OverviewLocated about a 7-minute drive from E11 Highway and Dubai World Trade Centre and a 12-minute drive from Dubai's city centre, Four Points by Sheraton Downtown Dubai is geared towards business or vacation travellers who prefer a centrally located hotel with an outdoor pool, on-site dining and easy highway access.
Each of the hotel's air-conditioned guest rooms and suites comes equipped with cable TV, a coffeemaker, a minibar, an in-room safe, a desk, an iron and ironing board and a hair dryer. Rooms with a kitchenette, a separate bedroom, a dining table, a desk and a living area with a sofabed are also available, as are smoking, non-smoking and wheelchair-accessible rooms. In-room Internet is an additional AED 114 per day.
Hotel amenities include an outdoor pool, a kiddie pool, a sauna, a fitness centre, massage services, a business centre, guest laundry, free parking and four restaurants. A free shuttle twice daily is offered to Dubai Mall and Jumeirah Beach (please contact the hotel for details). Pets are not permitted.
BurJuman Centre offers shopping roughly 4 minutes away by car, while Grand Mosque is a 6-minute drive away. Al Fahidi Metro Station 1 can be found 13 minutes away on foot and Dubai International Airport (DXB) is a 20-minute drive away. (All distances and travel time estimates: Google Maps)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms and location.
Numerous guests praised the hotel's staff, characterizing them as efficient, friendly, helpful and professional. One patron remarked, "The reason it was a truly excellent experience was Junel Del Rio. This concierge was a perfect combination of empathy, determination and problem solver, wrapped in a kind voice and beautiful smile. When our tour to Abu Dhabi failed to fetch us, he reassured us that all would be well. He located a private car and guide and had us on our way in [an] hour".
The hotel's accommodations were complimented by several reviewers. They described their rooms as clean, spacious, quiet, modern and well equipped, with comfortable beds.
Several lodgers were pleased with the hotel's location, finding it close to public transit, restaurants, a supermarket, shopping, the airport and the cruise terminal. One guest noted, "All I can say is I was more then pleased with the location away from the main city hassle and bustle, yet so close to travel there".
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the added costs.
A few guests were disappointed with the added costs they incurred during their stay. They found the added Wi-Fi charge, the restaurant prices (specifically the breakfast buffet) to be expensive and overpriced.
TripAdvisor.com guest reviews ranked the hotel #98 of 469 Dubai hotels with an average rating of 4 out of 5 from 610 reviews.
Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 93% recommendation rate from 294 reviews.
Booking.com guest reviews rated the hotel 7.9 out of 10 from 273 reviews.
