Located about a 10-minute walk from Batu's city centre, the Villa & Family Hotel Gradia 2 is suitable for travellers who prefer a centrally located hotel with a free breakfast, an outdoor pool and meeting/banquet space.
Each of the hotel's guest rooms offers free Wi-Fi, cable TV, a coffeemaker, an in-room safe, free bottled water and a private bathroom. Family rooms and rooms with a desk are also available upon request.
Hotel amenities include 24-hour reception, meeting/banquet space, a garden, room service, free parking and a free breakfast. The hotel is not wheelchair accessible and pets are not permitted.
Jatim Park is a 7-minute drive from the hotel, while Museum Art Gallery is about a 9-minute drive away. Plaza Batu can be found 7 minutes away on foot and Abdul Rachman Saleh Airport (MLG) is a 45-minute drive away. (All distances and travel time estimates: Google Maps)
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff, rooms and breakfast.
The hotel's location was praised by many reviewers. They found it close to downtown Batu, Eco Park, Jatim Park, a gas station, tourist sites and Batu Night Spectacular Theme Park. The hotel was recommended only for those with a vehicle, however, due to the lack of amenities within walking distance.
Numerous guests were pleased with the level of customer service they received during their stay. They characterized the staff as friendly, helpful and efficient.
Several lodgers were satisfied with the hotel's accommodations. They described their rooms as spacious, clean, quiet and comfortable, with nice mountain views. Some patrons had complaints about their lodgings, however (see below).
Some travellers enjoyed the hotel's free breakfast, describing it as tasty, delicious and satisfying. A few reviewers commented on the lack of variety from day to day, however.
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms.
Although several lodgers enjoyed their clean and spacious rooms, some guests criticized aspects of their accommodations. Most notably, reviewers complained about their difficulty regulating the shower temperature, as it was either very cold or very hot. Guests also had issues with the lack of seating and bathroom ventilation in their rooms.
Agoda.com guest reviews rated the hotel 6.2 out of 10 from 39 reviews.
Hotelscombined.com guest reviews rated the hotel 7 out of 10 from 20 reviews.
TripAdvisor.com guest reviews ranked the hotel #3 of 5 specialty lodging in Batu with an average rating of 3 out of 5 from 7 reviews.