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Burj Al Arab

This is a 5 star hotel in Dubai
Po Box 74147, Dubai, United Arab Emirates
Photo 1 - Burj Al Arab
On a private island, great staff and food, luxurious rooms, some concerns with cost
  • Free Wi-Fi, free parking
  • Numerous guests praised the hotel's professional and efficient staff
  • The hotel's rooms were found to be clean and luxurious by many lodgers
  • Several reviewers complimented the restaurants' quality and service
  • A few guests found the hotel's restaurants to be overpriced
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Editor's Analysis

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Updated on Jan 7, 2014
Located on a private island about a 2-minute drive from Dubai's mainland and a 25-minute drive from its city centre, Burj Al Arab is suitable for business or vacation travellers who prefer a resort-style hotel with a spa and wellness centre, on-site dining and meeting/banquet facilities.

Each of the hotel's air-conditioned one- and two-bedroom suites offers free Wi-Fi, cable TV, an in-room safe, a DVD/CD player, a separate bedroom, a coffeemaker, a mini-fridge, a jetted tub, a living room with a sofabed, an iron and ironing board, a desk, a hair dryer and a bathrobe and slippers for each guest. All rooms are non-smoking.

Hotel amenities include a private beach, two indoor and two outdoor pools, a spa and wellness centre, fitness facilities, meeting/banquet space, a barber/beauty shop, laundry services, several gift shops, nine bars and restaurants and free parking. The hotel is wheelchair accessible and pets are not permitted.

Wild Wadi Waterpark is about a 7-minute walk away and guests of the hotel receive complimentary access for the duration of their stay. 

Mall of the Emirates and Mall of the Emirates Metro Station 2 can both be found 8 minutes away by car, while Dubai International Airport (DXB) is roughly a 30-minute drive from the hotel. (All distances and travel time estimates: Google Maps)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms and restaurants.

Numerous guests praised the hotel's staff, characterizing them as helpful, friendly, efficient and professional, with impeccable service. One patron remarked, "From arrival to departure everything was perfect. Each floor has the personal butler 24 hrs, excellent staff and service, each one of the team makes you feel so special".

Many lodgers were impressed with the hotel's accommodations. They found their rooms to be clean, spacious, well equipped and luxurious, with comfortable beds and pillows and Hermes toiletries.

The hotel's restaurants were the source of many compliments by reviewers. They were described as delicious, superb and excellent, with incredible views and attentive staff. A few travellers had complaints about the hotel's restaurants, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the hotel's restaurants.

Although the majority of reviewers praised the quality and service of the hotel's restaurants, a few guests had complaints. They found the restaurants to be overpriced for what they offered and complained about some of the restaurants requiring reservations. guest reviews ranked the hotel #18 of 469 Dubai hotels with an average rating of 4.5 out of 5 from 1,714 reviews. guest reviews rated the hotel 9.2 out of 10 from 179 reviews. guest reviews rated the hotel 4.9 out of 5 with a 98% recommendation rate from 45 reviews.

Guest Reviews

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1745.99 AED - 0.00 AED Burj Al Arab
Out of 390 hotels
Guest Rating Explained
Rating: 6.5 / 10

No. of guest ratings: 1
No. of guest comments: 1
Guest Recommended: Yes
Popularity Ranking Explained

Rating: #15 out of 390 hotels in Dubai ranked by guests.
Guest Recommendations
"As for the hotel service, at $2,002 a night, yes, over two thousand dollars a night, it was just ok. The private butler service was much better at Raffles Dubai. The butler forgot to get me the only two items I requested. But the decor, the building itself, cannot be matched. It is just jaw dropping awesome. Breakfast for two at the hotel is over $200, well just one water bottle was over $20. Dinner with wine set us back $550. But the dinner buffet downstairs was a bargain, just around $100 per person! It is the ultimate luxury hotel though. It was a nice stay."
Verified Guest from Arlington, VA US rated Burj Al Arab 8 out of 10 on October 24, 2009


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Burj Al Arab

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • ATM / Cash Machine
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • CD Player
  • DVD Player
  • Private beach
  • Laundry service
  • Shops
  • Garden
  • Squash Courts
  • Billiards
  • Playground
  • Photocopier
  • Ticket Service
  • Facsimile
  • Salon
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Internet Connection (wireless)
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Bidet
  • Child Pool
  • Kids Club
  • Packed Lunches
  • Executive Floor
  • Luggage Storage
  • Designated Smoking Area
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Cell phone/mobile rental
  • Express Check-In/Check-Out
  • Shoe Shine
  • Self Laundry

User Contributed Info

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Welcome to Burj Al Arab, Dubai

Arrive in absolute awe, stay individually inspired.

In its relatively short tenure on the Dubai coastline this legendary and symbolic hotel has attracted international attention and awe, ensuring its place as one of the most photographed structures in the world, and consistently voted the worlds most luxurious hotel. Designed to resemble a billowing sail, Burj Al Arab soars to a height of 321 metres, dominating the Dubai skyline. Illuminated at night by choreographed lighting representing water and fire – Burj Al Arab is simply individual, inspired, impressive.

This all-suite luxury hotel in Dubai reflects the very finest that the world has to offer. With a discreet in-suite check-in, private reception desk on every floor and a brigade of highly trained butlers, you can be assured of the ultimate in personal service throughout your stay. Upgrade your experience at Burj Al Arab with your chauffeur driven Rolls Royce.

Accessibility Options Braille or Raised Signage | Handicapped Parking | Wheelchair Accessible | Accessible Path of Travel
Bathroom Amenities Designer Toiletries | Hair Dryer | Bathroom Telephone | Separate Shower | Separate Tub | Jetted Tub | Bathrobes | Makeup Mirror | Private Bathroom
Bed Amenities Premium bedding | Rollaway beds
Business Amenities Wireless Internet Access | Desk | High Speed Internet Access
Category Accommodation and Food Services
Fax +971 4 3017000
General Amenities Newspaper in Lobby | Porter / Bellhop | Television in Lobby | On-site Medical Services | Breakfast Available | Coffee / Beverages in Lobby | Currency Exchange | Fitness Room | Concierge
General Property Info Public Restrooms | Elevator/Lift | Security Guard | 24 hr Service | Air Conditioned
Kitchen Amenities Minibar | Coffee/Tea Maker
Listing Type Place
Neighbourhood Wild Wadi 1
Parking Free | Lot | Valet
Payment Methods Mastercard | Visa | Cash | Amex
Place Activities Sleeping / Lodging (hotel, chalet, B&B, cabin...)
Place Email
Place Status Open at this location
Public Access Open to the General Public
Room Amenities Climate Control | Electronic/magnetic keys | Air Conditioning | Telephone | Indoor private spa/hot tub | Slippers | In Room Safe | Voicemail | In room safe (laptop size) | Remote lighting/drapery control
Room Details Separate Sitting Area | Separate Eating Area | Smoking rooms | Non-smoking rooms
Room Entertainment DVD Player | Premium TV Channels | Movies | Flat Panel TV
Room Specific Services In Room Child Care | 24 hr Room Service | Turndown Service | Floor Butler | Daily Housekeeping | Wake Up Calls | In Room Massage
Transportation Limo/Town Car Service | Airport Shuttle
WiFi Free

24 Hour Hotel Reservations call Toll Free 1-866-899-8039 from the USA or Canada
International Callers call Toll Free 00-800-86071350 or +1 210-507-5997 and mention Promo Code 6932
Published 09.01.2015
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