OverviewLocated on a private island about a 2-minute drive from Dubai's mainland and a 25-minute drive from its city centre, Burj Al Arab is suitable for business or vacation travellers who prefer a resort-style hotel with a spa and wellness centre, on-site dining and meeting/banquet facilities.
Each of the hotel's air-conditioned one- and two-bedroom suites offers free Wi-Fi, cable TV, an in-room safe, a DVD/CD player, a separate bedroom, a coffeemaker, a mini-fridge, a jetted tub, a living room with a sofabed, an iron and ironing board, a desk, a hair dryer and a bathrobe and slippers for each guest. All rooms are non-smoking.
Hotel amenities include a private beach, two indoor and two outdoor pools, a spa and wellness centre, fitness facilities, meeting/banquet space, a barber/beauty shop, laundry services, several gift shops, nine bars and restaurants and free parking. The hotel is wheelchair accessible and pets are not permitted.
Wild Wadi Waterpark is about a 7-minute walk away and guests of the hotel receive complimentary access for the duration of their stay.
Mall of the Emirates and Mall of the Emirates Metro Station 2 can both be found 8 minutes away by car, while Dubai International Airport (DXB) is roughly a 30-minute drive from the hotel. (All distances and travel time estimates: Google Maps)
The GoodThe majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms and restaurants.
Numerous guests praised the hotel's staff, characterizing them as helpful, friendly, efficient and professional, with impeccable service. One patron remarked, "From arrival to departure everything was perfect. Each floor has the personal butler 24 hrs, excellent staff and service, each one of the team makes you feel so special".
Many lodgers were impressed with the hotel's accommodations. They found their rooms to be clean, spacious, well equipped and luxurious, with comfortable beds and pillows and Hermes toiletries.
The hotel's restaurants were the source of many compliments by reviewers. They were described as delicious, superb and excellent, with incredible views and attentive staff. A few travellers had complaints about the hotel's restaurants, however (see below).
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the hotel's restaurants.
Although the majority of reviewers praised the quality and service of the hotel's restaurants, a few guests had complaints. They found the restaurants to be overpriced for what they offered and complained about some of the restaurants requiring reservations.
TripAdvisor.com guest reviews ranked the hotel #
18 of 469 Dubai hotels with an average rating of 4.5 out of 5 from 1,714 reviews.
Booking.com guest reviews rated the hotel 9.2 out of 10 from 179 reviews.
Expedia.ca guest reviews rated the hotel 4.9 out of 5 with a 98% recommendation rate from 45 reviews.
