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Lotte Hotel Seoul

This is a 5 star hotel in Seoul
30, Eulji-Ro, Seoul, Korea
Photo 1 - Lotte Hotel Seoul
1-min walk to metro access, air conditioned rooms, several on-site dining options
  • Free wired Internet and free parking
  • Many guests praised the location and recommended it for pedestrians
  • Many reviewers claimed the staff were friendly, attentive and professional
  • Several lodgers felt their rooms were beautiful, spacious and well equipped, with lovely views of the city
  • Some guests complained that the food at the on-site restaurants was expensive
  • A few guests described their rooms as small, uncomfortable and warm
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Editor's Analysis

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Updated on Jul 9, 2013
Located about a 1-minute walk from Euljiro 1(il)-ga metro station and a 4-minute walk from Seoul's city centre, the Lotte Hotel Seoul is suitable for business and vacation travellers who prefer a centrally located hotel with meeting and conference space, on-site dining and easy access to public transit.

This hotel has 1,151 air-conditioned guest rooms and suites, each offering free wired Internet, cable TV, a coffeemaker, a mini-bar, a trouser press, slippers, an in-room safe, a desk, a hair dryer and a kettle. 

Rooms with a DVD player, a jetted tub, a dry sauna, separate bedroom and living room areas and personal butler service are also available, as are wheelchair-accessible rooms. This hotel offers a Ladies Floor.

Hotel amenities include an indoor pool, hot tub, a fitness room, a sauna, a full-service spa, a driving range, a business centre, meeting/conference space, a gift shop and free self-parking. Pets are not permitted and a facility fee of KRW 33000 per person, per night is applicable. The hotel also offers nine on-site dining options, including a buffet restaurant, an Italian restaurant and a bakery.

Lotte Department Store is attached to the hotel, while Gyeongbok-gung Palace is about a 30-minute walk northward. Namdaemun Gate can be found roughly 13 minutes south on foot, and Gimpo International Airport (GMP) is about a 1-hour and 5-minute trip west via public transit. (All distances and travel time estimates: Google Maps)
The Good
The majority of reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff and rooms.

Numerous guests were pleased with the hotel's location, and found it to be close to Lotte Department Store, Town Hall, Gyeongbok-gung Palace, public transit, restaurants and shopping. One reviewer remarked, "The location was wonderful. We walked practically everywhere in Seoul from the hotel".

The hotel's staff were the source of many compliments by reviewers, who characterized them as professional, friendly, helpful and attentive. One guest noted, "the staff are well trained, take initiative, [are] proactive and provide really attentive and friendly services". It should be noted, however, that a few reviewers felt the staff could have spoken better English.

Several lodgers praised the hotel's accommodations. They described their rooms as clean, well equipped, modern, spacious and beautifully decorated, with great city views. A few guests were disappointed with aspects of their rooms, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the restaurants and the rooms.

Some patrons complained about the hotel's on-site dining. They described the restaurants as very expensive and overpriced. These guests recommended that anyone looking for more reasonable food prices should dine off site.

Although the majority of reviewers were pleased with their clean and modern rooms, a few guests had complaints. They reported uncomfortable beds, noisy and inefficient in-room air conditioners and small-sized rooms. guest reviews ranked the hotel #3 of 380 Seoul hotels with an average rating of 4.5 out of 5 from 1,049 reviews. guest reviews rated the hotel 8.5 out of 10 from 255 reviews. guest reviews rated the hotel 4.4 out of 5 with a 94% recommendation rate from 78 reviews.

Guest Reviews

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0.00 KRW - 0.00 KRW Lotte Hotel Seoul
Out of 287 hotels
Guest Rating Explained
Rating: 6.0 / 10

No. of guest ratings: 2
No. of guest comments: 2
Guest Recommended: Mixed
Popularity Ranking Explained

Rating: #6 out of 287 hotels in Seoul ranked by guests.
Guest Recommendations
"The hotel was connected to the Lotte department store which was super convenient (grocery store and many places to eat connected). We were traveling with a 1 yr old so we didn't even have to step foot outside if we didn't want to! We travel to Korea every year and this hotel was great! It had all "American" amenities including 110V outlets. Very clean and the staff really friendly and helpful. Views of Namsan Mtn were great! I'd definitely stay here again!"
Jane from Bellevue, WA US rated Lotte Hotel Seoul 8 out of 10 on April 13, 2006
Verified Guest from Riyadh, SA rated Lotte Hotel Seoul 4 out of 10 on May 30, 2004


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Lotte Hotel Seoul

  • Business Center
  • Room Service
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Desk
  • Ballroom
  • Salon
  • Massage
  • Internet Connection (wireless)
  • Shower
  • Bidet
  • Pool Indoor
  • Executive Floor
  • Luggage Storage
  • Designated Smoking Area
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out
  • Free Parking

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Published 09.01.2015
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