OverviewLocated about a 15-minute drive from Surabaya's city centre, the Everbright Hotel is suitable for business or vacation travellers who prefer a well-priced hotel with meeting/banquet facilities, a free breakfast and on-site dining.
This hotel has 68 air-conditioned guest rooms and suites, each offering free W-Fi, cable TV, a minibar, a coffee/tea maker, free bottled water, a bathrobe for each guest, a hair dryer and a private bathroom. Larger rooms with a desk and a seating area are also available.
Hotel amenities include a restaurant, massage services, meeting/banquet facilities, a business centre, laundry services, room service, free parking and a free breakfast. Pets are not permitted.
Galaxy Mall is about a 5-minute drive northeast of the hotel, while Monumen Kapal Selam can be found roughly 9 minutes away by car. Gubeng Train Station is an 11-minute drive northwest and Juanda International Airport (SUB) is an 8-minute drive westward. (All distances and travel time estimates: Google Maps).
The GoodThe majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, rates and rooms.
Many guests praised the hotel's location. They described it as central and easy to find, as well as close to restaurants, attractions, shopping, public transit, highway access, a supermarket and Galaxy Mall.
Numerous reviewers were pleased with the hotel's rates. They were described as budget friendly, affordable and cheap.
The hotel's rooms were complimented by several lodgers. They were found to be clean, modern, spacious and nicely designed, with comfortable beds. It should be noted, however, that some patrons had complaints about their rooms (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms, breakfast and noise transfer.
Although several lodgers were pleased with their modern and comfortable beds, some guests had complaints about their accommodations. They reported bathroom odours, some cleaning issues, a lack of toiletries and plumbing issues.
The hotel's breakfast was disappointing to a few reviewers. They described it as average and not frequently restocked, with limited choices and no fresh fruit.
Noise disturbances were mentioned by a few guests. They reported noise from nearby mosques at 4 am, as well as traffic noise in front-facing rooms and noise from guests in the hallways.
Agoda.com guest reviews rated the hotel 6.7 out of 10 from 96 reviews.
Hotelscombined.com guest reviews rated the hotel 7 out of 10 from 54 reviews.
TripAdvisor.com guest reviews ranked the hotel #27 out of 58 Surabaya hotels from 7 reviews.
