store is attached to the hotel, while Gyeongbok-gung Palace is about a 30-minute walk northward. Namdaemun Gate can be found roughly 13 minutes south on foot, and Gimpo International Airport (GMP) is about a 1-hour and 5-minute trip west via public transit. (All distances and travel time estimates: Google Maps)
The majority of reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff and rooms.
Numerous guests were pleased with the hotel's location, and found it to be close to Lotte Department Store, Town Hall, Gyeongbok-gung Palace, public transit, restaurants and shopping. One reviewer remarked, "The location was wonderful. We walked practically everywhere in Seoul from the hotel".
The hotel's staff were the source of many compliments by reviewers, who characterized them as professional, friendly, helpful and attentive. One guest noted, "the staff are well trained, take initiative, [are] proactive and provide really attentive and friendly services". It should be noted, however, that a few reviewers felt the staff could have spoken better English.
Several lodgers praised the hotel's accommodations. They described their rooms as clean, well equipped, modern, spacious and beautifully decorated, with great city views. A few guests were disappointed with aspects of their rooms, however (see below).
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the restaurants and the rooms.
Some patrons complained about the hotel's on-site dining. They described the restaurants as very expensive and overpriced. These guests recommended that anyone looking for more reasonable food prices should dine off site.
Although the majority of reviewers were pleased with their clean and modern rooms, a few guests had complaints. They reported uncomfortable beds, noisy and inefficient in-room air conditioners and small-sized rooms.
TripAdvisor.com guest reviews ranked the hotel #3 of 380 Seoul hotels with an average rating of 4.5 out of 5 from 1,049 reviews.
Booking.com guest reviews rated the hotel 8.5 out of 10 from 255 reviews.
Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 94% recommendation rate from 78 reviews.